Work Better, Not Harder

I don't need to tell you how hard it is to stay focused. And that's why it's so important to have goals that we can refer to that will keep us on track. Goals are sometimes quite removed from our daily activities. Once they're determined , a strategy is built around them. And then plans are made to execute the strategy. Next plans are broken down into action items and finally, we do or delegate specific tasks. When we're in "task mode" our goals may be completely out of mind. That's not a bad thing... as long as we're doing the things we planned to implement the strategy that will achieve our goals. Deviating from our plans is where we can get into trouble , and one way that happens is called "scope creep". That's a project management term - what is running a small business if not an ever-evolving project? Scope creep can happen accidentally but also "on purpose" and we need to be cautious of either. It's ea...

Do you enjoy doing your own marketing? The answer has a big impact on how successful you will be at it. Stop and consider: Do you like doing marketing work? Do you have the needed skills? Are you good at it, really? Is what you're doing yielding desired results? No? Beware. Negativity and stress will rain all over your marketing activities, dampening your results. It can be daunting to give up control and money for marketing help. I do marketing for clients, charities and myself... and I still hire experts for my own marketing. I'm happy to get fresh and creative input from other pros. And I've learned I'm much better at other people's marketing than my own. In recent months, I've had marketing help from eleven different people. Some was consulting, some training, but a fair bit was doing things I do for my own clients. Even though I love marketing, I still delegate. Instead of trying to convince you it will be a good thing, how about a li...

In the normal course of my day, I am constantly looking businesses up online. If I am going to talk to you, meet with you, consider buying your product or using your services, I've looked you up online. Increasingly, I am finding content that I am certain you do not want representing you. Maybe you think you do not need an online presence. Maybe you have an old website that you think is working to the extent you need it to. And maybe you are wrong. Think of all the reasons you Google a business: looking for a product or service looking for a location looking for directions or a map looking for a policy preparing for a meeting If you are using an online search to find what you are looking for, it stands to reason that others are as well. Many, many others. What do you want them to find when they look? We've said it before and it is worth repeating. Google your business at least quarterly. Set your website as your browser's default home page so you are seei...

I know, I know! Doesn't it sound dreadful? The Audit. Conjuring up images of spreadsheets, accountants and bad hair days. But wait... this isn't about that kind of audit. This is much less stressful, yet just as important. We have talked about auditing your website before. But if you are online, you need to be auditing your entire online presence. It should be done on a schedule. We suggest quarterly. Review all online content related to your business, testing all links and reading every word . Broken or irrelevant links are an annoyance to readers. Make sure there are none when they visit you. When testing links, stop long enough to ensure the referenced content is still there. Some places to check in addition to your website are: Profiles. Remember when we found out that online profiles helped search engine ranking? Suddenly, we had more profiles than was manageable. Check them. Find your log-in or request a new one and keep the profiles current. If they are ...

This is what an empty inbox looks like! It's the first time I've seen mine like this in at least a couple of years, maybe longer. It looks kind of strange, doesn't it? Even a little hard to get used to. What a boost of self-gratification I got from accomplishing this (been patting myself on the back ever since). So much so that I'm now determined and motivated to keep it this way. Does this mean that I have nothing to do? That all my action items are completed? Not by a long shot - but now they're not staring me in the face all the time distracting me. My inbox will no longer be used as an ineffective to-do list. Now I realize this is a bit of psychological manipulation - it's all about my state of mind. But I've learned that my state of mind is about the most important consideration to accomplishing anything. What brought about this most awesome accomplishment? A handy little online app called Follow Up Then . It is by far the most useful ap...

Most of us would agree that feedback is generally a desirable thing and necessary for continuous improvement. Yet there seems to be a whole area of performance that gets ignored due to little or no feedback: internet marketing. If you are ignoring your feedback (in the form of statistics), you’re missing two important things: Without a baseline to measure ongoing performance against, how will you know if you’re getting better or worse? Without feedback about your performance and information about people’s interests, how will you know what to do to improve? Below are some suggestions to help you get the feedback you need. They can all be applied to an enewsletter campaign but certainly have broader applications. Tracking codes Online bulk email applications will have this built in. You can also use services like Bit.ly and other URL shorteners. Within the application you will be able to view overall statistics and trends. Plus you’ll get more useful things, like how m...

