Work Better, Not Harder

When I see the words "try this" along with the words "your email subscribers" in a headline, I get a little antsy. The email I received today included "sneaky-favorite email sequences" in the body text. Here's the thing, if you're delivering value to your readers on a regular basis, you don't need to do anything sneaky. If your readership is dropping off, start delivering more value. Keep giving the thing your readers signed up for... or give even more of it. Being sneaky may result in short term gains (i.e. your stats look better for a month) but it will tarnish your reputation and long term results. Being sneaky means you've run out of value to give and you're getting desperate. You're not there yet. You only have to keep discovering the value that your readers want . Do a little research ... get inspired . Click to Tweet this Article

It's time to write your next blog post. Or maybe the time has already passed. What do you think when your deadline is looming? My own lament is often, "What can I pull together fast that will be useful?" I talk to a lot of small business owners about blogging - while teaching, networking and over coffee. What I know is this: everyone has different reasons for blogging, or not. Before starting a blog, there are many different reasons, mostly related to the unknown. Once our blog is started, there is another set of obstacles that might give us grief: coming up with ideas adapting your ideas for writing starting to write finishing writing editing and proofing finding or creating graphics keywords and publishing Understanding what stops us , can help us uncover ways to conquer it. This will be my 575th blog post. You might think I've got all the obstacles wrangled - and I did for quite a long time. But since the beginning of this year, I've been st...

A few months ago I found a new best friend when I started working with a client who uses Trello. While the client is indeed a friend, the free Trello app is what I'm talking about here. Trello is visual like a bulletin board and, the more things I use it for, the more organized and productive I'm becoming. I have no shortage of content ideas and I'm pretty good about catching them but, well, not necessarily all in one place. I have a notebook, Word docs in a folder in Dropbox, and as of right now, 22 draft posts on this blog. Recently I discovered a recorded message I'd made for myself last year on my phone. Catching ideas and organizing them into a content calendar are two different things - and both can be handled easily with Trello. Here is a link to a public board I created and which you can copy and make your own. If you've used Trello before, you might find this overly simplistic but, well, I'm all about simple. If you haven't used Trell...

Over the last 10 years or so I've built close to 100 websites and landing pages. In the olden days, clients would send me Word docs with the text for each page. I would add the pages, insert the text, and insist on a call-to-action for the bottom of each page . Sometimes those CTAs were different and sometimes they were all the same. Often they included wishy-washy words, like 'feel free', and asked people to 'get in touch'. Last fall when I was rebuilding my own website , my WordPress mentor asked, "What do you really want people to do on your website?" I opened my mouth... and realized I didn't really know the answer. How did I want people to get in touch? Who did I want contacting me? I started with what I didn't want. Receiving unexpected phone calls during the day can cause havoc with my workload and lead to mistakes. And sometimes I work nights and sleep mornings. The getting-in-touch part couldn't be by a spontaneous ph...

If you do any amount of training or facilitating work with customers, you may already be familiar with adult learning models. Teachers use them to prepare insightful learning experiences. The one I'm familiar with is Kolb's Experiential Learning Cycle but there are others equally useful: Learning can start at any stage in the cycle: Concrete experience - encounter a new experience or reinterpret an existing experience Reflective observation - reflect on an experience from a personal perspective Abstract conceptualization - form new ideas (or revise existing ideas) based on reflection Active experimentation - apply new ideas to surroundings, test for changes in the next experience The next time you sit down to write an article intended to teach, consider following this process. Pick the most obvious stage at which to start for the topic you have in mind. Work your way through the cycle, perhaps having a paragraph or two for each stage. Your writing will fl...

Do you often flip to the back page of your notebook to jot down content ideas ? If not, start! When I'm teaching small business classes about online marketing, I insist they start a page in the back of their notebooks for jotting down ideas for blog or social media posts. This page will extend beyond one, but it's the start of something great. BOB (for back of book) becomes a new friend... your idea catcher . When you are looking for something to write about or post, check your BOB for ideas. Click to Tweet this Article

For small business owners, nurturing long term relationships is critical, so keeping in touch with past customers to encourage them to return is a worthwhile activity. Dentists have been doing it for years with their cute cartoon postcards reminding us to book our next check-up. It's time to take that process online and use our bulk email application to automate it. And we can apply it to more than patients. While this process can be handled exactingly by a workflow app, you don't need the expensive software to make it work for you. One of our long time clients, HealthWalks Shoe Store and Orthotic Clinic in New Glasgow, NS, has been sending reminders by email for a few years now. Here's how it works... Initially I created the template based on a postcard HealthWalks had been mailing to customers one year after receiving their orthotics. Now, each month I receive a list of contacts who have just passed the anniversary date of when they received their orthotic...

