eNewsletters and Charities in Canada


If you Google "CASL and charities" (in Canada), you'll find lots of reading on the subject. I'm not going to repeat all that here but rather give a quick snapshot of how CASL (Canadian Anti-Spam Legislation) impacts charities.

CASL applies to 'commercial electronic messages'. This means that most (but not all) communications sent from charities are completely exempt from the requirements as they wouldn't be considered 'commercial'.

Soliciting donations is okey dokey, as long as the charitable donation # is included.

Things to be careful about (may void the exemption):
  • paid advertisements (funders/sponsors might be a grey area)
  • promoting programs/courses "offering services to individuals who may benefit, where there is a cost-recovery element (for materials, for example)"
  • internal job advertisements (because there's a commercial aspect, this may also be a grey area)
Even if a message is not exempt, it can still be sent as long as all of the usual CASL requirements are met.

More charities should be taking advantage of this! There are LOTS of things a charity could include in its newsletter strategy... and much more leeway with list building if CASL doesn't apply.

Comments

Post a Comment

Popular posts from this blog

Old Marketing Tricks

Image
"Yes, it's an old marketing trick to "accidentally" make a mistake in an email campaign so you can resend an email shortly thereafter to increase the number of times people see your message." This was the lead message in an email I received recently which included a correction to information which I had indeed received a couple of hours before. Making a deliberate mistake is a darn poor excuse to get into people's inboxes. Making ANY mistake doesn't reflect well on you, deliberate or not. Do your marketing well and you won't need to resort to tricks. And you won't need to fix mistakes. If a *real* mistake happens, here is my advice about how to deal with it . Let's avoid those made-up mistakes completely. Click to Tweet this Article
Keep reading »

Customer Service in a Box

Image
photo by Gertrud K. You know when you land on a website and, before you've had a chance to take a breath, a box pops up over top of the text you were just reading? “Can I help you?” How does that make you feel? Startled? Annoyed? A little creeped out? I’m a fan of pop-up boxes, but only when I’m the one that can push the button to make them pop up. I've used them lots to solve all kinds of online problems fast. When they pop-up unexpectedly, it makes me feel like someone’s been watching me. And it’s always too soon... before I've even formed my first question. Recently I was searching for a list cleaning application and didn't have time for a long learning curve. After trying a couple of other sites, I went to ListWiseHQ . I was impressed to find all my options and the applicable prices laid out clearly on the home page. I was thinking, “This might be the one.” Then Gladys popped up. Gladys was in one of those pop-up boxes. Not in front of ...
Keep reading »

Actively Share your Newsletter Issues on Social Media

Image
You may already be autoposting your newsletter onto your social media feeds when you send it out. It makes sense to share it more than once , especially if it's the only content you have (i.e. if you're not also blogging). Re-sharing your newsletter issues using the read online link on your social media feeds multiple times will extend your readership beyond your current subscribers... and hopefully encourage new ones. Facebook Page, Google+ and LinkedIn If not autoposted, post a link to the online version of your newsletter as soon as it goes out. Use the sharing buttons within your newsletter to make it easy. For a monthly newsletter, you might consider sharing it again a couple of times before your next issue goes out. Twitter Tweet a link to the online version of your newsletter a couple of times a week until your next issue goes out. Use the tweet button in your newsletter but change up the tweet text each time. Add an image to the tweet for added oomph. If yo...
Keep reading »

Prioritizing Made Easier

Image
Every small business owner knows what it feels like to have a "million" things to do and nowhere near enough time. We are constantly prioritizing, sometimes deliberately and sometimes less consciously. During the past month, I've done a heck of a lot of prioritizing. Some of you may remember the old screensavers where raindrops would run down your screen. That feels like my calendar lately, all the tasks slipping later in the day. Last week I needed to start some strategic planning and knew I needed to get focused fast. On-the-fly prioritizing wouldn't cut it. My marketing hero, Bernadette Jiwa read my mind and came to the rescue. I encourage you to read her article Always, Sometimes, Never for a simple approach to business planning. I hope it helps you as much as it's helped me at a time when a quick way to get focused was critical to making progress. Click to Tweet this Article originally published in the Work Better, Not Harder newsletter May 30, 201...
Keep reading »

