Why Prune my Contact List?


My answer is: Never! I've got two really good reasons for you:

#1. There's value in being seen even if your email goes unopened. If someone has not unsubscribed, don't make assumptions about their wants and needs. Perhaps the timing just isn't right. Being seen in your subscriber's inbox serves as a reminder that can still keep you top of mind.

#2. Your open rate is over rated. If you make decisions about deleting contacts based on open rates, you're effectively negating all the hard work you do to build your list. Open rates are understated by the number of 'plain text' or 'text only' views; an image has to be viewed in order to count as an open. With more use of mobile devices, the gap between actual opens and reported opens is increasing. You could be deleting a contact who regularly reads your newsletter on their phone.

Are you using these reasons to justify pruning your list?

"I want to reduce my subscriber count to save money on bulk email fees."
OK now, think about that. You've invested a lot in building your list and your email reputation. The cost of additional subscribers is a pittance in comparison - don't scrimp on this.

"I don't want to spam people who don't want my emails."
If you think that what you are sending out is spam, stop doing that right now!

Building an engaged contact list takes a lot of effort, don't sell yours short. Stop making assumptions. Instead, make it easy for your readers to unsubscribe and let them do the pruning for you!

Click to Tweet this Article

Popular posts from this blog

Your Goals Shape Your Content

Image
You may have several goals you want to achieve by way of your newsletter (substitute website, blog and/or social media as it applies to you). Probably you want to increase sales. Here are some other possible related goals: 'Touching' your customers, prospects and colleagues on a regular basis Building strong business relationships Developing your reputation and sphere of influence Sharing your valuable information, products, and services Being seen as an expert Growing your fans, followers and blog readership Keeping up with your competition These all may well be good reasons to have a newsletter. The ones that are most important for you will depend on what type of business you have, how long you’ve been in business, what your competitive situation is, and more. You should be able to pick 2-3 goals to specifically focus on - then match your content to those goals. (It's simple logic, but sometimes we forget.) For example, if building your reput...
Keep reading »

Remember Your Audience

Keeping blog content relevant to your target reader is a key factor in blog success but can easily get lost in our rush to get everything done. One way to slow down and remember your audience is to sit quietly at your keyboard for even a minute or two, just before you compose your post, to think about the topic you are addressing in terms of your target reader. Once you place yourself in your reader's chair, it becomes easier to write specifically to them. This short moment of meditation will absolutely increase your focus and build your blog success. Keeping your posts relevant, interesting and helpful will have your readers returning for more. Click to Tweet this Article
Keep reading »

Customer Service in a Box

Image
photo by Gertrud K. You know when you land on a website and, before you've had a chance to take a breath, a box pops up over top of the text you were just reading? “Can I help you?” How does that make you feel? Startled? Annoyed? A little creeped out? I’m a fan of pop-up boxes, but only when I’m the one that can push the button to make them pop up. I've used them lots to solve all kinds of online problems fast. When they pop-up unexpectedly, it makes me feel like someone’s been watching me. And it’s always too soon... before I've even formed my first question. Recently I was searching for a list cleaning application and didn't have time for a long learning curve. After trying a couple of other sites, I went to ListWiseHQ . I was impressed to find all my options and the applicable prices laid out clearly on the home page. I was thinking, “This might be the one.” Then Gladys popped up. Gladys was in one of those pop-up boxes. Not in front of ...
Keep reading »

Guest Post: 10 Ways to Figure out What to Write on Your Blog When You Don’t Know What to Write on Your Blog

Image
Frances Leary When I saw this blog post by Frances Leary, I immediately asked her if I could share it with you. Frances is owner of Wired Flare , specializing in SEO, Internet Marketing & Social Media for franchises and organizations in Canada, the U.S. and Europe. While she's blogging about blogging, all of these tips below work for newsletters as well... We've all been there. Complete brain freeze.  The only problem? You need, need, need to get this blog article out STAT. You've already pushed it to the last minute, and you’re down to the wire. It simply can’t wait.  So you’re in a predicament. What do you do?  Truth be told, we often find ourselves in this predicament, and when we’re in it, these are some of the things we do…hopefully they can be a starting place for you, too. Tell a success story – Think of moments big or small that have happened in your business recently that can be a celebration. Did a client give you a pat on the back? Can you gi...
Keep reading »

