A Reason to Reconnect


Your newsletter has just gone out and your inbox is filling up with out-of-office auto-responder messages. Are you deleting them unopened? They might be worth a closer look.

Other than vacation notices, you might also find that some of your contacts have changed their email addresses due to new jobs or other reasons. You’ll want to search them in your list and replace their email address. (If you delete them and add them as a new contact, you’ll lose the electronic trail of your contact history.)

The Phone Lady told me a nice story about reconnecting with someone as a result of following up on a change notice. The lesson is that you can use this as an opportunity to reach out and touch someone that you haven’t talked to in a while.

photo by rich115 / Flickr

Click to Tweet this Article

Comments

Post a Comment

Popular posts from this blog

This Useful Process Helps You Teach with Your Writing

Image
If you do any amount of training or facilitating work with customers, you may already be familiar with adult learning models. Teachers use them to prepare insightful learning experiences. The one I'm familiar with is Kolb's Experiential Learning Cycle but there are others equally useful: Learning can start at any stage in the cycle: Concrete experience - encounter a new experience or reinterpret an existing experience Reflective observation - reflect on an experience from a personal perspective Abstract conceptualization - form new ideas (or revise existing ideas) based on reflection Active experimentation - apply new ideas to surroundings, test for changes in the next experience The next time you sit down to write an article intended to teach, consider following this process. Pick the most obvious stage at which to start for the topic you have in mind. Work your way through the cycle, perhaps having a paragraph or two for each stage. Your writing will fl...
Keep reading »

Why and How to Do a Wrap-up Article

Image
A wrap-up article is a logical and unique grouping of pieces of content where the grouping provides value to the reader beyond the individual pieces on their own. You might think of it like a themed gift basket. There are several reasons we need to be creating these wrap-up articles. They... serve as a great resource - valuable information grouped together use commonly searched keywords and phrases (good SEO) encourage deeper reading are often faster to create provide a process to repurpose past content remind us of what we've written and provide inspiration to write more Wrap-up articles serve us better than just about any other content we might create. Of course, we have to be creating content on a  regular basis  to be able to wrap it up. There are lots of different ways to group pieces of content : by topic - e.g. content idea generation, writing tips by use - e.g. how-to, conceptual, tips by thing - e.g. infographics, videos by user - e.g. for begi...
Keep reading »

This is Why People Who Subscribe Don't Get Your Stuff

Image
You work hard to attract new subscribers who find value in what you're offering. Someone makes a decision to sign up to your mailing list expecting to receive that great value and... they don't hear a thing from you. I'm not talking about businesses who have sign up forms yet never send a thing - that's a different blog post (and hopefully that's not you). Delivering your precious content to your fans has always been a challenge - what with spam filters, corporate gateways, and then trying to stand out in the inbox. What you may not have realized is that Google has become society's censor, whether you use it yourself or not. Google decides what gmail users see in their inbox , and what gets (sometimes arbitrarily) moved to the promotions folder - out of sight, out of mind. Even if you want to receive newsletters from your clients, or get this week's sales at the mall, Google may decide you don't. This is interfering with: satisfying your subsc...
Keep reading »

REAL Twitter Users Don't Schedule Tweets

Image
PHOOEY on that, I say! I’m tired of hearing that to use Twitter ‘properly’ you have to be there to have conversations. Apparently some people have no problem being there 16 hours a day. Those are the Twitter divas… the ones who look down their noses at the rest of us who can only spare a half hour a day from our busy schedules to have these deep conversations. They’re also the people who have found a way to make money by being on Twitter. Or they’re unemployed and have nothing better to do with their time? Anyone with a REAL job surely can’t spare all that time. These Twitter divas assume that the rest of us are there for the same reasons they are. And if we’re not, maybe we’re supposed to be somewhere else? See, not everyone I want to connect with is on Twitter during that specific half hour I can spend there every day. Even if I spend 2 half hours, I’m still not going to reach very many people. Let’s get real. How many people can you have deep conversations with in a half hour ...
Keep reading »

