Work Better, Not Harder

Small business owners can spend a lot of time and money on marketing initiatives. Sometimes we're successful and sometimes not so much. I think of marketing as an experiment because - really - there are no magic bullets. There are best practices, there is good and bad advice, there are lots of experts and gurus. But we, the business owners, have to make the final decisions and... live with the results. Marketing isn't cheap (even if it's our own time) and poor decision-making can hurt more than our wallets - our reputation may also be at risk. So, how do we make decisions about things we have little experience with? How can we possibly know what all of our options might be when it comes to getting a new website? Or knowing which social media platforms will work best? Or building a content strategy? We can't... unless we put some extra effort into it. Step #1: Clearly identify the decision that needs to be made. Sometimes it'll be staring you in the face ...

Think of it like learning to drive a car. You’ll need to learn how to drive and you’ll need a car to drive. Which comes first? Some of the learning… the theory part. You can learn about both driving a car and blogging easily enough online. That theory might consist of strategic information, tactics and instructions. Now, it’s hard to go any further without a vehicle. You can borrow a car from a friend, you can rent one, or you can buy one. Likewise, you have 3 options with blogging: Write guest posts for other people’s blogs. You’ll be limited in what you can share, subject to others’ approval and schedule. This option is quick and easy but unreliable as a long-term strategy. Use Facebook Notes or LinkedIn Pulse to publish your articles. You don’t really own them but you can pretend you do. If you can’t yet afford the effort and cost of getting your own car, err blog, this is a great alternative. You can immediately start putting what you learned into practice. Get a blogg...

Guest post by Anita Kirkbride Have you ever noticed how being overwhelmed by something tends to make it suck the time right out of your day? The more overwhelmed you feel, the longer it takes to get it done? All entrepreneurs get that feeling about something and many have learned tactics to deal with it and get things done more efficiently. Ben Franklin famously said, “ For every minute spent in organizing, an hour is earned ,” and it has never been truer than for planning your social media marketing! If your paralysis stems from social media, the best way to get moving is to create a social media strategy and plan out what you need to be doing. Here are three ways doing so will save you time: Knowing what to post Simply having a plan for what you need to post each day cuts the time you spend trying to figure that out. If you’ve ever stared blankly at your screen, wondering what to post on Facebook, you know what I mean. Taking the time to plan your content in adva...

Are you a learner? Share your learning. Are you a teacher? Share what you teach. Are you an experimenter? Share what you discover. Are you thoughtful? Share your conclusions. Are you an artist? Share your art. Are you a shopper? Share your style. Are you a conversationalist? Share the latest news. Are you a planner? Share your plans. Are you a storyteller? Share your stories. Click to Tweet this Article

You know that feeling when you're talking to a group of people, quite passionate about the topic, and suddenly your brain resets? You have no idea what you were about to say. Total blank. Especially when it happens in front of a class or on a live broadcast, you feel an immediate flush of embarrassment and confusion. I know it well. What to do? Own up and share your predicament. Everyone messes up at one time or another. What you'll discover is that people will rush to help you recover, to rescue you. (Dare I say Canadians are particularly good at this?) Suddenly, whatever you were talking about has become a shared experience , not just a discussion. I was reminded of this embarrassment factor while watching a Facebook Live where my friend and colleague, Anita Kirkbride, momentarily lost her focus... and gracefully recovered. Later in the discussion, she talked about how the fear of embarrassment shouldn't keep us from doing our own social media marketing. Embarra...

photo credit @onceadaley on Instagram If you attended Social Media Day Halifax 2018  on Friday, I sure hope you enjoyed yourself and learned lots. I know I did! And not all my learning was from the presenters and sessions. Here are a few examples from the event organizing side of things. 1. It doesn't matter how many lists you make or how prepared you are, tech will give you a tummy ache at some point. Anything last minute that needs tech, also needs a backup plan. (Big thanks to my sister for helping me print conference nametags at 11pm the night before!) Note: If you buy labels or cardstock items at a Staples store, don't expect that their Copy & Print shop will print them for you. 2. Test things that can be tested. And not just tech things. When a vendor's website says one item goes with another, that doesn't mean it's so. For example, 4"x3" nametags do not fit into 4"x3" nametag holders. 3. Automate as much as humanly poss...

If you've been in a classroom with me or even chatted over coffee, you'll have heard me say something like, "You just have to start somewhere and then it'll be easier to keep going and trying new things." Of course, I'd be talking about some aspect of online marketing - likely newsletters, blogging or social media. It was a rude awakening to realize I haven't been doing that myself lately. I've gotten into a rut with my own marketing. And that's sooo not good. Complacency snuck up on me. When I give advice to others, I have to be an example too, so I'm super conscious of maintaining a somewhat regular blogging schedule and showing up in inboxes and on social media consistently. Occasionally I pat myself on the back for doing a good job. The problem is, I haven't changed the platforms I'm using in a long time. Platforms are tools in the marketing world to help us achieve our goals . They can get stale or the tactics for using th...

