What I Learned from a Telephone Guru


I am fortunate to be good friends with The Phone Lady. There are many important things that I have learned from her - the most difficult has been to stop using the word 'just'. That insidious little word just wants to sneak in everywhere. The problem is, once the word 'just' pops in, it diminishes the rest of the message:

"I'm just calling to follow up..." (but it's really not important)

"I just dropped in..." (but I didn't care if I saw you or not)

How about...?

"I'm calling to follow up..." (because it's important to me)

"I dropped in..." (because I wanted to see you)

It's definitely a struggle to keep that little 4-letter word out of my vocabulary! Here's Mary Jane's message about this - I encourage you to read it.

Comments

Post a Comment

Popular posts from this blog

A Great Newsletter is like a Gift

Image
It’s opened with anticipation . It’s personal and speaks to your recipient. It’s about your recipient’s wants and needs , not yours. It’s appreciated because it brings something of value . It’s attractively packaged . It’s delivered directly to your recipient. photo by HalinaV / Flickr Click to Tweet this Article
Keep reading »

Why Use a Bulk Email Service?

Image
For a small cost, a bulk email application gives you LOTS of benefits: Cost is minimal. It allows you to schedule your email sends. It allows you to auto-post to your social media accounts. It handles subscribes and unsubscribes effortlessly and accurately. It has built in functionality to manage your contact lists and segments. It saves you time and mistakes. Take advantage of templates plus spell/spam checkers. It keeps you compliant . It keeps you up-to-date and ready to take advantage of new functionality. It raises you above amateur status. Statistics drive strategy . Without them there is no way to know if you are being successful , what works and what doesn’t, and what readers are interested in. The real question is, why not use a bulk email service? If you can think of a reason, please share! Photo:  markyweiss Click to Tweet this Article
Keep reading »

eNewsletters and Charities in Canada

Image
If you Google " CASL and charities " (in Canada), you'll find lots of reading on the subject. I'm not going to repeat all that here but rather give a quick snapshot of how CASL (Canadian Anti-Spam Legislation) impacts charities. CASL applies to 'commercial electronic messages'. This means that most (but not all) communications sent from charities are completely exempt from the requirements as they wouldn't be considered 'commercial'. Soliciting donations is okey dokey, as long as the charitable donation # is included. Things to be careful about ( may void the exemption): paid advertisements (funders/sponsors might be a grey area) promoting programs/courses "offering services to individuals who may benefit, where there is a cost-recovery element (for materials, for example)" internal job advertisements (because there's a commercial aspect, this may also be a grey area) Even if a message is not exempt, it ...
Keep reading »

17 Reasons to eMail Your Contacts Before Your Next Newsletter Goes Out

Image
NOTE! Don't jump directly to the list below. There's a caveat and it's an important one. While these are your reasons for emailing your list, you need to create value or point it out to readers. Frame all your messaging around the thought, "What's in it for my readers?" If you make it valuable to them, you'll feel the love in return. Here are 17 reasons to email your list, independent of your regular newsletter schedule: A new or improved product or service - highlight the benefits, not the features A demonstration of one way to use your product... and the fantastic results! A new article, video or audio file published online A customer success story - and how subscribers can enjoy the same success A customer question and your answer - useful information A cool tool you just tried  - how your contacts can benefit Comment on a common myth about your industry - why your subscribers need to know Announce a contest Request information (feed...
Keep reading »

Your Brand is more than Your Logo

Image
I’m a visual person yet I find it hard to describe our own branding concisely: lots of white space, clean, bright spots of colour, fun but professional. If you came to me and said that, how would I design a newsletter (or website or blog) for you? Being able to describe your visual branding is important when you’re working with professionals such as designers and other consultants. How can they help you best if they don’t ‘get’ your brand? How do you describe your own visual branding? Write it out right now and be concise. Use lots of descriptive words - make up words if you have to. Can you get what’s in your head onto paper? Looking at examples is very helpful. Look at others’ websites and newsletters. Identify what you like and don’t like and put it into words on paper. Do you like curves or straight lines? Bold or subtle? Professional or whimsical? White space or lots of colour? Simple or busy? Keep going... don't stop here. It’s not easy to do bu...
Keep reading »

