The thing I remember most about getting email functionality at work (in 1990, I think) was that I could get rid of those 3-part memos. Some of you will remember them – usually they had ‘Memorandum’ across the top, and places to write your recipient’s name/department, your message, and their reply. They were 3 sheets with carbon paper in between - so you could keep a copy for follow-up and the recipient could write a note to return to you, keeping a copy for themselves. They even folded a certain way for interoffice mail. Yes, they were handwritten! I used the phone a lot more back then. When I wrote those 3-part memos, it was generally for two reasons: to communicate detailed info, and/or to have a record of decisions. When I think of the number of emails I get daily now, and visualize them as a stack of 3-part memos... well, it would be a big stack! Now we use email for a long list of other reasons, far beyond those two listed above. It has opened doors and provided oppo...
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