Work Better, Not Harder

(guest post by Natasha Marchewka) Do you need help with keeping in touch with past clients without "bugging them"? When working as an isolated freelancer or small business (and where building your business is all on you) there are ways to efficiently and effectively build, strengthen, and grow relationships. Keeping in touch regularly can be a bit of a conundrum. You want to remind them you exist, but you need to find a balance of being seen and heard and not overdo it. So, you created a newsletter to email clients once a month. I think that's great - and important - and keeps you relevant, top-of-mind, and also keeps you on your toes. What else can you do to remind them you exist as they are distracted daily... and still forget you exist? Here are some ideas. And, as an added bonus you'll have relevant content to share on your social media feeds! Client Relationship Building Check-list: Visit your clients' websites and check if they added anything...

Seth Godin's post today -  We’re still clueless about lifetime value - got me thinking, as his posts usually do. (Take a minute to read it.) I love his line, "Torrents are made of drips." He's referring to the long-term impact of small, seemingly inconsequential, actions - like when I have to call Netfirms three times before I get a resolution to a domain problem. That company will never get my referrals for website hosting, even though I get asked regularly for referrals to good website hosting companies. That's not business lost - it's business they'll never get... but could have. Now think of the website hosting company that I do refer people to - SiteGround Hosting Ltd. (aff) . I have sent them 8 referrals in the last 6 months. And I bet some of those people have gone on to refer SiteGround, or will. Those people will refer more people, and so on. By treating me well in every interaction I've had with them, they've earned my loyalty...

I've been keeping an eye on our blog because I know I’m approaching 250 articles and I want to celebrate that milestone. I've been feeling pretty good about that. Four years of consistent blogging is an accomplishment, don’t you think? Jessie Toope by Girl Guide monument in Bowring Park 2010. Now, here’s some perspective. I just finished reading this article in The Telegram (St. John’s, NL) about my aunt who recently passed away. Among her many other accomplishments, she wrote the Guiding column for The Telegram for 50 years (starting the year I was born). During that time, she wrote over 2000 columns! (The link above includes her last column.) In a world where we now seem to measure success in months and even weeks, 50 years and 2000 articles seems rather daunting. I have seen, though, what a long term consistent approach can do for a small business, at least as far as newsletters and blogging go anyway. When you demonstrate your loyalty to your readers by being co...

Keeping a consistent schedule is something we coach our newsletter clients about. Over time, consistency will show up as loyalty - from both sides of the equation. You are demonstrating your loyalty to your readers by creating and meeting expectations. Your readers become more loyal when you do that. Being repetitive is also important. Sales gurus say it takes 7 tries to get someone’s attention . Of course, I don’t mean that you should do the same thing 7 times. Be creative and try 7 different approaches. Over time, repetition will show up as diligence and tenacity . The key words to note are 'over time' because neither of these strategies is instant. photo by an untrained eye Click to Tweet this Article