The Truth About Magic Bullets

Image
There are no 3-easy-steps to becoming a millionaire. If magic bullets and passive income really existed, we'd ALL be sitting around enjoying the view from our yachts. Cambridge Dictionary defines a 'magic bullet' as "a quick and simple solution to a difficult problem". None of the major dictionaries offer a definition for 'passive income'. These are marketing myths. They will cost you more money than you'll make. Or you will give up doing the work that is your expertise to spend your time doing marketing work. It's nice to dream but then get back to work. PS: There are no unicorns in real life either. Click to Tweet this Article
Keep reading »

Tweet to Promote your Newsletter and Blog

Image
Sure you're doing lots of writing, but is anyone reading it? Social media is a great way to promote your newsletter and blog to get more reading and more subscriptions. Particularly on Twitter, you could post a different call-to-action as often as daily. And with the new saved templates functionality in Hootsuite, you can create them once and then schedule regularly. I've created this Excel spreadsheet with some newsletter promotional tweets already composed. You will need to fill in the blanks and make them your own, but it's a starting point. With a little more tweaking, you can also use these tweets to promote your blog. Note : Keep in mind that Twitter now counts all links as 20 characters regardless of actual length. photo by TPorter2006 / Flickr
Keep reading »

Design Colour Trends for Spring 2018

Image
excerpt from Pantone's NY Fashion Week Spring 2018 We're just getting back to serious work after summer vacations and the design world is already thinking about spring. I like what I see but then I'm a sucker for bright colours. You'll find these used online next year, too , not just in clothing stores. Pantone says: The Spring 2018 palette encourages a sense of fun and playful release. With an air of complexity and distinctiveness, we find ourselves in a sanctuary of color that is ideal for some more unique and dramatic color mixing. Click here to see all 12 colours in the Spring 2018 Collection on Pantone's website. Click to Tweet this Article
Keep reading »

The Bottom Line About Newsletter Bottoms

Image
There seems to be some thinking that getting people to read to the bottom of a newsletter is a most desirous goal. And, if getting people to read to the bottom (read the whole newsletter) is so important, isn't putting the really good stuff at the bottom the best way to make that happen? The short answer is that it doesn't matter. Oh, the placement of content matters but whether someone reads to the bottom doesn't... at all. If you think it does, you are thinking about your newsletter strategy all wrong. It's all about your reader finding value in opening your newsletter. That value might be in the form of useful information or it might be interesting reading or both. And it definitely shouldn't be hidden away at the bottom. In fact, it should be immediately obvious. Having readers discover value in hearing from you regularly is the goal. It doesn't matter how much they read. Your readers aren't thinking, "I have to read through all this other stuff be...
Keep reading »

Watching, Learning and Stopping

Image
A client recently wrote in her newsletter about how reducing her social media presence over the past few months hasn't impacted her sales results. Here's what Natasha said: As the weeks and months fall away, it's glaringly obvious to me how I can let go of social media marketing, no matter how reluctant I feel about doing that. While social media serves its purpose for branding, researching, and relationship building, my business isn't suffering from a current lack of participation on certain platforms. Phew. Something OFF the list for a change. Since Natasha shared that, I've been paying attention to a lot of things I do and questioning whether they're benefitting my business. And so, I'm doing a little experimentation to see what happens. What can I stop doing that isn't contributing to my bottom line? How about you? Click to Tweet this Article
Keep reading »

A Networking Philosophy

Image
In conversation last week, I was surprised to hear for the third time in as many weeks, a similar reason for resistance to joining a networking organization: "I don't want to connect with people that are just looking to sell me something." It has me speaking up this week. Never did it occur to me, before I joined a network, that this would be a problem. And never, since I joined a network, has it been a problem. All of the small business owners I have encountered through organized networking seem to have the same goals, desires and philosophy as we do - find other small business owners and independent professionals to: connect and share Both experiences and lessons learned. Meeting new people only brings more lessons learned to the table. It is possible to learn from others mistakes. Use your network as an educational tool. support and collaborate Whether support comes in the form of sharing social media content, attending events or spending dollars - it is eq...
Keep reading »