Sudden Appearances and Why They May Not Work


Have you noticed a sudden flurry of emails recently? Here are a few examples I've received:

The nail technician who I haven't heard from since before the pandemic suddenly shows up telling me she's open for appointments. But not a word earlier about the interruption of service.

The leadership consultant who I also haven't heard from since before the pandemic shows up with a newsy, here's-what's-been-happening-in-my-world email that didn't even ask how I'm doing. This was followed by an email every two days to promote her new program.

And then, there are those people who have been collecting email addresses via online forms for years but have never sent a newsletter... until now. I've been hearing from people I'd long forgotten about.

It's not suddenly a good idea to be sending newsletters! It's been a good idea for a long time.

Respect your subscribers. Realize they are real people. Have an ongoing relationship with them. Give them something of value and you will get their loyalty in return.

Click to Tweet this Article

Comments

Post a Comment

Popular posts from this blog

Your Marketing Images Represent Your Business

Image
If you were holding a dinner where each plate sold for $150, would you buy the invitations at the dollar store? No? So don't promote anything important for your business with a free overused 5-year-old Pixabay image. There are options - lots of options - rather than intimating your business is a bargain brand. If you don't spend a bunch of time searching Pixabay or other free sites, you may not know what's been overused and common - here's an app for that . And you can also check the upload date, although that doesn't mean the photo was taken then. If you're going to use free photos, pick more recent releases. Unique and eye-catching is your goal. But you don't want to pay $20 for a stock photo for each new blog post or newsletter article. What are other wallet-friendly options? #1. Snap your own photos. This ensures uniqueness and the price is the best you'll get. Of course, the eye-catching part will be up to you. #2. Engage a friend or ...
Keep reading »

Permission Marketing for Membership Lists

Image
photo by HowardLake Any of the reputable bulk email service providers (ESPs) will expect you to have received permission to email your subscribers. In many cases, this requirement can be satisfied by having a public sign-up form . Of course, this isn't an option for organizations sending private messages to a membership list. Just because someone has agreed to become a member, paying or free, doesn't mean you have permission to email them - unless you have asked for it during the membership process . Granted, this may seem like overkill. Generally, when someone becomes a member, they'll expect to receive some email communication. But the problem likely won't arise from your members. It'll come when you (wisely) decide to use a bulk ESP to communicate with them. That is when it will be important to be able to demonstrate that you have permission. While you might be asked to provide proof of permission for all subscribers, being able to show a process that ...
Keep reading »

How to Be Lucky

Image
Years ago I read a magazine article that was an interview with a well-known Canadian male (although I can't remember who). What I do remember was the message, which went something like this... The subject of the interview was being referred to as extremely lucky. He adamantly claimed that he wasn't lucky - he was prepared. He was prepared to take advantage of opportunities that arose. Not only that, he was also constantly vigilant, so he wouldn't miss those opportunities. I'm pretty sure that was the same year I started my business. The message has stuck with me. For me, being prepared is about getting all my ‘ducks in a row’ when it comes to capacity and commitments. Being vigilant means networking and being social. Those things set me up for success. When those golden opportunities come along, I want to be found alert and prepared to take them on. In other words, I'm ready to get lucky... in business, that is. photo by Roadsidepictures / Flickr ...
Keep reading »

The Undiscovered Gold Mine in Your Own Backyard

Image
There’s a reason that finding new clients is described as prospecting , and researching our contacts is called mining . It really can be long hours of hard work for little immediate return. In 1849, when Dr. Matthew Fleming Stephenson proclaimed, “There’s gold in them thar hills,” he wasn’t telling his friends to rush off to California. He was suggesting they stay and mine in their own neighbourhood. That’s a lesson for small business owners, too. Greener pastures aren’t always greener. Have you fully mined the possibilities within your current circle of contacts? Before you do any prospecting, you need a mine. It might be a spreadsheet, a CRM (Customer Relationship Management) tool, a bulk email account, or some other ‘place’ where all your contacts (clients, vendors, colleagues, potential clients, referrers, press, and so on) are gathered together. If you don’t have that yet, start now – make it the next priority of your small business marketing strategy. Your contact lis...
Keep reading »

