You don't want Subscribers



What you want is fans. Let's dispel a newsletter myth. The myth is that you want to keep as many subscribers as you can. That's simply not true. You pay for subscribers. If someone is not reading or forwarding your newsletter, why do you want to send it to them? And you don't really want to annoy people.

Have a simple escape route:
  1. Make it easy to unsubscribe.
  2. Tell people it's easy to unsubscribe.
  3. Tell them how to do it.
It's not personal! Just because someone unsubscribes from your newsletter, it doesn't mean they have unsubscribed from you. And, if people know it's easy to unsubscribe, maybe they'll stick around a little longer... ?

Comments

  1. AnonymousNovember 25, 2011 at 3:10 PM

    Very true Linda. Newsletter and emails are always under the scrutiny of the receiver's mood. Your best combat to this is to provide ridiculous value with every message!

    ReplyDelete

Post a Comment

Popular posts from this blog

Consistent and Repetitive

Image
Keeping a consistent schedule is something we coach our newsletter clients about. Over time, consistency will show up as loyalty - from both sides of the equation. You are demonstrating your loyalty to your readers by creating and meeting expectations. Your readers become more loyal when you do that. Being repetitive is also important. Sales gurus say it takes 7 tries to get someone’s attention . Of course, I don’t mean that you should do the same thing 7 times. Be creative and try 7 different approaches. Over time, repetition will show up as diligence and tenacity . The key words to note are 'over time' because neither of these strategies is instant. photo by an untrained eye Click to Tweet this Article
Keep reading »

Prevent Scope Creep

Image
All big projects have the potential for scope creep - uncontrolled changes in project scope. It results in missed deadlines, budget overruns and altered deliverables. We entrepreneurs can be guilty of this when it comes to operating our businesses. It’s easy to get distracted by new opportunities and ideas. It’s sort of what small business is all about: being flexible enough to jump on opportunities. I’ve been guilty of doing this myself. It can be fun and challenging but sometimes not very productive. I’ve created 30 or so workshops that I have no desire to sell. My branding and website have undergone many renditions. Was I being productive during those hundreds of hours? It felt like it. I was busy but, oops, I wasn’t making any money. In January 2010 I set my theme for that year to be ‘FOCUS’. It stayed my theme for 2011 and I’m finally seeing the results of my intentions. (In fact, I’m satisfied enough to pick a new theme for 2012.) I did it by creating simple rules for
Keep reading »

Consider Point of View for All Your Writing

Image
I've done it. You've done it. And they've done it. I'm talking about mixing up points of view when writing. And also using the right point of view for the right purposes. Grammarly has a quick little article explaining  First, Second, and Third Person in case you don't remember from school. Here are some things to consider from a content marketing perspective: Articles, blog posts: Mixing up I-we-you-they-me all in one article might cause confusion. There may be reasons for including all of these words in one article but it's worth re-reading to check. Using both second and third person is something I see often and probably accounts for most of the editing I do. If you are writing to/for your reader, consider using the second person. If you are writing about your own experiences, of course, you have to use the first person. Website: If your business IS you, I recommend writing in the first person (about yourself) and the second person (for features
Keep reading »

Do what Feels Right to You

Image
photo by tempophage I had what I thought were a couple of smashing ideas for the newsletter design for a new client. She politely declined. Of course, I asked, "Why?" (I must have been a real challenge at age 4.) The discussion that ensued was insightful and interesting and helped me to understand my client's brand, image and personality so much better. Sometimes 'bad' ideas lead to great things. The lesson here? When someone you're working with throws out an idea that they're obviously excited about, don't jump on the bandwagon if it doesn't feel right. Stand up for what's authentic to you , right there, on the spot. Also, embrace the opportunity to explain your position so that everyone can get on the same page. That is how relationships are built.   Click to Tweet this Article
Keep reading »

That was a Great Conversation But...

