What Are You NOT?


Every small business owner struggles with their messaging from time to time and this is especially true when developing content for a new or refreshed website.

I - and you - can sit and make a long list of words and phrases that describe the way we work with customers. That's a good idea, of course.

Here's a more powerful option and, in some ways, it makes the task easier.
  1. Search your words and phrases online. See what others in the same line of work are saying about themselves and the way they do business.
  2. Start a list of the words and phrases that are NOT like you and your business, that are clearly not ones you would use. They will practically jump off the screen at you.
  3. Using that NOT list, write a list of 'opposites'. If this is how you're not, then change it to the way you are.
Now you can use these new words and phrases as you develop your website content and marketing messages. And you could easily include a bullet list of "This is not ..." to clarify your messaging.

Identifying what you're not, helps you focus on what you are - your true value proposition.

Click to Tweet this

originally published in Work Better, Not Harder July 30, 2019

Comments

Post a Comment

Popular posts from this blog

Fiasco in the Fields

Image
screen shot of email header There's nothing like getting an email addressed to 'fname' or 'subscriber' for making you feel valued. Yes, I'm being sarcastic. This is definitely  not the message you want to send to your readers. You want to make a personal connection with your readers but using form fields is not the way to do it , even if you use them correctly. A form field is simply another automation. People know. Am I blown away when I get a newsletter addressed to 'Linda'? Not usually. Sure it takes a little more time to set up and maintain. Various experts will tell us that using a person's name will have a subconscious impact. Is the sender suddenly my trusted advisor? No. Let me start at the beginning. What do I mean by a form field? They're places in an HTML document used to insert specific data from a database. As an example, [fname] will insert the person's first name from the database. You can type "Hi [fname]...
Keep reading »

Your Goals Shape Your Content

Image
You may have several goals you want to achieve by way of your newsletter (substitute website, blog and/or social media as it applies to you). Probably you want to increase sales. Here are some other possible related goals: 'Touching' your customers, prospects and colleagues on a regular basis Building strong business relationships Developing your reputation and sphere of influence Sharing your valuable information, products, and services Being seen as an expert Growing your fans, followers and blog readership Keeping up with your competition These all may well be good reasons to have a newsletter. The ones that are most important for you will depend on what type of business you have, how long you’ve been in business, what your competitive situation is, and more. You should be able to pick 2-3 goals to specifically focus on - then match your content to those goals. (It's simple logic, but sometimes we forget.) For example, if building your reput...
Keep reading »

Behavioural Economics and Small Business Marketing​

Image
After spending my adult life thinking I'm a mostly logical person (and being not so secretly proud of it), I just found out I'm not. And apparently the fact that I think I am is a little irrational. You might think I'd be a little sad to discover this but I'm actually thrilled. A whole new perspective on marketing just opened up because Dan Ariely told me we're all Predictably Irrational . Don't let behavioural economics scare you off. This book is insightful and funny, and a fairly quick read (because I couldn't put it down). I learned a marketing lesson in the first chapter that is so improbable... well, you'll have to see for yourself. It's powerful stuff and I recommend it highly. originally published in Work Better, Not Harder newsletter June 27, 2017 Click to Tweet this Article
Keep reading »

An Adventure in List Cleaning

Image
photo by perthclotheslines It felt like doing laundry. Throw in the dusty email addresses and out come clean ones, with all the grime left behind. List cleaning involves 2 basic steps: identifying email addresses in your database that no longer exist or have been spelled wrong removing non-existent email addresses and correcting obvious typos List cleaning was a new experience for us. We had anticipated it might be needed at some point so had done some research – enough to know that there were many options available online. We figured it should be easy to do when the need arose. When the need did arise recently, I clicked my way to those apps we'd flagged as promising. I quickly discovered that it wasn't going to be as straightforward as I had imagined (and hoped). The first 2 apps I tried left me scratching my head in puzzlement. With no time to waste on a big learning curve, I did a new search and decided to try ListWiseHQ. What a pleasant surprise! It w...
Keep reading »

When are you Reading This?