Last fall I remember feeling disappointed that I never seem to have much time for learning anymore. I was thinking the small business people taking my courses were smart to commit a half day a week to learn key marketing skills. I learn while I'm teaching, but it's not skills related to my business development. Then in November, along came Anita Kirkbride with her plans for the Social Media Day Halifax 2018 Conference . While I knew enough about social media marketing to do a good job for my own business and help a couple of clients, I quickly discovered there's a whole lot I didn't know until I started working closely with Anita and Tina Capalbo on the Conference. Since January I've been prodded to record video, participate in Facebook Live sessions, and learn things about Instagram and chatbots and ... too many other things to list here. Often I've been surprised at how much I don't know about social media - strategy, tactics, apps and tools, best p...

If you do any amount of training or facilitating work with customers, you may already be familiar with adult learning models. Teachers use them to prepare insightful learning experiences. The one I'm familiar with is Kolb's Experiential Learning Cycle but there are others equally useful: Learning can start at any stage in the cycle: Concrete experience - encounter a new experience or reinterpret an existing experience Reflective observation - reflect on an experience from a personal perspective Abstract conceptualization - form new ideas (or revise existing ideas) based on reflection Active experimentation - apply new ideas to surroundings, test for changes in the next experience The next time you sit down to write an article intended to teach, consider following this process. Pick the most obvious stage at which to start for the topic you have in mind. Work your way through the cycle, perhaps having a paragraph or two for each stage. Your writing will fl...

For the first time, Halifax will be celebrating Social Media Day in grand style this year. I'm proud to be one of the organizers of the first Social Media Day Halifax 2018 conference taking place on June 22nd. The conference is for entrepreneurs, business owners, and professionals working in social media roles for companies and organizations. Sessions and workshops are for anyone and everyone who wants and needs to improve their social media communications and marketing. Since Social Media Day Halifax is all about increasing marketing expertise on the east coast, recruiting presenters who are both subject matter experts AND excellent training facilitators is key to the success of the conference. Ideally, we’ll find social media professionals who want to help encourage, inspire, train and motivate colleagues in the local marketing community. If you're on the east coast of Canada and do social media marketing, you don't want to miss this conference and the chance ...

Have you ever searched for a course on a specific subject online? How do you know which course is better than another? It can be hard to choose and expensive to find out you were wrong. I was asking a WordPress consultant what she recommends for WordPress training and I found out something even better. Apparently lynda.com is the best place to go for just about any technical training. This is because of the way they rigorously curate their content. Good to know. Even better, though, was finding out that I can access lynda.com for free because I have a library card. Just log into your local library's website and you should find access to lynda.com in the learning section. (Here in Halifax, check this link .) Click to Tweet this Article

Burying my head into a new project that requires learning WordPress should give me tons of content for articles... if I had time to write. In fact, I considered documenting this new adventure in all its gory details via blogging and social media but, well, I'd rather put my head down and get on with it. I'm only stopping long enough to share something I'm doing differently with this project. I don't have time for learning things 'the hard way'. Been there, done that, loved it, wrote the blog. If I want to be more efficient, I need a shortened learning curve. This time I'm rewarding myself with 'the easy way'. If you're venturing into a WordPress project, I strongly suggest finding a WordPress virtuoso to consult with ( like I did ). You'll be surprised at how much less stress, more fun, less troubleshooting, and more efficient it is.​ I guess I can say I'm learning better, not harder . originally published in Work Better, Not...

For a long time, I've been meaning to research and find an easy free screen recording application. It just never made it up very high on my to-do list. A few days ago I had an urgent need to explain something to somebody and words weren't cutting it. I needed to record my screen while I did something but I sure didn't want to spend a bunch of time researching and installing and learning. Saying I am  really impressed with  Screencast-O-Matic (aff) is an understatement. In only 5 minutes I had recorded a 30 second video, signed up for a free account, and sent a link to the video off by email. Seriously, 5 minutes... my first time using it! As an example, here's another short screencast I made just prior to publishing this post, which was easy to share to my YouTube channel. It's about how to check your iContact statistics. Click to Tweet this Article

It's been said that the best way to become expert at something is to teach it and I've certainly found that to be true. Teaching forces us to research and prepare, to find the answers to tough questions, and to be open to feedback. This is where you write an article (or more) to teach something but first I challenge you to learn something new that's relevant to your business. If you've already been through Getting Started (Part 1) and Useful Content (Part 2) , you've had some practise. Keep your momentum going with this exercise. First, pick something to learn. This shouldn't be hard but, if you don't already know of something you want to learn, search topics for your industry online. Next, do the learning. This might involve taking courses, talking to experts, online research, and so on. Be tuned in for blog-worthy content. How you choose your learning method can also be part of what you write about. Make notes along the way. Now, teach. Yo...

