Elements of eNewsletter Success [Infographic]


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Curate to Become a Trusted Resource

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Whatever your specific goals are, your content needs to get read to have any impact and be valuable . It must be useful and interesting to get read. It must get read many times ( consistency ) to be trusted. You want to be that trusted resource. I have a trusted resource for social media updates which is a great example of valuable curated content. Do any of us have time to keep up with all of the changes to the social media platforms? Yet we use them every day. I like to know about new functionality and new apps, but I don't have time to keep up. Getting a point form summary of all the changes in my inbox once a month is extremely valuable. It saves me time, I can dig deeper if I want, and I can use the information to make decisions about my social media strategy. Curating content is a great strategy for providing timely updates about things that change fast. ( Tweet This ) social media update section in newsletter Want to see this great example? Click here to view Twi...
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Stop Saying "Feel Free"

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The next time you start to type “Feel free to phone or email me” -- Stop. If you’re in business, shouldn't it be obvious that you want calls and emails? "Feel free..." is a little wishy-washy, like using the word “just” . Instead, use a more direct call to action . Assume that people will have questions, concerns or feedback. “Call or email with your questions and concerns.” “Questions? Call or email – I’ll be happy to answer them.” “Tell me what you think of this. By phone or email is fine, at your convenience.” Even better, be specific about the type of response you desire . “Call me Friday morning so I can answer your questions and we can discuss the next steps.” “Send me your questions by email so I can give you detailed answers.” Create your own unique version of this call to action , use it, make it a habit -- make it part of your brand. Not only does “feel free” send the wrong message, it’s overused. This is an opportunity for you to stand out. Cli...
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If you can’t do it all…

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I have to admit, I’ve been guilty of using social media to stay connected. Oh yes, I know there’s a whole relationship-building aspect that I’m missing out on big time. The value of social media tools really struck me this weekend as I checked in on my website stats. On Thursday evening I had updated the events listing on my website. Instead of simply posting this on my LinkedIn profile as usual, I decided to post it to a few of the LinkedIn Groups of which I’m a member. Look what happened to my website page views: So a few people visited my website -- what does that really mean? Well, here’s what else happened: 4 complete strangers subscribed to my newsletter A few thank-you’s were posted in the groups 3 complete strangers emailed thanking me and complimenting me on my website 5 new LinkedIn connections Increased views of my LinkedIn profile 3 new Twitter followers And I’m betting there will be at least one nice chat over coffee yet to f...
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Content to Wrap Up the Year

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photo by Neil Kronberg December and January are good months to publish articles that sum up the past year and preface the new one. If your newsletters (or blog posts) are informational, this can be a good strategy for several reasons: Website traffic is increased by directing your readers to past newsletter issues or blog posts. Readers are reminded of what they’ve learned which strengthens the learning process. It also reminds them of the value you’ve provided. You are reminded of what you’ve already covered. A review of your past articles will always prompt more ideas for future articles - I guarantee it! It also gives you the chance to critique your work. You’re more objective after time has passed. You can use it as an opportunity to update recommendations or opinions based on new learning or changes to your strategy. You get a sense of accomplishment! Here are 5 ideas for ending the year: Top 5, Top 10, Best of... your own 'stuff': You can be the jury or r...
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Branding 101 Workbook

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When I start to work with new clients, it's imperative that I understand their brand. I can't do a good job for them if I don't understand what they do, who they do it for, and why it's so important. With some clients I'm even helping to define their brand. Click here to download a workbook that will give structure to your brand (.pdf). Once you have this completed, it will be a valuable document to share with consultants and others who help with your marketing. I also suggest revisiting it at least annually to capture changes as your business evolves.
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How to Be Lucky

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Years ago I read a magazine article that was an interview with a well-known Canadian male (although I can't remember who). What I do remember was the message, which went something like this... The subject of the interview was being referred to as extremely lucky. He adamantly claimed that he wasn't lucky - he was prepared. He was prepared to take advantage of opportunities that arose. Not only that, he was also constantly vigilant, so he wouldn't miss those opportunities. I'm pretty sure that was the same year I started my business. The message has stuck with me. For me, being prepared is about getting all my ‘ducks in a row’ when it comes to capacity and commitments. Being vigilant means networking and being social. Those things set me up for success. When those golden opportunities come along, I want to be found alert and prepared to take them on. In other words, I'm ready to get lucky... in business, that is. photo by Roadsidepictures / Flickr ...
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Permission Marketing for Membership Lists

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photo by HowardLake Any of the reputable bulk email service providers (ESPs) will expect you to have received permission to email your subscribers. In many cases, this requirement can be satisfied by having a public sign-up form . Of course, this isn't an option for organizations sending private messages to a membership list. Just because someone has agreed to become a member, paying or free, doesn't mean you have permission to email them - unless you have asked for it during the membership process . Granted, this may seem like overkill. Generally, when someone becomes a member, they'll expect to receive some email communication. But the problem likely won't arise from your members. It'll come when you (wisely) decide to use a bulk ESP to communicate with them. That is when it will be important to be able to demonstrate that you have permission. While you might be asked to provide proof of permission for all subscribers, being able to show a process that ...
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Does Your Writing Pass the $1-A-Word Test?

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Guest post by Neil Everton , Podium Media & Communications Coaching If you are looking for a quick and certain way of giving your words more impact, look no further than your purse or wallet. Take a look at the last thing you wrote. It doesn't matter if it's a letter, email, report, newsletter, web content or promo script. Look at it with a critical eye, and with this question in mind: "Am I prepared to pay $1 for every word I've written?" Go through the script slowly. Strike out every word that isn't working hard to convey meaning. Make sure you use the active voice. 'The man opened the door' is active. 'The door was opened by the man' is passive (and two words longer than the active version). A $2 saving in one short sentence. Look for any of those phrases that slip into our writing unbidden. 'It's my considered opinion' is $3 more expensive than 'I think'. 'At this moment in time' is a long-wind...
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The Undiscovered Gold Mine in Your Own Backyard

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There’s a reason that finding new clients is described as prospecting , and researching our contacts is called mining . It really can be long hours of hard work for little immediate return. In 1849, when Dr. Matthew Fleming Stephenson proclaimed, “There’s gold in them thar hills,” he wasn’t telling his friends to rush off to California. He was suggesting they stay and mine in their own neighbourhood. That’s a lesson for small business owners, too. Greener pastures aren’t always greener. Have you fully mined the possibilities within your current circle of contacts? Before you do any prospecting, you need a mine. It might be a spreadsheet, a CRM (Customer Relationship Management) tool, a bulk email account, or some other ‘place’ where all your contacts (clients, vendors, colleagues, potential clients, referrers, press, and so on) are gathered together. If you don’t have that yet, start now – make it the next priority of your small business marketing strategy. Your contact lis...
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How Giving Options Reduces Unsubscribes

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After sending out clients' newsletters, I'm often asked by them why someone would have unsubscribed. The worry seems to be that something in that particular issue made them disconnect. This is rarely the case. I can't tell you all the reasons people unsubscribe but I can tell you that it is always about them. Lives change, interests change, jobs change, priorities change, time changes... all of these things can result in unsubscribes.  You should never take unsubscribes personally. You can typically expect list attrition - the natural pattern of unsubscribes you can consider normal - to be 25-30% per year. That industry-wide benchmark is not as useful as the one your own list will give you over time. You will see what your typical unsubscribe rate is. As long as you are growing your list faster than that rate, you shouldn't spend too much time worrying about unsubscribes. On the other hand, if you are experiencing a sudden spike in unsubscribes, you will want t...
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