How to Build an Audience (Almost) Instantly

Image
Don't you love it when you try something new and it turns out super successful? How about something like getting 41 new subscribers in an hour? Yes, that is possible for small businesses - I watched it happen this morning. East Coast Scares , aka Carnival of Terror, is ramping up for Halloween 2018. This team has been hosting haunted houses in the Halifax area since 1994 and has a loyal fanbase. It makes sense that most of their fans are using Facebook - their Facebook page has almost 2000 likes! But for 24 years they've never had a way to communicate directly with their fans, to give them info about their schedule, location changes, and even ask for volunteers. Until now. Now Carnival of Terror can send messages directly to subscribed fans via Facebook Messenger. No MailChimp or iContact, no complicated subscription forms - just a simple chatbot. When they're ready to start scaring people in October, their fans will know when and where to find them. (And they...
Keep reading »

Is Planning Becoming Passé?

Image
"Plans are nothing; planning is everything." - Dwight D. Eisenhower Planning is a noble task, full of focus and good intention. It's always been one of my favourite things to do. Now I hear about the newest trend: the 'anti business plan' entrepreneur. Here's a not-so-secret secret: most business owners don't have business plans. And I'm pretty sure that's not a new-fangled idea. Most of us spend a lot of time planning... in the car crossing the bridge, in the Starbucks drive-thru, walking the dog. We don't always write our plans down but we do plan. Planning is a most worthy task because it helps us understand options and make better decisions. No one will ever convince me there's no value in planning, even if the plans are eventually broken . originally published in PM News & Views on November 1, 2016 photo by carfreedc / Flickr Click to Tweet this Article
Keep reading »

9 Ways to Personalize Your Newsletter

Image
We tell our new clients that the newsletters we design for them will be completely unique. Part of being unique is making a personal connection with your reader. Here’s our best advice about how to make your newsletter more personal and distinct. 1. Write a personal introductory note . Share news and give teasers for the content to follow. Inject your personality. Your writing may be more informal here. 2. Insert your signature as a graphic. Sign a blank piece of white paper and scan it - first name only. Use a pen or marker that matches your branding. 3. Use a good photo of yourself. You want this photo to look like you now , not 5 years ago. Dress as you would when you meet contacts in person. Incorporate your brand colours into your clothing if possible. Keep in mind that the direction you are facing in your photo will determine where it goes in your newsletter, you don’t want to be facing off screen. 4. Use your own photos. Instead of common, often overused, internet ph...
Keep reading »

Why is List Building so Important for Small Businesses?

Image
Your contact list should be the most valuable asset your small business has, like a privately owned gold mine . Once you have added someone to your contact list, you can create more chances to get them as a client or fan, sell them a product or service, and get a referral or testimonial. The possibilities open up. How many times have you stifled a good idea because you didn't have an interested audience waiting to hear from you? photo by Merlijn Hoek / Flickr Click to Tweet this Article
Keep reading »

A Call-to-action Formula for Your Free Download

Image
You've got your first lead magnet all ready to go and you've got a great landing page for it. You're anticipating a rush of new visitors to download your giveaway and discover how valuable your small business might be to them. If sending a series of promotional emails is the next step in your plan, did you tell subscribers to expect that? Near your sign-up form, you have to tell people what they're opting in to - the general content of the emails and the frequency - to be compliant with CASL (and other regulations). No one opts in to receive a series of promotional emails.  So how can you legitimately build your list and then get people's attention? Your best option is to opt new subscribers into regular, valuable content. Build the relationship over time and then send promotional emails based on the subscriber's interest and interaction with your content. Give subscribers opportunities to express their interest with call-to-action buttons and links. T...
Keep reading »

Search for the Best Blog

Although I've set up the odd blog for other people, I've never really considered having one myself... until 2 days ago.  My friend, Danielle, convinced me to contribute to a 'photo a day' blog.  In 2 days, we've explored WordPress, Tumblr and Blogger, but ended up liking Blogger the best.  It was the easiest to set up and navigate.  Of course, I'm happy as long as I can manipulate the colours and fonts!  So, after the learning curve was done, I decided that Daley Progress deserved a blog... and here you are.  Check back or subscribe because I'll be posting technology tips and other ideas for busy people. Click to Tweet this Article
Keep reading »