Deciding to Delegate

Image
If you are a control freak like me, you’ll know that delegation is a BIG decision. There are lots of things to consider. The question of what to delegate should be easy but often isn’t. You want to delegate things that… you don’t like to do slow you down or sap your energy cause you to be disorganized draw your focus away from the things you’re really good at require a certain expertise to get quality results - and you are lacking that expertise can be grouped together for easy delegation So now that you’ve figured out what to delegate, how do you go about it? It’s all about finding the right balance between quality and cost. Quality Is the activity something that needs skill and experience to get a quality result? How do you perceive cost and quality? Higher quality usually means higher cost. What is the level of quality that you require and are you willing to pay for it? Cost What is your time worth? You really have to have a clear understanding of this befor...
Keep reading »

Lost in the Forest and Finding the Trees

Image
"Which is better?" I asked. "'I need to capitalize on the time I've invested in writing.' or 'I need to leverage the time I've invested in writing.'" Danielle said, "'I need people to read my stuff.'" Two lessons here, one obvious and one not so obvious. 1. Using plain language and simple words is critical - and often surprisingly difficult. But, when you use simple words in your marketing, you reduce the risk of something being misinterpreted. ( Tweet This! ) 2. Brainstorming by phone has a big advantage. I was looking at the sentences, hung up on the visual impact of the decision. How would the words look? Would they fit where I needed them to? When I read those two carefully crafted options out loud to Danielle on the phone, she immediately simplified the whole concept. Isn't brainstorming wonderful?! photo by michael pollak / Flickr Click to Tweet this Article
Keep reading »

Here's How Writing Content Turns You Into an Expert

Image
There are many marketing benefits to regular blogging or writing for a newsletter. But other - perhaps more important - benefits may not be clear until after you've been doing it a while. Regardless of how much you know, sooner or later you're going to need to do a little online research. Does that article you just wrote really include all the important facts or items? Especially for checklist type articles, you want to make sure to include everything relevant. An item missed from a list of items to take camping in the winter could have dire consequences, not the least of which is your reputation. Does your article agree or disagree with others' advice or information? Finding other references that support your message is good - you can grab quotes or link to it. Finding others who disagree is important if there are a lot of them - you may need to justify your message in that context. Do you know the latest developments in your industry or affecting your target ...
Keep reading »

What Will You Write After the Conference?

Image
Many business people are busy preparing to attend large conferences this fall. It can be quite an expense and a lot of hard work to prepare for these big events... booking sales meetings with other attendees, preparing marketing collateral, booking flights and hotels, and maybe even training in sales skills. Certainly when you return from the conference, you'll have lots to write about for your blog or newsletter. 1. Summarize the overall experience of preparing and attending. Perhaps include 'what to do or not to do' tips for future attendees. 2. Summarize the conference itself , highlighting key learning points. 3. Write articles about each of the presentations , focusing on what's important to your readers. 4. Capture and share the data , the important statistics and trends impacting your industry and customers. 5. Interview presenters and attendees. Prepare a series of questions in advance. This could be video or audio transcribed into text. The re...
Keep reading »

23 Things to Put in Your Small Business Newsletter

Image
All the experts know that email is still king. If you're starting an enewsletter for your small business, figuring out what content you want to put in it might be one of your first challenges. Here's a quick rundown of a variety of different content sections you might include... but don't use them all at once! Articles by you, including blog posts Articles by others , or links to articles by others Quizzes, surveys How-to’s , tips and tricks, useful tools , resources FAQs - Did you know…? – fast facts, interesting tidbits Book reviews , other types of reviews Interviews Case studies, client showcase What’s new…? – of local/industry interest Testimonial(s) Product spotlights Staff/team spotlights Quotes Current and future promotions and sales Promotions for others (with caution) Events Content that might stay the same each issue (but don't ignore it): Website link Social media links Contact info and links Google map (link) Photo of you/staff/t...
Keep reading »

This Useful Process Helps You Teach with Your Writing

Image
If you do any amount of training or facilitating work with customers, you may already be familiar with adult learning models. Teachers use them to prepare insightful learning experiences. The one I'm familiar with is Kolb's Experiential Learning Cycle but there are others equally useful: Learning can start at any stage in the cycle: Concrete experience - encounter a new experience or reinterpret an existing experience Reflective observation - reflect on an experience from a personal perspective Abstract conceptualization - form new ideas (or revise existing ideas) based on reflection Active experimentation - apply new ideas to surroundings, test for changes in the next experience The next time you sit down to write an article intended to teach, consider following this process. Pick the most obvious stage at which to start for the topic you have in mind. Work your way through the cycle, perhaps having a paragraph or two for each stage. Your writing will fl...
Keep reading »