Let them Unsubscribe if they don't want your Stuff


Recently the first fine was handed down from the CRTC for violations of the new Canadian Anti Spam Legislation (CASL). The abuse had two parts:
  1. having no unsubscribe function
  2. content not relevant to those receiving it
Those two parts go hand-in-hand. If you have an unsubscribe function, subscribers can easily signal that the content isn't relevant. (Tweet This!) And that's likely the only step they'll take.

This is a relatively easy solution to a risky situation. Reputable bulk email service providers (ESPs) are not that costly to use. It also sends a message to your subscribers that you care about their opinions and are willing to pay for them.

If you make unsubscribing easy, it will be a non-experience rather than a bad one - for both you and the subscriber.

photo by 28 Dreams / Flickr

Click to Tweet this Article

Popular posts from this blog

3 Questions That Need Answering: Lessons Learned From My Lunch and Learn

Image
(Guest post by Mike Tanner) I recently (like, earlier today) had the pleasure of speaking to a room full of close to 50 people on a topic near and dear to my heart: podcasting. Now I’m not going to sit here and give you a recap of that talk. If you want the VERY basic details you can find them on my website but you’ll never recapture the magic that we all shared in that room that day... Instead, I’d like to talk about three questions that I was asked during the talk and how they relate to running your own business, podcasting or otherwise. How Much Do You Charge Someone To Sponsor a Podcast? Pricing is complicated. It’s a fact. Ask anyone who does consulting or coaching or training or anything where there’s not a defined cost or supply and demand issue, and they will tell you that pricing is one of the most difficult things to figure out. Whether you’re trying to figure out how to price your course or how much to charge for web copy or how much to charge a sponsor to be a...
Keep reading »

The Worst Thing About Moving My Website to WordPress

Image
There have been many good things about moving my website to a WordPress platform late last fall. And there have been a few frustrating things. I'd been doing a pretty good job of ignoring some of those frustrating things until I received an email from Google Search Console with the subject line:  Increase in "404" pages on daleyprogress.com . Oh no! That sounded pretty ominous. The accompanying graph was even more so. Here's the backstory: all my website links changed with the move . Previously my pages all ended with '.html' and now that's truncated. There's a plug-in for redirecting when people click on an old link out there somewhere, so I set that up for every current page. I also had to move several documents and files hosted on my old site to the new one, and then go change all those links on my various blog posts about them. Tedious, painful work but I thought I had it handled. It turned out I was so very wrong. These '404 errors...
Keep reading »

Are You Having a Conversation or Giving a Lecture?

Image
Guest post by Frances Leary Every business of every size needs a platform that gives it a voice. Social media is just that. It gives every organization, large and small, a voice to share its information, inspiration, products, and services with the world. However, if businesses are only listening to their own voices, it’s like giving a sermon. People can only listen to a sermon for so long. Eventually, they don’t want to listen anymore. Imagine this scenario: You’ve been told you need to “be on social media.” So, you find some content to post and you use an automation tool to get it out there consistently. And then to yourself, you say, “Whew, that’s done. Now I don’t have to deal with social media for a while.” The result? There you are, standing behind your online lectern, giving an unending sermon to an audience of your very-soon-to-be-disengaged potential customers and clients. You just keep on talking. Eventually, they stop listening. It’s like giving a ...
Keep reading »

REAL Twitter Users Don't Schedule Tweets

Image
PHOOEY on that, I say! I’m tired of hearing that to use Twitter ‘properly’ you have to be there to have conversations. Apparently some people have no problem being there 16 hours a day. Those are the Twitter divas… the ones who look down their noses at the rest of us who can only spare a half hour a day from our busy schedules to have these deep conversations. They’re also the people who have found a way to make money by being on Twitter. Or they’re unemployed and have nothing better to do with their time? Anyone with a REAL job surely can’t spare all that time. These Twitter divas assume that the rest of us are there for the same reasons they are. And if we’re not, maybe we’re supposed to be somewhere else? See, not everyone I want to connect with is on Twitter during that specific half hour I can spend there every day. Even if I spend 2 half hours, I’m still not going to reach very many people. Let’s get real. How many people can you have deep conversations with in a half hour ...
Keep reading »