Image
Imagine you've just gotten off the phone from a lively conversation with a prospect that lasted an hour. Your purpose in having the call was to build a new business relationship or build on an established one. You both discovered you have much in common and had lots to talk about. What was expected to be a half-hour call became a delightful chat that extended to an hour. You hang up feeling really good about the personal connection you made and pat yourself on the back. Then reality strikes. You check your calendar and realize you're now behind schedule. Your other planned work for the day has been compromised and you'll have to work a longer day or bump something to tomorrow. "That's OK," you think, "It was time well spent." But wait, it's not about you. The person you were speaking with undoubtedly feels the same way. Even though they enjoyed the conversation, now they are also struggling to fulfill their commitments and maintain their work sch
Keep reading »

Your Brand is more than Your Logo

Image
I’m a visual person yet I find it hard to describe our own branding concisely: lots of white space, clean, bright spots of colour, fun but professional. If you came to me and said that, how would I design a newsletter (or website or blog) for you? Being able to describe your visual branding is important when you’re working with professionals such as designers and other consultants. How can they help you best if they don’t ‘get’ your brand? How do you describe your own visual branding? Write it out right now and be concise. Use lots of descriptive words - make up words if you have to. Can you get what’s in your head onto paper? Looking at examples is very helpful. Look at others’ websites and newsletters. Identify what you like and don’t like and put it into words on paper. Do you like curves or straight lines? Bold or subtle? Professional or whimsical? White space or lots of colour? Simple or busy? Keep going... don't stop here. It’s not easy to do bu
Keep reading »

No One is Immune from Mistakes

Image
Mistakes will happen. I've seen obvious mistakes in emails sent out by marketing agencies and email service providers when promoting their own products. I've even made a few myself - but I won’t point them out. A recent article on the Vocus blog inspired me to weigh in on the issue because, of course, I don’t completely agree with all of their advice. There is a point of no return. Once we hit send, we’re stuck living with the mistakes in our newsletters. Likely you won’t even notice the mistake until someone points it out or asks a question. Sometimes they’re just small errors, like typos, a missing word or the wrong preposition. Other times they can be disastrous: a big promotion to hype a new product and, oops, the link goes to the wrong product or an error page an event invitation that asks you to register but the link takes you to an event that’s already gone by the wrong phone number, especially when phoning you is your primary call to action the wrong addres
Keep reading »

Perceptions of Value

Image
photo by Marcus Jeffrey Someone recently asked me if a newsletter is still a good marketing tool for small business. After all, we’re inundated with newsletters and stuff that people call newsletters. The person who asked me this has been actively unsubscribing from newsletters to reduce her inbox noise. I asked if she’ll stay subscribed to some newsletters and, of course, the answer was yes. What’s so good about those particular newsletters that you and I stay subscribed to, even when we’re purging? The answer is simple: we are getting some perceived value . It’s likely to be interesting, useful or timely information in some form or other. I used the word ‘perceived’ above because what is valuable to one is not valuable to everyone . It’s your target market’s perceptions that you need to be concerned about - not your best friend’s, not your mother’s, not even your own. A successful newsletter is about what your readers want, not what you want to give them. While the simple
Keep reading »

Content Ideas for Consultants - Getting Started (Part 1)

Image
Just this week I heard it again: “If I start a newsletter, what would I put in it?” While I can think of lots of content ideas for just about any business owner I meet, it’s not so easy for everyone. In fact, it wasn’t always easy for me either. It gets easier, and you get better, with practice. For consultants, there’s an added bonus to spending time creating marketing content and that's learning . Benjamin Franklin said, “There is no better way to learn than to teach.” Sharing valuable content is teaching and, when you’re creating content for your blog or newsletter, you’ll also be doing research, checking assumptions, and developing opinions . If you’re a new business owner, or new to developing content, finding a place to start might feel like picking a needle out of a haystack. In this series of posts, I'll explain how to get started and accomplish other goals, too. Build Your Confidence Since confidence comes from writing about what you know , start with crea
Keep reading »

How to Find the RIGHT Image

Image
A friend asked me to help her out by finding images of people talking on the phone to be used to market a new service. I like crestock.com for images (because they’re reasonably priced and easy to buy from) so I logged in and started searching for ‘manager on phone’. Great – 3030 images in the search results. I started scrolling through and saving images to a collection for later review. Good images, but none of them were really ‘speaking’ to me. Then I came across this one . It spoke to me – it stopped me and made me laugh. It reminded me of similar circumstances that I’d been in. Who hasn't goofed around at work now and then? The headline I imagined was: “Are your sales people avoiding the phone?” If I had known the headline first, I could have zeroed in on images that resonated it, rather than wading through hundreds of bland images of people talking on the phone. If you’re going to search for images , develop a few headlines first. When you have more than a broad sub
Keep reading »