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There are so many things to consider and details to look after when it comes to email marketing that the big picture can easily be lost. Here is what small business owners like us always need to keep in mind: #1. You want your subscribers to be from your target market , or have influence with your target market. #2. To get and keep those subscribers, your content - whether it's articles or advertisements - needs to be interesting or useful to your target market. Let me repeat that: your content is for your target market. Which means it's not about you - and doesn't even have to be about what you do . If you are starting out, before you think about what you want to include, first think about what your subscribers would want. If you can find an answer to this question, you've got it made: What can you give your target market that they can't get anywhere else? Click to Tweet this Article
"Plans are nothing; planning is everything." - Dwight D. Eisenhower Planning is a noble task, full of focus and good intention. It's always been one of my favourite things to do. Now I hear about the newest trend: the 'anti business plan' entrepreneur. Here's a not-so-secret secret: most business owners don't have business plans. And I'm pretty sure that's not a new-fangled idea. Most of us spend a lot of time planning... in the car crossing the bridge, in the Starbucks drive-thru, walking the dog. We don't always write our plans down but we do plan. Planning is a most worthy task because it helps us understand options and make better decisions. No one will ever convince me there's no value in planning, even if the plans are eventually broken . originally published in PM News & Views on November 1, 2016 photo by carfreedc / Flickr Click to Tweet this Article
I read this recent article quickly at first. Then I blinked and reread it. Sure enough, there it was... advice to add cute animal pictures to your newsletter. If you’re a vet or an animal groomer, this is definitely your strategy. The rest of us should stay far away from them, at least in our business-to-business newsletters. (And blogs, unless you're illustrating a point and have an excuse. I wonder how they got him in that mailbox anyway!) That article was all about how important it is to make your newsletter fun . Here are the other 3 tips: Surprises Jokes Puzzles and games Surprises are good, if they’re genuine. Made up surprises are just plain hokey and un-credible. Jokes? Unless you are a comedian, jokes can be a little tricky (especially dry humour) and socially risky. Anyway, do you really want to be remembered for your jokes? There may be legitimate uses for puzzles and games, depending on your business. Use them only if they really add value, never t...
There seems to be some thinking that getting people to read to the bottom of a newsletter is a most desirous goal. And, if getting people to read to the bottom (read the whole newsletter) is so important, isn't putting the really good stuff at the bottom the best way to make that happen? The short answer is that it doesn't matter. Oh, the placement of content matters but whether someone reads to the bottom doesn't... at all. If you think it does, you are thinking about your newsletter strategy all wrong. It's all about your reader finding value in opening your newsletter. That value might be in the form of useful information or it might be interesting reading or both. And it definitely shouldn't be hidden away at the bottom. In fact, it should be immediately obvious. Having readers discover value in hearing from you regularly is the goal. It doesn't matter how much they read. Your readers aren't thinking, "I have to read through all this other stuff be...
Do you, like me, cringe if someone points out something about your marketing they don't like? Recent chats with other marketers have me realizing... I don't get enough complaints. How are complaints useful? Disqualifying prospects: If complaints are from people who aren't in your target market, you might be doing something right, rather than wrong. Don't water down your message to try to appeal to everyone or it will resonate with no one. Differentiation: Thinking about "the opposite of" or what something is NOT is extremely helpful in developing your marketing messages. Recently, when receiving feedback from friends about a landing page I have under development, the "negative" comments specifically led me to think about what my new program is not. And listing what my program is not has helped me to focus in on why it's different. Feedback: Complaints are just one form of feedback - and like all feedback, should be evaluated for the...
photo by barriebarrie All of our new clients get a little lecture about responding to emails they receive after their newsletter goes out. Aside from triggering business transactions, responses might vary from requests to reconnect over coffee to lengthy catch-up messages. You don’t want to let these sit in your inbox – make that coffee date, take advantage of the opportunity to connect . Then there are the short messages, like “Thanks!” or “Great issue!” Don’t just pat yourself on the back and delete them. Make sure you respond to these too. At the minimum, reply and say something like “Thanks, I’m glad you enjoyed it.” You might also take advantage of this opportunity to ask what in particular the reader liked, or some other useful feedback. If the reader expressed an interest in something specific, you might provide links to more resources. Publishing a regular newsletter can definitely be a relationship-building tool but you have to work to make it that way. OK, yes, I ...
If there's any time of year to get more personal with your content, it's during the summer. The rules are relaxed and people have more time to read deeper. Here are a few ideas you can try: Create a roundup of summer reading appropriate for your fans. This could be books or articles you've read, or even favourite videos, such as TED Talks . Create your own summer "want to read" list and share it. Share your favourite BBQ recipe. (Yes, even if you're a business consultant.) Update your business bucket list and share. Share "what I'm doing", "where to find me" updates – and why those things are relevant to your readers. If you're busy learning over the summer, write a "What I Learned" article . Compare or contrast one of your favourite summer activities with some aspect of your business. ( example ) Experiment with the "Mom test" and share your results. Start a new business habit and share your prog...
Once a contact unsubscribes , you don't have (express or implied) permission to email them again... unless they opt back in themselves or initiate a business transaction with you. While all of CASL may not be easy to understand, this is pretty straightforward. The example shown here is a no-no. Depending on the audience, the reaction may be less severe, but I can't imagine sending an email to everyone who has unsubscribed from my own newsletter over the years inviting them to come back. While you might not object, and some might resubscribe, I'd be asking to be flagged as spam - and rightfully so. While it's partly about respecting my fellow business owners, it's also about protecting my own reputation. Like any other parts of your business, when you get a bright email marketing idea, think it through (and even research) before jumping on the bus. Click to Tweet this Article
Looking for a unique and easy content idea for your blog or newsletter? It will even improve your networking at the next event you attend. Think of a survey question where the answers of many people will give you market insight . Make sure: The results will be useful to you in understanding your market. The results will be interesting to your readers, and perhaps be useful to them, as well. The question is simple and can be articulated easily in a networking setting. The possible answers are easy to record so you can tally them up later. Here are some examples: I might ask, "How often do you send out a regular email newsletter?" My article might be something like: 45% of Small Business Owners Surveyed Don't Send Out Newsletters , with the results of the research (and how it was gathered) within. A health coach might ask, "How many times during a week do you skip breakfast?" His article might be something like: Skipping Breakfast is Rampant Among ...
A wrap-up article is a logical and unique grouping of pieces of content where the grouping provides value to the reader beyond the individual pieces on their own. You might think of it like a themed gift basket. There are several reasons we need to be creating these wrap-up articles. They... serve as a great resource - valuable information grouped together use commonly searched keywords and phrases (good SEO) encourage deeper reading are often faster to create provide a process to repurpose past content remind us of what we've written and provide inspiration to write more Wrap-up articles serve us better than just about any other content we might create. Of course, we have to be creating content on a regular basis to be able to wrap it up. There are lots of different ways to group pieces of content : by topic - e.g. content idea generation, writing tips by use - e.g. how-to, conceptual, tips by thing - e.g. infographics, videos by user - e.g. for begi...
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