Each time I post a new article on this blog, there are a few regular things I do to start the recycling process. You may find some of these useful, too. #1. After emailing subscribers and posting on my social media feeds, I save time by immediately scheduling some future tweets (including images) using Hootsuite - once a month for the next 3-4 months. #2. Next, I grab sentences that can stand alone as tips or quotes for posting on social media. These go into a spreadsheet so I can continue to rotate them, for example, my daily enewsletter tips. ( You can grab a similar spreadsheet here. ) #3. I fire up Canva and make some graphics with tips and quotes for future use. I've got a file folder I can delve into when I need something to post. #4. If the blog post was a suitable list or process, I file it with my soon-to-be infographics . #5. About a year later, I'll review the post with the intention of repurposing my ideas. Depending on the post, I may expand on ...

If you're a teacher or trainer, you've likely struggled with the process of providing Certificates of Completion (or Certificates of Attendance and such) to your workshop attendees. Using a Word template, your process might be something like this: prepare your spreadsheet for a mail merge, complete the merge, convert each .doc to .pdf, print, fold, mail merge the envelope addresses, print labels, affix to envelopes, stuff envelopes, lick stamps, run to the post office. Even if you're paying someone to do this for you, it's pretty labour intensive and prone to error. Add the cost of printing and postage, and providing certificates isn't cheap. Consider using your bulk email application , such as iContact , to automate this process. There is a little set up involved but, once it's done, it's quick and easy to use. How to set-up your certificates: First design a certificate template in your email application. You can do this in much the same way as you...

You know that a killer marketing campaign is critical to your event's success. But, wow, it's a lot of work! While every event marketing project I take on is a little different, there is a general process I follow to create the marketing collateral. Creating the various items in an overlapping sequence allows me to save time...  and my clients to save money. Perhaps my process can give you some ideas to improve your productivity, too. #1. Assemble, create and edit all the components of the marketing message. This includes things like logos, graphics and images, taglines and text, biographies, PayPal button code, and ALL the logistics, such as date, location and price. #2. Create and edit images. Canva for Work doesn’t give you all the power of Photoshop but it pulls its weight when it comes to productivity. I can quickly make a whole raft of sizes and versions to suit every online or print need. #3. Create the email message in a bulk email program. I usually s...

Whatever your specific goals are, your content needs to get read to have any impact and be valuable . It must be useful and interesting to get read. It must get read many times ( consistency ) to be trusted. You want to be that trusted resource. I have a trusted resource for social media updates which is a great example of valuable curated content. Do any of us have time to keep up with all of the changes to the social media platforms? Yet we use them every day. I like to know about new functionality and new apps, but I don't have time to keep up. Getting a point form summary of all the changes in my inbox once a month is extremely valuable. It saves me time, I can dig deeper if I want, and I can use the information to make decisions about my social media strategy. Curating content is a great strategy for providing timely updates about things that change fast. ( Tweet This ) social media update section in newsletter Want to see this great example? Click here to view Twi...

One day, not so many years ago, an email marketer with big glasses and a funky haircut decided to add a bunch of people he didn't know to his email list. When he got complaints, instead of owning up and politely offering to remove them, he said, “I didn't do that. Someone else must have signed you up.” This geeky guy was the first of many. And so, the myth of the mysterious newsletter signer-upper was born. The email marketing industry somehow had to address this strange phenomenon. How could they keep these signer-uppers from signing other people up? And so, the double opt-in process was born. Of course, this made it really difficult for the signer-uppers to cause mayhem. No longer did signer-uppers gather on Friday nights over beer to wreak havoc on the email marketing world. Now the experts, who not so many years ago were preaching that having a double opt-in process was a must, are saying that maybe it’s not so necessary anymore. I have ye...

I've always been one to say that my work life and my family life are intertwined. Many small business owners would also say the same. I like it and I wouldn't try to separate them. Recently I was a bit taken aback to realize that I’m not using some of my business skills at home, and should be. My stepson has bipolar affective disorder and our family has been participating in weekly meetings with social workers to help us overcome the many challenges associated with the disease. When they started presenting us with skills, such as a problem solving process and active listening techniques, I immediately thought, “I know all this. It’s old hat.” The first goal setting exercise was fairly easy for me. I privately committed to three goals related to our family life and I immediately went to work to make them happen. My husband and stepson were going through the same process, also privately. About a month later, when we reviewed our goals and progress, I had completed two goa...

