How a Newsletter can make You a Trusted Resource


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3-Part Memos

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The thing I remember most about getting email functionality at work (in 1990, I think) was that I could get rid of those 3-part memos. Some of you will remember them – usually they had ‘Memorandum’ across the top, and places to write your recipient’s name/department, your message, and their reply. They were 3 sheets with carbon paper in between - so you could keep a copy for follow-up and the recipient could write a note to return to you, keeping a copy for themselves. They even folded a certain way for interoffice mail. Yes, they were handwritten! I used the phone a lot more back then. When I wrote those 3-part memos, it was generally for two reasons: to communicate detailed info, and/or to have a record of decisions. When I think of the number of emails I get daily now, and visualize them as a stack of 3-part memos... well, it would be a big stack! Now we use email for a long list of other reasons, far beyond those two listed above. It has opened doors and provided oppo...
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3 Reasons Why Businesses Should Be Podcasting

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(guest post by Mike Tanner) To suggest that I’m a big fan of podcasts would be… a bit of an understatement. In addition to being the host of 3.5 podcasts (it’s a long story), I provide podcasting consulting, speak on podcasting panels and once had a dream that I was the host of a potato chip podcast called “Chip Off The Old Block” (That podcast should be coming out in the fall.) I started podcasting because I enjoyed it. But what I’ve discovered about podcasting as it relates to business has left me realizing that I made the absolute right decision when I decided to start broadcasting my thoughts on an audio medium. So here are three reasons why businesses should be podcasting. Passive Advertising I am a big fan of social media advertising. The targeting options available on major platforms are outstanding and things like analytics and retargeting make it a no-brainer to use social to promote your business, whether that’s through the use of paid ads or just a solid soc...
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Your 'Thank You for Signing Up' Page

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A redirect page is a webpage where someone ends up after filling in your subscription form. This is something you have control over and it's worth putting a little effort into. After all, someone has just said they trust you enough to sign up for your newsletter - it's a good time to dazzle them with more of your brilliance and give them some value right away . Here is a screenshot of Anita Kirkbride's redirect page. When someone subscribes to Twirp's newsletter, this is where they end up. Here's why this page is great: It clearly describes what the subscriber signed up for. There's a free giveaway, which was promised in the call to action. There's a link to get immediate value by going to Twirp's blog. Also those cute little Twirplings at the bottom of the screen jump up and down... which made me feel kind of happy to have subscribed. Is it time to take a fresh look at your own redirect page? What is the most important message you want t...
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That was a Great Conversation But...

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Imagine you've just gotten off the phone from a lively conversation with a prospect that lasted an hour. Your purpose in having the call was to build a new business relationship or build on an established one. You both discovered you have much in common and had lots to talk about. What was expected to be a half-hour call became a delightful chat that extended to an hour. You hang up feeling really good about the personal connection you made and pat yourself on the back. Then reality strikes. You check your calendar and realize you're now behind schedule. Your other planned work for the day has been compromised and you'll have to work a longer day or bump something to tomorrow. "That's OK," you think, "It was time well spent." But wait, it's not about you. The person you were speaking with undoubtedly feels the same way. Even though they enjoyed the conversation, now they are also struggling to fulfill their commitments and maintain their work sch...
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When is a Discount a Gift?

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If you give someone a $25 giftcard to a shop where the lowest priced item is $50, is it a gift? What if a complete stranger gifts you 50% off the price of a conference ticket? Is that a gift? The headline said: Our Gift to You: A Special Discount for Generators Summit . When I followed the link in the email to get my gift, I was taken to an Eventbrite ticket purchase page. Currently I can get the early bird price. What a generous gift... not. Usually I would tweet or otherwise share information about such an interesting event, even if I won't attend. This particular event is actually getting a whole blog post. Be aware of the perceptions of people opening your emails or clicking on your links.   Using the word 'gift' in any marketing context is tricky because it mixes up social values with economic values. Just because others do it, doesn't mean it's right (for you). Click to Tweet this Article
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Put your Reputation on the Line

It’s a bit like telling all your family and friends when you’re starting a diet or quitting smoking. Your reputation is on the line. Powerful incentive for task completion! We all know how easy it is to put off things that are a little risky. What if something comes up and we’re not ready? Something will always come up if we start out with that possibility in mind. We’re busy – we lose focus. Opportunity knocks every day for entrepreneurs, and we’re right there to open the door. One way to get motivated is to create a deadline – one that other people know about. As professionals and small business owners, our reputation is of the utmost importance to our continued success. Put your reputation on the line and you will get things done. And that should grow your reputation more. originally published in Work Better, Not Harder newsletter Mar-12-14 Click to Tweet this Article Click to Comment
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Slice Words to Save Money

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If you're beating around the bush, you're wasting time and possibly money. Neil Everton of Podium Media and Communications Coaching suggests we look at our writing with a critical eye and ask: "Am I prepared to pay $1 for every word I've written?" Unproductive words and phrases abound. I've written before about wimpy phrases to avoid ; here are some slightly pretentious ones to also slice out. “Due to the fact that...” Use “because” at the beginning, or rearrange the sentence to use it in the middle. “For the most part...” Eliminate this one completely without changing your meaning. “In my opinion...” Use “I think” or eliminate it all together. I'm already expecting your opinion if I'm reading your writing. “On a regular basis...” Save $3 here by using “regularly” or “always” at the end of the sentence instead. “The first step is to...” Chop out 4 words and simply use “first”. Using more words doesn't mean you'll get read...
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17 Reasons to eMail Your Contacts Before Your Next Newsletter Goes Out

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NOTE! Don't jump directly to the list below. There's a caveat and it's an important one. While these are your reasons for emailing your list, you need to create value or point it out to readers. Frame all your messaging around the thought, "What's in it for my readers?" If you make it valuable to them, you'll feel the love in return. Here are 17 reasons to email your list, independent of your regular newsletter schedule: A new or improved product or service - highlight the benefits, not the features A demonstration of one way to use your product... and the fantastic results! A new article, video or audio file published online A customer success story - and how subscribers can enjoy the same success A customer question and your answer - useful information A cool tool you just tried  - how your contacts can benefit Comment on a common myth about your industry - why your subscribers need to know Announce a contest Request information (feed...
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Idea Challenged? Here are 3 Tools

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We can all get writer's block. I've found 3 tools that help me get past it. I may not use the exact suggestions that result, but the suggestions trigger more ideas and before long I'm off and writing. Hubspot's Blog Topic Generator Fill in the fields with terms (preferably nouns) that you'd like to write about, and you'll get a week's worth of relevant blog post titles in a matter of seconds! Imagination Prompt Generator A prompt appears and you can click the button to generate another. Keep going till you find one that speaks to you, then start writing. 420 Fables Freewrite. Choose a subject and write continuously for a set period of time. Disregard spelling, punctuation and grammar. 420 Fables gives you a time limit and a place to write. If what you freewrite is good, edit it into an article. Click to Tweet this Article
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Is Anyone Looking You Up?

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In the normal course of my day, I am constantly looking businesses up online. If I am going to talk to you, meet with you, consider buying your product or using your services, I've looked you up online. Increasingly, I am finding content that I am certain you do not want representing you. Maybe you think you do not need an online presence. Maybe you have an old website that you think is working to the extent you need it to. And maybe you are wrong. Think of all the reasons you Google a business: looking for a product or service looking for a location looking for directions or a map looking for a policy preparing for a meeting If you are using an online search to find what you are looking for, it stands to reason that others are as well. Many, many others. What do you want them to find when they look? We've said it before and it is worth repeating. Google your business at least quarterly. Set your website as your browser's default home page so you are seei...
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