3 Wimpy Phrases to Avoid in a Newsletter


These three phrases come up repeatedly in newsletter content - I've edited them out many times. I bet you're familiar with them, too.

“I want to tell you about...”
This is similar to the verbal, “All I'm saying is...” which my husband has adopted lately, or “Here’s the thing...” In an email or newsletter, just go ahead and tell us. If you really want to set the stage for something important, try “I have exciting news...” (But don’t add “... and here it is!”)

“Feel free to contact me...”
Does this mean people aren't usually free to contact you? It sounds like you're giving permission. As a call to action, it’s very wimpy. Lacking something more creative, “Please call me to...” will be more effective.

“If you have questions...”
Often used with the line above, this one adds to the wimpy-ness. It’s more effective to assume people will have questions. Try “Call me with your questions.” or "I'm happy to answer your questions." Or pick a different reason for them to call you.

The short version? Stop beating around the bush. Make your content concise and to the point. These wimpy lines lack confidence!

Thanks to Kate MacLeod and Lily Herman for the inspiration!

Comments

Post a Comment

Popular posts from this blog

Test your Process

Image
Do you know what happens when someone signs up for your newsletter? When they click that little SUBMIT button, where do they go? If you don't know, now is a good time to find out. Your sign-up process is a critical piece of your newsletter strategy. Plan it from your potential subscriber's perspective. Of course, you need a prominent, simple form and a clear call to action with an explanation of what they'll get by subscribing. But what happens once that button is pushed? Test it yourself, start to finish. Likewise, your unsubscribe process is something you should understand as well. Do your subscribers have an option to be on some lists but not all? Is your unsubscribe process simple or does it require entering information? Is it a 2-click process? Caution: Don't unsubscribe yourself from your own newsletter to test this process. Use an alternate email address. These processes will vary greatly depending on the bulk email service provider (ESP) you us...
Keep reading »

3-Part Memos

Image
The thing I remember most about getting email functionality at work (in 1990, I think) was that I could get rid of those 3-part memos. Some of you will remember them – usually they had ‘Memorandum’ across the top, and places to write your recipient’s name/department, your message, and their reply. They were 3 sheets with carbon paper in between - so you could keep a copy for follow-up and the recipient could write a note to return to you, keeping a copy for themselves. They even folded a certain way for interoffice mail. Yes, they were handwritten! I used the phone a lot more back then. When I wrote those 3-part memos, it was generally for two reasons: to communicate detailed info, and/or to have a record of decisions. When I think of the number of emails I get daily now, and visualize them as a stack of 3-part memos... well, it would be a big stack! Now we use email for a long list of other reasons, far beyond those two listed above. It has opened doors and provided oppo...
Keep reading »

Ink It when you Think It

Image
Do you lose track of your great ideas? I do and I know my clients do, too. I've written before about using an 'idea catcher' . Mine is a notepad but sometimes that's not good enough. Many people have said they get their best ideas in the shower ( here's a tool for that ), while driving or walking, or standing in line. Our ideas are precious but fleeting, and it may not be easy to capture them all in one place. The important thing is to capture them somehow. Handwritten notes : If your notebook isn't handy use the back of a receipt or a napkin. When you eventually write the article, include a photo of your note for visual interest. Typed notes : There are many ways to capture your ideas if you're sitting at your computer. I tend to use Word for lengthier articles or series (kept in a folder called 'content ideas') and I start a draft on my blog for brief articles. Phone or tablet : When you're out and about, use notepad apps, or se...
Keep reading »

Is Anyone Looking You Up?

Image
In the normal course of my day, I am constantly looking businesses up online. If I am going to talk to you, meet with you, consider buying your product or using your services, I've looked you up online. Increasingly, I am finding content that I am certain you do not want representing you. Maybe you think you do not need an online presence. Maybe you have an old website that you think is working to the extent you need it to. And maybe you are wrong. Think of all the reasons you Google a business: looking for a product or service looking for a location looking for directions or a map looking for a policy preparing for a meeting If you are using an online search to find what you are looking for, it stands to reason that others are as well. Many, many others. What do you want them to find when they look? We've said it before and it is worth repeating. Google your business at least quarterly. Set your website as your browser's default home page so you are seei...
Keep reading »

