Do what Feels Right to You

photo by tempophage

I had what I thought were a couple of smashing ideas for the newsletter design for a new client. She politely declined.

Of course, I asked, "Why?" (I must have been a real challenge at age 4.)

The discussion that ensued was insightful and interesting and helped me to understand my client's brand, image and personality so much better. Sometimes 'bad' ideas lead to great things.

The lesson here? When someone you're working with throws out an idea that they're obviously excited about, don't jump on the bandwagon if it doesn't feel right. Stand up for what's authentic to you, right there, on the spot.

Also, embrace the opportunity to explain your position so that everyone can get on the same page. That is how relationships are built.
 

Comments

Post a Comment

Popular posts from this blog

That's Not What I Wanted to Hear

Image
The best boss I ever had told me I was a crappy listener. Those weren't the exact words he used, but Carlos was always blunt and to-the-point during performance reviews. I was young and confident... and completely surprised to be told I had this failing. After surprise came denial, reluctant acceptance, and finally, a desire to learn to do better. Twenty-five years later, I recall that discussion with both chagrin and fondness. I'm still not a great listener but I'm a better listener than I was then. And I'll continue to improve. Now, as a small business owner, I'm so very fortunate to have a few strong people supporting me who have no fear of telling me when something is not so good. Feedback and advice are both important for doing good work and continuing to improve. Whether it's what we want to hear or not, honest, thoughtful feedback comes from people who truly care about our success. Whether you are a new business owner or an experienced pro, inve...
Keep reading »

The Speed of eMail

Image
When I sent out my last newsletter, almost 400 people opened it in the first 2 hours. If you need to reach a lot of people fast and at the same time, email is definitely the medium of choice. For one thing, sending an email is faster and easier than phoning 400 people. (My jaw just clenched in horror!) And broadcasting a tweet or Facebook post is not the same as putting a message in someone’s inbox; it’s hit or miss. Direct mail is costly and the results are minimal. Some say the ROI on email marketing is over $40 for every $1 spent. I haven’t gotten those results for myself (yet) but I have seen some very quantifiable successes . For example, it’s easy to calculate your ROI when selling event tickets. Let's say you spend $300 to sell $6000 worth of tickets, which is a pretty darn good return. More to the point, consider if - and how - you’ll sell all those tickets if not by email. One of the big benefits of email over other options - the phone, social media, snail ...
Keep reading »

Encourage your Readers to Tweet

Image
Blog posts, newsletters, web pages and documents - these are all things we want our readers to share with others. In fact, getting people to share these things is just as important as getting them read. Getting our fans to share might not be so difficult but everyone else is busy, and sharing our content isn't top of mind. That’s why it’s so important to make it easy - really easy - to share. Sharing buttons work great and are easy to install into blog posts, newsletters and web pages. Many templated applications have widgets you can embed and Share This is also a popular option. My favourite sharing tool by far is Clicktotweet , which Anita at Twirp Communications turned me onto during one of our Team Twirp meetings. “Clicktotweet is the best, easiest and simplest way to promote and advertise your blog, website, business and stuff on Twitter.” What is a ‘click to tweet’? Here’s a simple example: Giving readers an easy way to share content will ensure it gets shared mor...
Keep reading »

3 Unique Ways to Use your Newsletter

Image
If you have a newsletter, it should have a read online link . This link takes the reader to the web version of your newsletter. This is an archive copy of your newsletter that is like a web page. How can you use this? 1) You can use it to provide event details and online payment for any event you are planning. Particularly useful if you have difficulty with website updates. Just send a newsletter event announcement with a register now PayPal link in it. The read online link url becomes your event registration page. Share it on social media, include it in follow up email, and post it on your blog. 2) Put it on your website as a resource for your clients and customers . Many of us are answering common client questions inside our newsletters. You can use the read online url on your website with your FAQ answers or in case studies. If you are answering those questions on your blog, you can use it there too! 3) Once you have a few issues under you belt, keep your archive link hand...
Keep reading »

Oh, Look! There Goes My Goal

Image
I don't need to tell you how hard it is to stay focused. And that's why it's so important to have goals that we can refer to that will keep us on track. Goals are sometimes quite removed from our daily activities. Once they're determined , a strategy is built around them. And then plans are made to execute the strategy. Next plans are broken down into action items and finally, we do or delegate specific tasks. When we're in "task mode" our goals may be completely out of mind. That's not a bad thing... as long as we're doing the things we planned to implement the strategy that will achieve our goals. Deviating from our plans is where we can get into trouble , and one way that happens is called "scope creep". That's a project management term - what is running a small business if not an ever-evolving project? Scope creep can happen accidentally but also "on purpose" and we need to be cautious of either. It's ea...
Keep reading »