Let's Play like Adults

Image
Yesterday I politely wrote asking to be removed from a mailing list after receiving a promotional email that was ugly, far from CASL-compliant, and for products I’m not interested in. I even included links to CASL info in an effort to help. I received this response a few moments later: “Please do the same for me.” This childish reaction came from an older man who had attended a free email marketing training I put on last spring at the request of the Halifax Chamber of Commerce. He sells products to my target market. Do you think I’m ever likely to recommend him to anyone now? Email marketing isn't a game, it’s a business strategy. I firmly believe we should unsubscribe from mailings that aren't of interest to us. I read many newsletters from people who don’t read mine. It’s not a “tit for tat” thing. Email marketing costs money. Why would we want to waste our efforts sending messages to people who don’t want them ? Go ahead, unsubscribe from the things you don’t w...
Keep reading »

Don't Dilute Your Message

Image
Let’s say you own a business that sells services to the general public. And, because you are so good at what you do, you also sell different services to other businesses in your industry. This is a common scenario for successful small businesses. You want to start an enewsletter - let’s talk content . Stephanie sells financial advice. She also sells advice to other advisors about how to sell and deliver financial advice. Stephanie's approach to financial advice is unique in her industry and she is a crusader. So when it comes to Stephanie's advice, what content will appeal to both of her target markets? Be interesting or useful to both? Be of value to both? Can you write a list of potential topics? It won't be as long as you might think. The type of financial advice that appeals to you and I is not what financial advisors want. A diagram of all the possible content might look like this: If you have two distinct target markets, yo...
Keep reading »

It's Raining Content!

Image
I had planned on calling this article ‘Feeding the Content Monster’ but when I checked Google, there were already many articles titled that. Conveniently, that conundrum leads right to the topic I want to discuss. There are a lot of us now - content marketers , that is. According to an article titled ‘Content marketing goes mainstream’ (link is broken, sorry!), a whole heck of a lot more now than at this time last year. Where is all that content coming from? Well, many of the ideas come from reading others’ content. In fact, that’s one of the top tips you’ll find content marketers sharing: search the web and see what other people are writing about . When you think about it that way, doesn't it start to seem like a big machine feeding on itself? Much of the content we create is being read by other content creators, especially in the B2B world, and used for inspiration to create more content. Surely the frenzy has to end somewhere. I find it hard to look forward and imagin...
Keep reading »

Sharing Is Endorsing

Image
In the press for time to get everything done, it can be tempting to share content from trusted sources that you do not review. Sharing content from other experts, colleagues and organizations is a great way to let your fans know that you: keep up with current trends actively pursue continued learning are an expert in your field are aware of what other experts are talking about are plugged in to the local business community Keep in mind that when you share content, your fans assume that you endorse the content. Even with trusted sources, things can go wrong. Take the time to read what you share. If you don't agree, say so. If you do agree, mention why. Show your fans that you have read the content yourself. The last thing you want to do is mislead your fans by sharing content that is contradictory to your own opinion. And a fan that has come to rely on you for great shares, will be disappointed if you share something of no value to them other than the catch...
Keep reading »

Quick Tip - Avoid Hidden Format Problems

Image
When you're inserting content into your newsletter, website or blog, you're often copying it from other documents.  I suggest you always compose in Word (or similar) to take advantage of its spelling and grammar-checking functionality. Your formatting in Word may not be the same as your default formatting in these various applications.  While there are a raft of applications that make it easy now to do your own newsletter, website and blog, most of them are converting your content to html code in the background.  When you copy in text that is already formatted, you're possibly creating problems behind the scenes .  As well, you'll end up with differing fonts and sizes that all have to be corrected before you publish. You can avoid the potential for problems by stripping off all formatting before you paste into the application.  An easy way to do this is to use Notepad (or similar).  You simply open a blank notepad document, paste your con...
Keep reading »

Why and How to Do a Wrap-up Article

Image
A wrap-up article is a logical and unique grouping of pieces of content where the grouping provides value to the reader beyond the individual pieces on their own. You might think of it like a themed gift basket. There are several reasons we need to be creating these wrap-up articles. They... serve as a great resource - valuable information grouped together use commonly searched keywords and phrases (good SEO) encourage deeper reading are often faster to create provide a process to repurpose past content remind us of what we've written and provide inspiration to write more Wrap-up articles serve us better than just about any other content we might create. Of course, we have to be creating content on a  regular basis  to be able to wrap it up. There are lots of different ways to group pieces of content : by topic - e.g. content idea generation, writing tips by use - e.g. how-to, conceptual, tips by thing - e.g. infographics, videos by user - e.g. for begi...
Keep reading »