Work Better, Not Harder

Every small business owner knows what it feels like to have a "million" things to do and nowhere near enough time. We are constantly prioritizing, sometimes deliberately and sometimes less consciously. During the past month, I've done a heck of a lot of prioritizing. Some of you may remember the old screensavers where raindrops would run down your screen. That feels like my calendar lately, all the tasks slipping later in the day. Last week I needed to start some strategic planning and knew I needed to get focused fast. On-the-fly prioritizing wouldn't cut it. My marketing hero, Bernadette Jiwa read my mind and came to the rescue. I encourage you to read her article Always, Sometimes, Never for a simple approach to business planning. I hope it helps you as much as it's helped me at a time when a quick way to get focused was critical to making progress. Click to Tweet this Article originally published in the Work Better, Not Harder newsletter May 30, 201...

“Where attention goes, energy flows.” - James Redfield I've been reminded of this quote lately because my attention has been wandering. That’s not to say energy isn't flowing – it’s just flowing off in several directions. When we think about getting things done, crossing things off, and making progress, we're usually considering concrete things like action items or task lists. There’s another side though. Just by paying attention to something, we are creating inspiration, motivation, and keeping momentum. Here’s the example that brought the quote to mind. For most of last year I was in the habit of checking my blog stats before logging off for the night. In the past 3 months, I’ve not been so regular. Recently I went 3 weeks without looking. And my pageviews have dropped. I’m not trying to say that just by looking at my stats I was somehow magically drawing people to my blog – although that would be nice. But here’s what was happening... First, I was paying att...

Perfect is an impossible goal. Some would say that if you strive for perfection, you are setting yourself up for failure. I agree. To the point that I don't think you should beat yourself up when you miss the mark. Because you will. We all do. But if perfection is not the goal, what is? I don't think there is anything wrong in shooting for perfection. What else do you shoot for? A little less than perfect? I think ignoring perfection is a worse trap to fall into. We see it all the time in error filled newsletters. Spelling mistakes, broken links, old or incorrect information can be avoided for the most part. Nothing will lose readers faster than links that take them nowhere, or that take another 10 clicks to get somewhere, or worse - a map that takes them nowhere! We harp on proof reading all the time. A second, fresh set of eyes is what we talk about. Even then, the odd mistake will slip through. The odd mistake can be forgiven. But if your newsletter is mistake-ridde...

I recently had to take a week off work unexpectedly and dash off to Ontario when my step-son went into the hospital. An hour before we hit the road, I was emailing clients and friends with promises of finishing up projects as soon as I arrived at the hotel room. Silly me! After a 20 hour road trip, all I wanted to do was get to the hospital. That remained my priority for the next 4 days and thoughts of newsletters and websites were long gone. On the day I left, my friend said all my clients would surely understand if their newsletters were late going out. After all, they have families too. There is no doubt in my mind that all of my clients would have been supportive and accepted my apologies... if that had happened. But that didn't happen. The newsletters went out. The emails got answered. New sales were made. It was an unplanned test and we passed. Yay! Last year I was smart enough to bring on a superwoman (Danielle) to work with me. Because we’ve been getting so bus...

“What is the one best thing that you want a reader to do?” That's one question I ask new clients. Research has shown that offering too many choices creates indecision. To be effective, a call-to-action must motivate your reader to, well, take action. It's not as easy as you might think to decide what that should be. After all, there are LOTS of options. It comes down to really 4 types of choices. You want your reader to click on something, send you an email, pick up the phone and call you, or come to a physical location. (Let me know if you think of others that don't fit these choices.) It makes sense to create a list of what action(s) you want your readers to take, ranked from most to least important. Keep it short! Use that list when you design your website and newsletter. Your list may change from issue to issue or it may stay static for a number of months. Just don't forget that there's a purpose behind your newsletter and what that...

I’ve started off the year by getting rid of things. Jane, my organizer friend, would say that’s a good thing. But I’m not talking about emptying closets and trips to the curb. I’ve been shedding bits and pieces of my business. It feels like a weight off my shoulders; casting off the old to make room for the new, a fresh start… and many more clichés. This year I am focused and oh boy, am I getting in control. Some decisions have been difficult ones – like finally putting my training career to rest. Some have been much easier – like getting rid of my Yellow Pages ad after 7 years of no payoff. (Can you believe this? The rep actually said, “Well, what’s $16 a month?”) All have been the result of the Plan I developed at bootcamp last month. I have never understood the terms ‘niche’ and ‘specialize’ like I do now. What a pleasant surprise: decision-making has now become so much easier and straight-forward. No waffling. Does it fit with the Plan? No? Then, out the door with it, ...

One of my favourite bosses worked by the motto “if it’s worth doing, it’s worth measuring”. When I whined that something just couldn’t be measured, he would say, “There’s always something to measure.” And he was always right. It’s an important concept for small business owners. Having a set of metrics that you watch and that you feel are the key drivers of your success, helps you keep clarity. If you don’t have goals stated for your company, and if you don’t regularly measure how you’re doing against those goals, you won’t have your resources focused on the right priorities . The more public you can make your goals the better. Transparency of goals drives performance because it creates both a commitment and a sense of urgency. Commitment and urgency are key drivers of success. People often measure the wrong stuff, or measure with the wrong precision (either too high-level or too detailed). There is no ‘one size fits all’ approach but there are two pretty universal measures...

If you are a control freak like me, you’ll know that delegation is a BIG decision. There are lots of things to consider. The question of what to delegate should be easy but often isn’t. You want to delegate things that… you don’t like to do slow you down or sap your energy cause you to be disorganized draw your focus away from the things you’re really good at require a certain expertise to get quality results - and you are lacking that expertise can be grouped together for easy delegation So now that you’ve figured out what to delegate, how do you go about it? It’s all about finding the right balance between quality and cost. Quality Is the activity something that needs skill and experience to get a quality result? How do you perceive cost and quality? Higher quality usually means higher cost. What is the level of quality that you require and are you willing to pay for it? Cost What is your time worth? You really have to have a clear understanding of this befor...

We all have the same 24 hours daily to accomplish our tasks. They come in a myriad of forms: phone calls, emails, projects, operational and administrative work, appointments, meetings and more. Priorities conflict, distractions tempt us and it’s hard to keep our eyes on the ball. It takes a lot of effort. Sound familiar? We can improve our chances of success by adopting more of a ‘big picture’ perspective and focusing on the end result. Focus on the Right Goals. What to do : Identify what is important to you and define the intended goal. Why is this important to you? Keep asking why (5 times) to drill down to the root issues. Manage Priorities. Most of us will admit to having 8 to 10 priorities. With that many, it requires super-human effort to do a good job of handling all of them well. What to do : Narrow down your priority list to 3 or 4 goals and focus on those. By limiting your list, you will be able to put your best efforts to your BIG GOALS. If reducing your list see...