Lost in the Forest and Finding the Trees

Image
"Which is better?" I asked. "'I need to capitalize on the time I've invested in writing.' or 'I need to leverage the time I've invested in writing.'" Danielle said, "'I need people to read my stuff.'" Two lessons here, one obvious and one not so obvious. 1. Using plain language and simple words is critical - and often surprisingly difficult. But, when you use simple words in your marketing, you reduce the risk of something being misinterpreted. ( Tweet This! ) 2. Brainstorming by phone has a big advantage. I was looking at the sentences, hung up on the visual impact of the decision. How would the words look? Would they fit where I needed them to? When I read those two carefully crafted options out loud to Danielle on the phone, she immediately simplified the whole concept. Isn't brainstorming wonderful?! photo by michael pollak / Flickr Click to Tweet this Article
Keep reading »

Curate to Become a Trusted Resource

Image
Whatever your specific goals are, your content needs to get read to have any impact and be valuable . It must be useful and interesting to get read. It must get read many times ( consistency ) to be trusted. You want to be that trusted resource. I have a trusted resource for social media updates which is a great example of valuable curated content. Do any of us have time to keep up with all of the changes to the social media platforms? Yet we use them every day. I like to know about new functionality and new apps, but I don't have time to keep up. Getting a point form summary of all the changes in my inbox once a month is extremely valuable. It saves me time, I can dig deeper if I want, and I can use the information to make decisions about my social media strategy. Curating content is a great strategy for providing timely updates about things that change fast. ( Tweet This ) social media update section in newsletter Want to see this great example? Click here to view Twi...
Keep reading »

Are You a Poet and Didn't Know It?

Image
Work is especially fun at this time of year because I'm busy putting together holiday ecards for clients. After a few, though, the messages of joy and peace start to become a tad lacklustre. And then Lea Brovedani sent me the message to go into her ecard. It wasn't till I started formatting it that I recognized it as a poem. Then I giggled because I realized Lea had written it. You see, Lea is all about teaching others to be more trusting and trustworthy. Here's the first verse (she said I could share with you): It's time for carols and some snow, Time for being on the go. Take a moment, and don't be fussed, To show thanks to those you love and trust. When I congratulated Lea on her winning message, she gave me this tip: "I went on a website for Christmas messages, found one I liked, and adapted it so it was my message on trust." "Hmm, I have to try that," I thought and started Googling. I have to say Lea's message about trust is m...
Keep reading »

Content to Wrap Up the Year

Image
photo by Neil Kronberg December and January are good months to publish articles that sum up the past year and preface the new one. If your newsletters (or blog posts) are informational, this can be a good strategy for several reasons: Website traffic is increased by directing your readers to past newsletter issues or blog posts. Readers are reminded of what they’ve learned which strengthens the learning process. It also reminds them of the value you’ve provided. You are reminded of what you’ve already covered. A review of your past articles will always prompt more ideas for future articles - I guarantee it! It also gives you the chance to critique your work. You’re more objective after time has passed. You can use it as an opportunity to update recommendations or opinions based on new learning or changes to your strategy. You get a sense of accomplishment! Here are 5 ideas for ending the year: Top 5, Top 10, Best of... your own 'stuff': You can be the jury or r...
Keep reading »

Good, Fast, Cheap

Image
On the inside of one of our garage doors, in black permanent marker, the previous owner - a mechanic and race car driver - wrote: good fast cheap pick 2! I know Mike was talking about cars but this trifecta has implications for other (small business type) things, like marketing, product development, project management, and problem solving. Let's say you can get a good website built fast; you shouldn't expect it to be cheap. If it's fast and cheap, don't expect quality, and so on. If you think you're getting all three, beware! Economics - and people - don't work like that. Click to Tweet this Article
Keep reading »

Summer Marketing Sets You up for Success in the Fall

Image
You might think blog (and newsletter) readership drops over the summer when many people head on vacation. And you would be wrong. Some people have more time to read during the summer months. In fact, they will read more deeply, taking the time to click links and follow a topic or call to action. Before you start tossing rotten fruit my way... I not suggesting you skip vacation in favour of marketing. Your summer holiday may be as important to your body's health as your marketing is to your business health. In the same way you'll figure out how to take some vacation days this summer, you can also figure out a way to keep your marketing alive and kicking. Make a content plan in advance. I'm not the best person to dish out this advice as I do most of my content creation on the fly as inspiration strikes me. But summer has even me doing some necessary planning. At the least, jot down a list of possible topics to use over the summer. (Do it now; I'll wait for you....
Keep reading »