Image
One question I get asked a lot is, “When is the best time to send my newsletter?” If the person asking has an hour or so, we might chat about how it can depend on a lot of things about their business, strategy and target market. Then I might tell them about the overall industry statistics . But really, do you pick Tuesday because it’s half a percent better than Monday? That will only make a difference if you have thousands of subscribers. Consider your own email habits. How do you vet that backlog of emails you find on Monday morning? Keep in mind that, if you aren't part of your target market, your habits will vary from your subscribers’ habits. Don't project your own judgments onto your readership. Ideally, you want your newsletter to arrive when your subscriber is using their email. And when they read is often dictated by where they read - at home, at work, or out and about. So, the answer is simple: figure out when your subscribers are using their email and s...
Keep reading »

Collaboration Works

Neil Everton specializes in teaching writing skills. Of course, good writing is important to a successful newsletter, so he’s a useful person for me to know. For 3 years I've been sharing what I've learned from Neil with my newsletter clients. That led me to ask Neil if he would collaborate with me on a lunch and learn workshop. My purpose was to give additional value to my local clients and share my enthusiasm about newsletters with whoever else might want to attend. Of course, Neil and I both wanted to increase our brand exposure and build our reputations too. Our collaboration made the work easy.  Here’s why: Neil and I share a common philosophy when it comes to newsletter writing. We shared the workload and each did the work we’re good at. We were able to maximize our exposure through our combined mailing lists and social media contacts. Within a few days of announcing the workshop, we were full up with a dozen people on the waitlist. Neil prepare...
Keep reading »

A Few Good Reasons

Image
"Why do I care if I get along with my co-workers or not?" This bold statement came from a young woman participating in a workshop I was delivering at a Halifax cosmetology school a couple of years ago. It was more of a statement than a question. Oddly, it actually shut me up for several seconds. Not because I didn't know the answer but because I was surprised that she didn't. That day we brainstormed 6 key reasons why getting along with other people is critical to any success. Working together, we can achieve these things that we cannot accomplish alone: More creative solutions. When we bounce ideas off each other, we arrive at better solutions than we would alone. Implementing complex plans and strategies. Because the work can be divided, together we can tackle complex projects more effectively than we can alone. Learning from others' skills and experiences. When we work with others, we also learn from others. Endurance. If one person is resp...
Keep reading »

Remember Your Audience

Keeping blog content relevant to your target reader is a key factor in blog success but can easily get lost in our rush to get everything done. One way to slow down and remember your audience is to sit quietly at your keyboard for even a minute or two, just before you compose your post, to think about the topic you are addressing in terms of your target reader. Once you place yourself in your reader's chair, it becomes easier to write specifically to them. This short moment of meditation will absolutely increase your focus and build your blog success. Keeping your posts relevant, interesting and helpful will have your readers returning for more. Click to Tweet this Article
Keep reading »

Why Buy the Cow When You Can Get the Milk for Free?

Image
Some people still think there’s a scarcity of information in the world, to be hoarded and divvied out carefully. It's true that information becomes less valuable the more it proliferates... but there's definitely no scarcity. If you are ever concerned about sharing too much information, consider this: someone else is sharing it. If it's your area of expertise, shouldn't you be, too? As information becomes increasingly cheaper, the voice of experience becomes much more valuable. That's because it takes more than information to make a good business decision. Experience and sound advice thoughtfully applied to specific situations are what can make the difference between a success and a big mistake. Give away information for free (the milk) so readers can peek at your secret sauce and realize the extra value they’ll get from working with you (the cow) on their problem. Click to Tweet this Article
Keep reading »

Deciding to Delegate

Image
If you are a control freak like me, you’ll know that delegation is a BIG decision. There are lots of things to consider. The question of what to delegate should be easy but often isn’t. You want to delegate things that… you don’t like to do slow you down or sap your energy cause you to be disorganized draw your focus away from the things you’re really good at require a certain expertise to get quality results - and you are lacking that expertise can be grouped together for easy delegation So now that you’ve figured out what to delegate, how do you go about it? It’s all about finding the right balance between quality and cost. Quality Is the activity something that needs skill and experience to get a quality result? How do you perceive cost and quality? Higher quality usually means higher cost. What is the level of quality that you require and are you willing to pay for it? Cost What is your time worth? You really have to have a clear understanding of this befor...
Keep reading »