We have a LOT of options when it comes to our online marketing. The choices can be staggering, often leading to no action at all. Yesterday I had the opportunity to participate as a facilitator at the Your Marketing Made Easy conference in Regina, SK. 10 facilitators, 16 workshops - covering topics like social media, blogging, email marketing, SEO, event marketing, web usability, and so much more. It was a fun and inspiring day! My only regret is that I didn't get to attend many of the workshops put on by the other facilitators. photo by  Alvil Tayco on Twitter Click to Tweet this Article

Anita Hovey and I acting out I thought I would be spending the day with other business owners. I thought blogging was a marketing tool. I thought that swearing in public wasn't nice. None of these turned out to be true at BlogJam2015 at the Marriott in Halifax on October 4th. What I learned is that I make a lot of assumptions! Yes, there were some other business bloggers, but most of the speakers and attendees were not there for business. Mommy bloggers and food bloggers ruled the panel discussions. The few assumptions I had left were completely shattered during the closing keynote by Kaleigh Trace . One of her blogging tips was to relax and go masturbate. I swear every time she said 'vagina' I felt my mother cringe... and my mother wasn't there. My biggest takeaway? Blogging is a tool for expressing our passions and prejudices. And 'success' means something different to every blogger. photo by  @E11ephantRoom on Twitter Click to Tweet this Arti...

photo by derekbruff That’s a pretty bold statement for me to make, I know. I’ll qualify that by saying that sometimes the solution is tougher than the original problem, so isn't viable. When someone says, “There’s no way to do that,” my ears perk up. It’s like throwing down a gauntlet and I immediately want to prove them wrong. It’s the ultimate challenge to my intelligence. Sometimes I discover that there is no way to do it... that makes sense, is reasonable and viable. But at least I know and I learned something. In my past corporate career, I attended days and days of training in problem solving - different philosophies, different techniques. I've even written and delivered my own problem solving workshops. As a society, we've been conditioned to embrace problem solving as a key skill. We identify a problem and then we initiate a flurry of activity to try to solve it. When we compile our lists of alternatives, there’s often a key choice that’s left off: the ...

photo by laverrue Assuming that I could sell. And then assuming that I would sell. Two completely different things! The real meaning of niche. I had an inner resistance to reducing the size of my target market. Until I started to go down that road, I really didn’t ‘get it’. Logic doesn't sell; emotion does. This is a hard lesson for someone like me who values logic and reason. A great network is EVERYTHING. Building staunch relationships with inspiring, talented people that I know, like and trust has strengthened EVERY part of my business. I don’t have to work with anyone I don’t want to. I was a customer service manager for years and the thought of turning away a potential customer was completely foreign. Now I've done it, glad I did it, and will likely do it again. Too many choices can lead to inaction. I prefer to know what ALL my options are, then decide for myself. I expected that everyone else felt that way too. Not so! People buy the benefit, not the...

Neil Everton specializes in teaching writing skills. Of course, good writing is important to a successful newsletter, so he’s a useful person for me to know. For 3 years I've been sharing what I've learned from Neil with my newsletter clients. That led me to ask Neil if he would collaborate with me on a lunch and learn workshop. My purpose was to give additional value to my local clients and share my enthusiasm about newsletters with whoever else might want to attend. Of course, Neil and I both wanted to increase our brand exposure and build our reputations too. Our collaboration made the work easy.  Here’s why: Neil and I share a common philosophy when it comes to newsletter writing. We shared the workload and each did the work we’re good at. We were able to maximize our exposure through our combined mailing lists and social media contacts. Within a few days of announcing the workshop, we were full up with a dozen people on the waitlist. Neil prepare...

During one of our January workshops in Regina, we had a discussion about our ‘ideal clients’ vs. our ‘favourite clients’. I look on them as being the same thing but I discovered that this isn’t true for everyone. It became evident during our chat that there was one very specific defining characteristic that made some clients ‘ideal’ but not ‘favourite’. Can you guess what that was? Money. Once we got past financial gain and started talking about our favourite clients, another word kept coming up over and over again. That word was TRUST. Almost everyone mentioned it… wanting their clients to trust them and being able to trust their clients. Do you have an important client that’s a real pain to work with but brings in half of your income? I’m not suggesting you should dump them. Not by a long shot. Some of those ideal client characteristics pull more weight than others and that will be different for each of us. Last summer I sat down and listed 10 characteristics of our ideal...