Aside from your traditional newsletters and promotional messages, you can also use your bulk email application to automate some other processes. You might not think of iContact (or whatever app you use) as a productivity tool, but it can be. Here are a couple of examples. Patient/client reminders You’re familiar with those postcards we get in the mail reminding us it’s time to book our appointment with the dentist, or optometrist, or pedorthist. If that is a standard practice for your business, consider sending these reminders by email, automated to go at appropriate intervals. One of our clients claimed this is saved her money every month. Certificates If you use a mail merge to create certificates in Word for course attendees, you can do the same in iContact and send them out by email at the same time. You can use merge fields for the name, date, and any other info that you want inserted into the certificate. We recently sent Certificates of Completion to several hundred...

You already know about the identification requirements that need to be in the footer of commercial electronic messages (CEMs) to be compliant with CASL : name, mailing address, plus either phone # or email address. Do you know that this information must also be near, or "easily accessible" from, your sign-up form if you want to gain express consent? Take a moment and check your website to see if this contact information is there. Perhaps you have a contact page with this info on it, or have it in your page footer - that's good. You might also put it on your redirect page if you have one. (That's your web page where a new subscriber ends up after clicking 'sign up'.) Also note: "An individual must take action to opt-in to a stated purpose ." Is there a description of what people are signing up for? (It's also a good time to test your form by signing up to make sure it works.) While you're there looking, think about how you can mak...

For the first time in 4 years, I've been working to build a list of prospective clients. Mary Jane Copps, aka The Phone Lady , asked me to describe my target market for her. That was easy to do when we were sitting in Starbucks enjoying lattes. I have a pretty clear picture of my ideal client – I’m fortunate to have several of them already. Translating that description into a prospecting list has turned out to be more of a challenge than I anticipated. First, I decided to take my own advice and check out who’s been reading my newsletter. Because my own newsletter isn’t about what I do though, it isn't easy to identify readers who might be interested in starting a newsletter just by looking at who’s opening it. On to LinkedIn... After a little grunting and groaning about the search process, I was able to make some progress, but not as much or as easy as I had imagined. There are 2 lessons I've re-learned through this venture: It’s easy to give out and read advice a...

In the normal course of my day, I am constantly looking businesses up online. If I am going to talk to you, meet with you, consider buying your product or using your services, I've looked you up online. Increasingly, I am finding content that I am certain you do not want representing you. Maybe you think you do not need an online presence. Maybe you have an old website that you think is working to the extent you need it to. And maybe you are wrong. Think of all the reasons you Google a business: looking for a product or service looking for a location looking for directions or a map looking for a policy preparing for a meeting If you are using an online search to find what you are looking for, it stands to reason that others are as well. Many, many others. What do you want them to find when they look? We've said it before and it is worth repeating. Google your business at least quarterly. Set your website as your browser's default home page so you are seei...

Planning is an important process - even if you eventually change the plan. Planning: forces you to think, to research, to consider, to brainstorm - to be creative ( Tweet This ) helps you get organized increases efficiency and productivity motivates you and increases your confidence identifies risks helps you make decisions gives you a clearer vision All of these things apply specifically to your content creation activities as well. Click here to download a content planning worksheet (Excel) to help you prepare for the year. (This is formatted for printing/handwriting as well.) Click to Tweet this Article

If you don't think spelling mistakes matter, consider this: photo: CHRIS YOUNG / THE CANADIAN PRESS The headline was: "Kathleen Wynne’s ‘open government’ launch marred by spelling mistake." So, while she was talking about important stuff, eyes were on the spelling error, mouths were snickering, and fingers were tweeting. Her message was lost in the distraction. Do you think someone got reprimanded or even fired over this mistake? Who goofed? Was it the person who requisitioned the sign? The person who ordered the sign? The person who approved the proof? The person at the printer who processed the order? The person who printed it? The person who packaged and shipped it? The person who received and unwrapped it? The person who placed it on the podium? The camera and sound crew who set up and tested, looking right at it? Kathleen herself as she walked to the podium? This wasn't just one person's mistake. There were a lot of people going through the mot...

I had planned on calling this article ‘Feeding the Content Monster’ but when I checked Google, there were already many articles titled that. Conveniently, that conundrum leads right to the topic I want to discuss. There are a lot of us now - content marketers , that is. According to an article titled ‘Content marketing goes mainstream’ (link is broken, sorry!), a whole heck of a lot more now than at this time last year. Where is all that content coming from? Well, many of the ideas come from reading others’ content. In fact, that’s one of the top tips you’ll find content marketers sharing: search the web and see what other people are writing about . When you think about it that way, doesn't it start to seem like a big machine feeding on itself? Much of the content we create is being read by other content creators, especially in the B2B world, and used for inspiration to create more content. Surely the frenzy has to end somewhere. I find it hard to look forward and imagin...