Work Better, Not Harder

Is this you... ? When you watch TV, you can't wait for the ads. On YouTube, you let every ad play fully. You open your email inbox eagerly every morning, anticipating all the emails with this week's sales or next week's webinars. You read the newspaper for those big black and white ads. You check out every promotional link that Google places in your search results. You go for the ads first when you log into Facebook. You're entranced by the billboards on the Bedford Highway. So, is this you? No? It's not anybody . There is no one eagerly anticipating your sales pitches. (Your mother doesn't count.) We keep on doing these things, even without an eager audience, because they work sometimes. That perfect timing, or perfect graphic, or perfect wording, sometimes gets people's attention. So we keep doing what works sometimes. Eventually, though, what worked sometimes starts to work even less frequently . As more and more marketers adopt the same st...

The best boss I ever had told me I was a crappy listener. Those weren't the exact words he used, but Carlos was always blunt and to-the-point during performance reviews. I was young and confident... and completely surprised to be told I had this failing. After surprise came denial, reluctant acceptance, and finally, a desire to learn to do better. Twenty-five years later, I recall that discussion with both chagrin and fondness. I'm still not a great listener but I'm a better listener than I was then. And I'll continue to improve. Now, as a small business owner, I'm so very fortunate to have a few strong people supporting me who have no fear of telling me when something is not so good. Feedback and advice are both important for doing good work and continuing to improve. Whether it's what we want to hear or not, honest, thoughtful feedback comes from people who truly care about our success. Whether you are a new business owner or an experienced pro, inve...

Small business owners can spend a lot of time and money on marketing initiatives. Sometimes we're successful and sometimes not so much. I think of marketing as an experiment because - really - there are no magic bullets. There are best practices, there is good and bad advice, there are lots of experts and gurus. But we, the business owners, have to make the final decisions and... live with the results. Marketing isn't cheap (even if it's our own time) and poor decision-making can hurt more than our wallets - our reputation may also be at risk. So, how do we make decisions about things we have little experience with? How can we possibly know what all of our options might be when it comes to getting a new website? Or knowing which social media platforms will work best? Or building a content strategy? We can't... unless we put some extra effort into it. Step #1: Clearly identify the decision that needs to be made. Sometimes it'll be staring you in the face ...

Survivor fans might remember WWMD - "What would Monica do?" - from Season 34 Game Changers . Brad Culpepper often reflected on what his wife Monica would do in a given situation. He considered Monica his hero as she had made it to the final tribal council on an earlier season. This introspection seemed to work as Brad also made it to the final tribal council. Recently I wrote to a trusted colleague describing the help I want from her as "What would Alison do?" After all, Alison Knott is an expert at branding and that's exactly the kind of help I was writing to her about. There are other heroes in my life - business and personal - whose advice I call upon often without their knowledge... by thinking, "What would *my hero* do?" I'm so fortunate to know and love them, to appreciate their expertise and learn from it. Do your heroes guide your daily business activities? Do they shape your decision-making without even knowing? Now might be a...

(Guest post by Mike Tanner) I recently (like, earlier today) had the pleasure of speaking to a room full of close to 50 people on a topic near and dear to my heart: podcasting. Now I’m not going to sit here and give you a recap of that talk. If you want the VERY basic details you can find them on my website but you’ll never recapture the magic that we all shared in that room that day... Instead, I’d like to talk about three questions that I was asked during the talk and how they relate to running your own business, podcasting or otherwise. How Much Do You Charge Someone To Sponsor a Podcast? Pricing is complicated. It’s a fact. Ask anyone who does consulting or coaching or training or anything where there’s not a defined cost or supply and demand issue, and they will tell you that pricing is one of the most difficult things to figure out. Whether you’re trying to figure out how to price your course or how much to charge for web copy or how much to charge a sponsor to be a...

Long ago and far away, when I worked for a multinational, sometimes I brainstormed with my team by email. I was working in Georgetown ON and had staff in Toronto, Regina and Abbotsford. Email was fairly new back then, and a welcome alternative to scheduling group conference calls across the time zones. I could start with a discussion question sent to the customer service reps, asking them to add comments and send onto the production planners. The planners would give their input and send it on to the warehouse staff. Eventually, I'd get back an email that loosely mapped out a process. I've never used email so productively since. Now, I don't have staff but I still have a team. And I'm usually brainstorming ideas, not processes. Here's the funny thing, I can sit by myself and scratch notes on paper... and get overwhelmed with ideas. So I start writing an email to my cohorts explaining and asking for feedback. And through that process, I often find clarity - wit...