Customer Service in a Box

Image
photo by Gertrud K. You know when you land on a website and, before you've had a chance to take a breath, a box pops up over top of the text you were just reading? “Can I help you?” How does that make you feel? Startled? Annoyed? A little creeped out? I’m a fan of pop-up boxes, but only when I’m the one that can push the button to make them pop up. I've used them lots to solve all kinds of online problems fast. When they pop-up unexpectedly, it makes me feel like someone’s been watching me. And it’s always too soon... before I've even formed my first question. Recently I was searching for a list cleaning application and didn't have time for a long learning curve. After trying a couple of other sites, I went to ListWiseHQ . I was impressed to find all my options and the applicable prices laid out clearly on the home page. I was thinking, “This might be the one.” Then Gladys popped up. Gladys was in one of those pop-up boxes. Not in front of ...
Keep reading »

5 Ways to Grow Your List this Summer

Image
Your contact list doesn’t grow on its own and summer is when we all tend to slow down. Here are some practical, yet easy ways to grow your contact list over the summer months and still enjoy some time off. eMail Auto Responder When you set up your ‘out of office’ vacation notification, include a call to action and link to your newsletter sign-up form. Scheduled social media posts Set up a series of posts using Hootsuite or similar to encourage sign-ups . You can direct people to your sign-up form, to your archive, or to specific past issues that still make good reading. Review your current and prospective client list When you’re preparing for your fall sales activities, also note those that aren’t already receiving your newsletter and encourage them to sign up by sending a personal note. Review not only the contacts in your CRM system, but also those you’ve connected with on LinkedIn, Facebook, etc. You could also consider mailing a copy of your most recent newsletter. Net...
Keep reading »

Combine Networking with Research for Killer Content

Image
Looking for a unique and easy content idea for your blog or newsletter? It will even improve your networking at the next event you attend. Think of a survey question where the answers of many people will give you market insight . Make sure: The results will be useful to you in understanding your market. The results will be interesting to your readers, and perhaps be useful to them, as well. The question is simple and can be articulated easily in a networking setting. The possible answers are easy to record so you can tally them up later. Here are some examples: I might ask, "How often do you send out a regular email newsletter?" My article might be something like: 45% of Small Business Owners Surveyed Don't Send Out Newsletters , with the results of the research (and how it was gathered) within. A health coach might ask, "How many times during a week do you skip breakfast?" His article might be something like: Skipping Breakfast is Rampant Among ...
Keep reading »

Perpetual One-question Survey = Evergreen Content

Image
You and I both know it can be a lot of work to keep the content machine going - blogging, email marketing, social media and more. When I find an idea I can execute in 15 minutes that will give me social media posts and blog content (plus market intelligence) for years, I'm all over that. It's easier to explain if I give you an example - here's my own one-question survey: What is your content creation stumbling block?   Why run a one-question survey? You get market intelligence which is a fancy way of saying you can find out about your target market's problems, or preferences, or habits, or whatever you want to find out. I was curious to know what it is about blogging that people struggle with the most because I want to write articles that are helpful. You get three kinds of content: Calls-to-action to get people to complete your survey - on social feeds, in your newsletter, on your blog, in your email signature, and so on. Sharing the results periodically - on social...
Keep reading »

Curate to Become a Trusted Resource

Image
Whatever your specific goals are, your content needs to get read to have any impact and be valuable . It must be useful and interesting to get read. It must get read many times ( consistency ) to be trusted. You want to be that trusted resource. I have a trusted resource for social media updates which is a great example of valuable curated content. Do any of us have time to keep up with all of the changes to the social media platforms? Yet we use them every day. I like to know about new functionality and new apps, but I don't have time to keep up. Getting a point form summary of all the changes in my inbox once a month is extremely valuable. It saves me time, I can dig deeper if I want, and I can use the information to make decisions about my social media strategy. Curating content is a great strategy for providing timely updates about things that change fast. ( Tweet This ) social media update section in newsletter Want to see this great example? Click here to view Twi...
Keep reading »