Recently I have been doing a lot of web research which had me landing at many different websites. I noticed some common problems that are easily corrected. Although none of these tips are new, here are 3 tips that are worth repeating: Make your website easy to maintain and maintain it. While it might be appealing to pay a lot of money for a flashy website and hand over the updates to someone outside your organization, take a good look into it first. Make sure you pick a company that will process your updates inexpensively and quickly. Make sure that you keep control of the branding and look of your website. If you are handling your website in house, make sure you are updating it quickly as changes occur within your organization. Events and resources are particularly frustrating for web users when they are not current so it is best to always include a link to the organization's website rather than a link to a document they have provided. Audit your website. Busine...

If you are a control freak like me, you’ll know that delegation is a BIG decision. There are lots of things to consider. The question of what to delegate should be easy but often isn’t. You want to delegate things that… you don’t like to do slow you down or sap your energy cause you to be disorganized draw your focus away from the things you’re really good at require a certain expertise to get quality results - and you are lacking that expertise can be grouped together for easy delegation So now that you’ve figured out what to delegate, how do you go about it? It’s all about finding the right balance between quality and cost. Quality Is the activity something that needs skill and experience to get a quality result? How do you perceive cost and quality? Higher quality usually means higher cost. What is the level of quality that you require and are you willing to pay for it? Cost What is your time worth? You really have to have a clear understanding of this befor...

Reactionary Workflow – reacting to what’s coming in rather than being proactive. It’s a new term but a familiar feeling… and it sure did resonate with me. Being constantly connected means that it’s really easy for people to contact us. As a consequence, our ability to prioritize is crippled by the unending flow of communication. It has become harder to direct our work with intention. We’ve relinquished control over our focus. One of my own personal focus areas last year was to be, well, more focused. What I found was that just focusing on being focused didn’t cut it. I needed tactics… and discipline. Here are some things that I found useful: Blocking out time for specific tasks , especially tasks related to developing my own business. Turning off email for certain periods during the day – need I say more? Taking time to create , rather than just responding to emails. Yes, I might be suggesting taking more time. Adding value to my communications has resulted in many ben...

Should you take the time to set up a good process? Whenever you think “If only…” with regard to your work, you have an opportunity. Consider it from an economic perspective: How many minutes would that “if only” save you each time it occurs? How many times per month does it occur? Multiply the answer to #1 by the answer to #2. Now consider, how much time would be involved in putting the “if only” in place? (in minutes) Divide the answer to #4 by the answer to #3. The answer is the number of months it would take for the time investment to pay off. If your answer is 3 or less, you should consider making the change immediately. If the answer is between 3 and 12, it’s a worthwhile investment of your time. If your answer is greater than 12 months, perhaps what you’re doing now isn’t so bad, but there’s still an improvement opportunity. A good process is a beautiful thing if designed right. It takes the think-work out of more routine tasks. It helps ensure quality. It als...

I have clients and potential clients that want to start e-marketing campaigns. They are stuck at the step of putting together their first mailing list. In an effort to help, I decided I would give them a specific list of things they can do to compile their initial list. To add to my own ideas, I did some online research. An article called “How to build your mailing list” sounded promising. The skill level required was listed as ‘moderate’. Good so far. It went on to say: Step #1: Create a well-optimized website… Hmm… I’ll get right on that. It’s hard to get motivated when we start with BIG tasks that are really more like projects. That article sure didn’t move me to accomplish anything. I didn’t read far before I felt overwhelmed. When I seek ‘how to’, I’m looking for a task list that I can check off as I complete things. Being able to check things off gives me a sense of accomplishment and motivation to continue. If the first thing on my list is going to take days, w...