(guest post by Mike Tanner) To suggest that I’m a big fan of podcasts would be… a bit of an understatement. In addition to being the host of 3.5 podcasts (it’s a long story), I provide podcasting consulting, speak on podcasting panels and once had a dream that I was the host of a potato chip podcast called “Chip Off The Old Block” (That podcast should be coming out in the fall.) I started podcasting because I enjoyed it. But what I’ve discovered about podcasting as it relates to business has left me realizing that I made the absolute right decision when I decided to start broadcasting my thoughts on an audio medium. So here are three reasons why businesses should be podcasting. Passive Advertising I am a big fan of social media advertising. The targeting options available on major platforms are outstanding and things like analytics and retargeting make it a no-brainer to use social to promote your business, whether that’s through the use of paid ads or just a solid soc...

(guest post by Natasha Marchewka) Do you need help with keeping in touch with past clients without "bugging them"? When working as an isolated freelancer or small business (and where building your business is all on you) there are ways to efficiently and effectively build, strengthen, and grow relationships. Keeping in touch regularly can be a bit of a conundrum. You want to remind them you exist, but you need to find a balance of being seen and heard and not overdo it. So, you created a newsletter to email clients once a month. I think that's great - and important - and keeps you relevant, top-of-mind, and also keeps you on your toes. What else can you do to remind them you exist as they are distracted daily... and still forget you exist? Here are some ideas. And, as an added bonus you'll have relevant content to share on your social media feeds! Client Relationship Building Check-list: Visit your clients' websites and check if they added anything...

On the inside of one of our garage doors, in black permanent marker, the previous owner - a mechanic and race car driver - wrote: good fast cheap pick 2! I know Mike was talking about cars but this trifecta has implications for other (small business type) things, like marketing, product development, project management, and problem solving. Let's say you can get a good website built fast; you shouldn't expect it to be cheap. If it's fast and cheap, don't expect quality, and so on. If you think you're getting all three, beware! Economics - and people - don't work like that. Click to Tweet this Article

If you're planning to begin blogging for your business, I'd like to shorten your learning curve. Because, oh boy, do you ever have lots to learn. The good news is that you don't need to know it all before you start, and learning as you go is fun. I asked a couple of award-winning business bloggers to give me their best advice for beginners so I can pass it onto you. Mary Jane Copps , aka The Phone Lady , has been blogging weekly for her business since 2009. Here's what she says: 1. Embrace a schedule. While it feels daunting to commit to a daily, weekly or monthly blog, staying true to a posting schedule will make you a better writer, and you will develop the ability to create and uncover great story ideas. 2. Be observant; write it down. No matter what the theme of your blog, things will appear in your life each day that can become a post. Stay present to every phone call, meeting and event. Great content is everywhere. But don't rely on your memory; keepi...

As you get back to your routine after summer’s break, remember there are lots of ways to make the return to school and work useful to your small business content marketing plans. Back to School Stress and excitement go hand in hand for many families as they prepare for the start of a new school year. You have many opportunities to give every family member value in the form of organization tips, tools, worksheets, checklists, shopping lists, how-to’s, recipes and much more. Plus, think ahead and start planning your marketing messaging for all of those upcoming school related activities, like sporting events, exam schedules and school breaks. Teachers are an important segment of this market; don’t forget them! Back to the Grind Summer vacation is over and businesses are gearing up for that last big push before year end. Business people are looking for productivity and project management techniques and tools to help them meet their annual goals. And it’s not just kids goin...

Imagine this happened to you earlier today... You chatted on the phone for two hours with one of your favourite customers . You both laughed a lot and enjoyed catching up. It had been a while since you had a relaxed conversation with her. You're smiling as you hang up the phone. Then reality strikes. A quick check of the time and your to-do list confirms you've lost control of your day. Your smile fades. You aren't feeling as cheery as you did a few minutes before. Now you'll have to hustle and compromise the rest of the day. And that's not the worst impact. Your favourite customer is in exactly the same situation. She hung up smiling, too, but quickly realized the impact on her day. (I suspect this story may ring true for some of my customers.) Here are a couple of things I try to remember to do so a friendly chat doesn't go too far off track: Jot down on paper a short list of points to cover during the call. I can use it as a reminder to brin...

How long did you think about the subject line of that email you just sent to your brand new client? Will they be interested or excited to open it? Or will they leave it sitting unopened, floating closer to the bottom of their inbox? I've discovered a little quirk. In fact, it feels more like a secret I shouldn't acknowledge, maybe even a tad manipulative. It didn't start out that way but now I know what I know... well, I can't un-know it. Here it is. If I send an email to any of my work friends with the words 'no rush' in the subject line, it's likely to get opened faster than any other email I send them. Of course, this may not work any longer once my friends read this article. But let me be clear, I've never used that knowledge to manipulate. And that's why it works. When I send an email with 'no rush' in the subject line, I really mean there's nothing inside requiring their attention soon. Usually it's a business idea in ...