3 Reasons Why Businesses Should Be Podcasting

Image
(guest post by Mike Tanner) To suggest that I’m a big fan of podcasts would be… a bit of an understatement. In addition to being the host of 3.5 podcasts (it’s a long story), I provide podcasting consulting, speak on podcasting panels and once had a dream that I was the host of a potato chip podcast called “Chip Off The Old Block” (That podcast should be coming out in the fall.) I started podcasting because I enjoyed it. But what I’ve discovered about podcasting as it relates to business has left me realizing that I made the absolute right decision when I decided to start broadcasting my thoughts on an audio medium. So here are three reasons why businesses should be podcasting. Passive Advertising I am a big fan of social media advertising. The targeting options available on major platforms are outstanding and things like analytics and retargeting make it a no-brainer to use social to promote your business, whether that’s through the use of paid ads or just a solid soc...
Keep reading »

Content Ideas for Consultants - Getting Started (Part 1)

Image
Just this week I heard it again: “If I start a newsletter, what would I put in it?” While I can think of lots of content ideas for just about any business owner I meet, it’s not so easy for everyone. In fact, it wasn’t always easy for me either. It gets easier, and you get better, with practice. For consultants, there’s an added bonus to spending time creating marketing content and that's learning . Benjamin Franklin said, “There is no better way to learn than to teach.” Sharing valuable content is teaching and, when you’re creating content for your blog or newsletter, you’ll also be doing research, checking assumptions, and developing opinions . If you’re a new business owner, or new to developing content, finding a place to start might feel like picking a needle out of a haystack. In this series of posts, I'll explain how to get started and accomplish other goals, too. Build Your Confidence Since confidence comes from writing about what you know , start with crea...
Keep reading »

8 Tips for Composing Testimonials that Sell

Image
You've just had a great experience working with another small business owner. You know how important testimonials are , but writing them is not a comfortable experience for you. So, you procrastinate. Here are some tips to get that off your TO DO list. #1. Jot down 3-4 descriptive words or phrases that immediately come to mind about the business, the product or service, the consultant, the buying process, and such. When you start writing and are stuck for a word, refer to this list. (Examples: reliable, honest, practical, creative, solid) #2. Get clear on the benefit. Before you start to write, consider your responses to these questions: What was your problem? What was the solution and how was it unique? What particularly stood out about the buying experience? #3. Start with feelings. You are really writing the testimonial for potential customers of the business. Think about how you felt and tell them how they will feel. Use comparisons, such as "It made me fee...
Keep reading »

9 Writing Prompts for Small Business Bloggers

Image
Even when we love to write for our blog or newsletter, staring at a blank screen is bound to happen sooner or later. Here are nine writing prompts to help you get past the blank screen: What do you love most about your business? What are the questions you get asked most often when out networking? What are some of the hot topics in your industry right now? What are some of the challenges you are facing in your industry? What is a great resource, book or app that you’ve been delighted with recently? What recent experience can you turn into a success story or case study? What famous person would you like to get some advice from? Why? Do you have a business bucket list? What’s on it? What recent personal experience has led to a business breakthrough? These questions may not translate directly into a topic for your particular blog but they should get you thinking... follow a thread. photo by juliejordanscott / Flickr Click to Tweet this Article
Keep reading »

Finding a New Angle for Your Best Information

Image
Stuck, uninspired, unmotivated, feeling stale - anyone who blogs regularly is going to experience those things from time to time. Especially when we're busy, it's hard to take time to get inspired. Sometimes I don't need inspiration so much as a new angle - a different perspective or approach to information, advice and ideas I've already covered. And that's where  answerthepublic.com comes in. Its insights are based on the data of web searches and it shows you results graphically. In no time you'll pin down an approach, and be writing and done. The image above (cropped) is from my search of the term "enewsletters". The next time you just need the spark of an idea to get going, try answerthepublic.com . Click to Tweet this Article
Keep reading »

5 Ways to Polish your Online Presence

Image
When people meet your brand online, they are judging you . We all do it and, based on those judgments, we make assumptions about: what it’s like to work with you the quality of your products and services your prices your commitment, integrity and trustworthiness if you care about your online reputation Below are 5 ways to make sure your online presence is polished so people will make the right judgments and assumptions about you and your brand. #1. Monitor Conduct quarterly audits on your website and social profiles. This means reading all the text, clicking all the links, and making corrections and improvements. This is a great task to outsource to a virtual assistant because an impartial eye will see things you won't. #2. Be found Make sure you can be found where people expect to find you. Often it's easier to find someone on LinkedIn than to find their website. There are a multitude of social media sites where having a profile makes sense even if you aren...
Keep reading »