Knowing When to Go

Image
Change is a wonderful thing - it keeps life interesting. It allows our businesses to evolve and do better. When we can plan and drive change successfully, it can be very rewarding. Then there's the change that's forced on us. You know, like when your website hosting company goes belly up. Or your PC dies at an inconvenient time, precipitating an unplanned but long-thought-about change to Mac . Or when the bulk email application you've been using for 10 years keeps dumping functionality that you and your clients need. (OK that last one is me.) Forced change is rarely pleasant and it's hard to get excited about how things will be better when we're buried in the work of making the change. And, of course, it never happens at a convenient time! Managing risks can be complicated. I wish I had acted sooner. I'd like to think I'll learn from this experience and act sooner next time. Procrastination is sometimes convenient, and sometimes worthwhile, b...
Keep reading »

Write without Fear, Edit without Mercy

Image
Do you get hung up over finding the perfect word? Distracted by comma placement? Or just stuck looking at a blank screen? I've told many people I'm a wannabe writer. Now, closing on 350 articles, I still feel like a wannabe. That's because I'm a much better editor than writer. I still quibble over words and have to remind myself to move on - but now that happens in 10 seconds instead of 3 minutes. If writing is what's holding you back from publishing a blog or newsletter, here's what you need to know: Write something instead of nothing. Maybe you'll change it later, but it's a start. Write when you're inspired. That might mean making time to get inspired. Don't set goals about the number of words. Write only as much as you need to , as opposed to a 500 word essay. Don't get stuck choosing words. Pick one and move on. Spend twice as much time editing as you do writing. Have a time gap between when you write and wh...
Keep reading »

Top 10 Strategic Benefits of an eNewsletter

Image
Is email marketing an untapped component of your marketing strategy? Here’s what an eNewsletter can do for you. It can... Enhance your reputation. Increase lead generation. Provide invaluable information about who is interested in what, so you can follow up with contacts in a more strategic way. Be a very cost-effective communication channel with your clients, customers, colleagues and prospects. Quickly identify obsolete contact information, so you know to re-connect to get an update. Leverage your other marketing efforts: website, social media, blog, etc. Provide immediate measurable results. Give your contacts the opportunity to easily and immediately interact with you. Provide a higher response rate because it is being sent to a receptive audience. Be more cost-efficient and environment-friendly than a printed newsletter - no printing or mailing costs.  Which of these benefits are important to you? Click to Tweet this Article
Keep reading »

Keeping in Touch

Image
Photo:  Wim Mulder One of the most common reasons for starting a newsletter is to keep in touch with clients, past clients, prospects, colleagues, suppliers and other contacts with the purpose of staying top of mind . I have said that this shouldn't be your only reason for having a newsletter but, in fact, sometimes that’s just what it is. "I'm just writing to say hello..." Here are some questions to consider: Do you still have to give value to succeed at keeping in touch? Do you even need your readers to open your email to achieve that? If you’re not giving value , what reason do you have for emailing? How often do you need to email your contacts to stay top of mind? This might be a factor of how often your readers would need/want your product or service. Remember, if you want someone to know you're thinking about them , a card by snail mail is more appropriate. Click to Tweet this Article
Keep reading »

Being a Rebel (Book Review)

Image
Interesting and frustrating. Those are the two best words to describe my reaction to Rebel's Guide to Email Marketing by DJ Wadlow and Jason Falls. The book was interesting because it was well-researched and full of case studies and examples. It explains a lot of aspects of email marketing in great detail. In particular, the authors do a good job of describing how email and social media work so well together - calling them Batman (email) and Robin (social media). Their definitions of social connecting, social sharing, and other social terms cover the basics but they fall a bit short of offering unique ideas about combining the two. The book was frustrating because it was about email marketing in general and I specialize in enewsletters. I kept thinking, "But that's not true for newsletters" or "I wouldn't do that." Much of the information referred to promotional marketing rather than content marketing . While some things hold true for both, ther...
Keep reading »