After spending my adult life thinking I'm a mostly logical person (and being not so secretly proud of it), I just found out I'm not. And apparently the fact that I think I am is a little irrational. You might think I'd be a little sad to discover this but I'm actually thrilled. A whole new perspective on marketing just opened up because Dan Ariely told me we're all Predictably Irrational . Don't let behavioural economics scare you off. This book is insightful and funny, and a fairly quick read (because I couldn't put it down). I learned a marketing lesson in the first chapter that is so improbable... well, you'll have to see for yourself. It's powerful stuff and I recommend it highly. originally published in Work Better, Not Harder newsletter June 27, 2017 Click to Tweet this Article

Burying my head into a new project that requires learning WordPress should give me tons of content for articles... if I had time to write. In fact, I considered documenting this new adventure in all its gory details via blogging and social media but, well, I'd rather put my head down and get on with it. I'm only stopping long enough to share something I'm doing differently with this project. I don't have time for learning things 'the hard way'. Been there, done that, loved it, wrote the blog. If I want to be more efficient, I need a shortened learning curve. This time I'm rewarding myself with 'the easy way'. If you're venturing into a WordPress project, I strongly suggest finding a WordPress virtuoso to consult with ( like I did ). You'll be surprised at how much less stress, more fun, less troubleshooting, and more efficient it is.​ I guess I can say I'm learning better, not harder . originally published in Work Better, Not...

Recently I told a small business class that their marketing should be earning them money, not costing them . Pens went to paper like I had just said something completely unheard of. Making money is usually the point of small business marketing but... it can become a BIG distraction. Sometimes we even forget why we're doing it. Imagine you send out an interesting and much anticipated monthly newsletter. And every time you send it out, your phone rings (or your email pings) with new business. Or when you go networking, people are drawn to you because they read your newsletter - a common point of interest to start a conversation that leads to more. Or someone phones and says, "I've been getting your newsletter for 5 years now and it's time." That is how your marketing needs to be paying off... with tangible experiences building to long term success . If what you're doing is not making you money, change the way you're doing it or start something new ...

Would you want me to be nagging you about your newsletter campaign? Making sure you keep to your schedule, aren't stuck for writing ideas, and regularly check your statistics? I've been told nagging can be very helpful . Here are some pieces of advice I dish out to clients on a regular basis - not because I like nagging but because I know these things can make a difference. Plan your content ahead of time. Planning gets you thinking, even if those plans are bound to be broken . Use a 2-step writing process . Draft and write your content; edit and polish it on another day, or later the same day. Finalize your copy before it gets inserted into your newsletter. Last minute changes, while not always avoidable, are most prone to mistakes. Your final check should be proofing, not editing . Try using a Word template to assemble your content.  Create one with the appropriate sections and it will operate like a checklist so you won’t forget anything. Take care with you...

One of the questions I get asked the most is, "When is the best time to send out my newsletter?" It's a great question because the timing really is important. During a lunch and learn workshop a few years ago, I suggested that Tuesdays, Wednesdays and Thursdays were best, at about 9:45am. At the time that tended to be the rough schedule I followed for myself and some of my customers. I even said that I felt Wednesdays were the better than Tuesdays and Thursdays. Two weeks later on Wednesday morning at exactly 9:45am, I received 3 newsletters - one I sent on behalf of a client, and two others from workshop attendees. Suddenly 9:45am on Wednesdays seemed not quite as stellar. It's a paradox that the more a piece of advice becomes popular, and the more it's implemented, the less effective it may become. There are many  other reasons for good advice to expire, mostly to do with changing conditions or specific situations. Check that your source of advice i...

A sequel to  My Essential Small Business Tools (Part 1) , I hope you haven't been holding your breath waiting. I compiled my list a year and a half ago and, after pulling it out to write this article, was happy to discover that it hasn't changed. I'm still using the same applications and that speaks to their real usefulness. Here are the remaining items on my list of handy dandy tools I use daily or weekly. Canva for Work This program intrigued me right from the start. It makes simple graphic design easy for the inexperienced. While I’ve been doing digital designing of some form for close to 20 years, Canva saves me time with its Abracadabra Resize. It’s not robust, like Photoshop, but it’s not meant to be. Simple and fast, I use it every single day. Hootsuite I use this as my primary Twitter interface. It also helps me manage my planned posts when it’s convenient for me. I use it to schedule my daily enewsletter tips for Twitter, LinkedIn, Facebook and Googl...

When it comes to email marketing, the most important lessons aren't necessarily common sense. I've had a few a-ha moments along the way. If you are struggling to get results from your efforts, perhaps you'll find the reason and solution here. #1. While you might say you can sell to anyone, you can't create an email campaign that will appeal to everyone. Don't waste your time trying - diluted content is boring. Identify the best niche within your overall target market and create your newsletter for them. #2. Give subscribers what THEY want, not what you want to give them. Start with what would be useful or interesting for your target market , then compare that to your goals to find a sweet spot. #3. What can you give your subscribers that they can't get anywhere else?  Identify that, find a way to deliver it, and you've got it made. #4. Don't hide your unsubscribe link. You want your readers to know they can signal their lack of interes...