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A website devoted to answering people’s questions on a variety of subjects. The twist with Quora is that it allows you to interact with others on the site and develop relationships while also giving a sense of fun. Two reasons to use it: to build your expertise and to get answers to questions. Click here to try it out.

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The Best Reading of 2013

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The best reading from our newsletter contributors during 2013... Does your writing pass the $1-a-word Test? by Neil Everton, Podium Media & Communications Coaching If you are looking for a quick and certain way of giving your words more impact, look no further than your purse or wallet. Take a look at the last thing you wrote. It doesn't matter if it's a letter, email, report, newsletter, web content or promo script... read more Marketing to Your Tribe by Stephanie Holmes-Winton, The Money Finder This just in: some people don’t like what I have to say. They might unsubscribe from my newsletter, or they might make a snide comment on social media... read more Anyone Can Find Business on Twitter by Anita Hovey, Twirp Communications That’s right... ANYONE. The next time someone says “Twitter is just a bunch of nonsense” I want you to share a link to this post... read more 6 Ways to Become Part of Your Customer's Story by Bernadette Jiwa, The Story of Tell...
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Paper Counts

The paper you use when providing printed documents to contacts and clients is a big deal. Well, I should say that it's a big deal only if you use the right paper. It's a non-issue if you use plain old 20lb. paper and it's a real detriment if you use cheap photocopy paper. I have had a lot of people comment on my paper over the years and many have said it's an important part of my brand. Not only does quality paper look good, but it also feels good to the touch - it engages other senses - which makes it (and you) memorable. I think it also says that the person you're giving it to is worth the extra cost and effort. The environment: I try to compensate for my excess by recycling all the paper I print for my own use. Once done with, paper gets flipped over and used again. I had read that this isn't good for your printer but I just retired a printer after doing that for 11 years - can't ask for a printer to last much longer than that! (I also b...
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Guest Post: 10 Ways to Figure out What to Write on Your Blog When You Don’t Know What to Write on Your Blog

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Frances Leary When I saw this blog post by Frances Leary, I immediately asked her if I could share it with you. Frances is owner of Wired Flare , specializing in SEO, Internet Marketing & Social Media for franchises and organizations in Canada, the U.S. and Europe. While she's blogging about blogging, all of these tips below work for newsletters as well... We've all been there. Complete brain freeze.  The only problem? You need, need, need to get this blog article out STAT. You've already pushed it to the last minute, and you’re down to the wire. It simply can’t wait.  So you’re in a predicament. What do you do?  Truth be told, we often find ourselves in this predicament, and when we’re in it, these are some of the things we do…hopefully they can be a starting place for you, too. Tell a success story – Think of moments big or small that have happened in your business recently that can be a celebration. Did a client give you a pat on the back? Can you gi...
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Design Colour Trends for Spring 2018

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excerpt from Pantone's NY Fashion Week Spring 2018 We're just getting back to serious work after summer vacations and the design world is already thinking about spring. I like what I see but then I'm a sucker for bright colours. You'll find these used online next year, too , not just in clothing stores. Pantone says: The Spring 2018 palette encourages a sense of fun and playful release. With an air of complexity and distinctiveness, we find ourselves in a sanctuary of color that is ideal for some more unique and dramatic color mixing. Click here to see all 12 colours in the Spring 2018 Collection on Pantone's website. Click to Tweet this Article
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Gift Certificates, Holiday Specials, and Stocking Stuffers

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If your business sells to consumers, you definitely should consider doing some extra promotional emails leading up to the holidays. This is something you need to plan now and start executing soon. You could simply add more targeted promotional messages to your regular newsletter. BUT you've worked hard all year to build your reputation and gain the attention of your readers. Now is the time to capitalize on that a bit. I'm not suggesting that you start blasting your readers with advertising. I am suggesting that a well-planned campaign can be very effective at this time of year. Here are some ideas to consider: If you sell gift certificates , you'll definitely want to promote them. Recommend who they will be suitable for. Insert Buy Now buttons directly into your newsletter with an immediate call to action. Do a holiday countdown with number of shopping days left. Create special offers or promotions only for your email subscribers. This can also help to get yo...
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Is Planning Becoming Passé?

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"Plans are nothing; planning is everything." - Dwight D. Eisenhower Planning is a noble task, full of focus and good intention. It's always been one of my favourite things to do. Now I hear about the newest trend: the 'anti business plan' entrepreneur. Here's a not-so-secret secret: most business owners don't have business plans. And I'm pretty sure that's not a new-fangled idea. Most of us spend a lot of time planning... in the car crossing the bridge, in the Starbucks drive-thru, walking the dog. We don't always write our plans down but we do plan. Planning is a most worthy task because it helps us understand options and make better decisions. No one will ever convince me there's no value in planning, even if the plans are eventually broken . originally published in PM News & Views on November 1, 2016 photo by carfreedc / Flickr Click to Tweet this Article
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When to Send

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photo: The Stakhanovite Twins We get asked this a lot, “When is the best time to send out my newsletter?”  The short reply is usually this: Tuesday, Wednesday or Thursday between 9:45 and 10:15am. Then one Thursday morning I received 4 newsletters at exactly 9:45am. The fact is there is no magic answer - no set of best practices or generally accepted principles. There are lots of opinions though and we've seen many of them disproved through our own work. If you review overall average e-marketing statistics for time of day and day of week, no real trends stand out. See an example below. At first I found that kind of surprising but now it makes total sense - because email marketing is so diverse. More specific statistics, such as industry averages, offer some insight... but who wants to be average? This is why it's so important to know your target market! Where will your subscribers be when they receive your newsletter: at home, at wo...
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The Anti-spam Revolution

There’s a bit of a kerfuffle lately about the new Canadian anti-spam regulations (CASL) . Organizations are busy pushing out emails asking us to re-opt-in to their mailing lists before July 1st. Are you wondering what it’s all about? Or are you ignoring it, hoping it will never impact you? As a small business owner, you should know the basics because, unless you plan to stop doing emails, text messages, and social media posts, your business communication is regulated by the new law. It’s not just about these enewsletters. First, only commercial electronic messages (CEMs) fall under the regulations. Your message is a CEM if it encourages participation in a business transaction or activity, regardless of whether there is an expectation of profit . Many emails, texts, and social media posts sent on behalf of your business are going to be CEMs. Now you know that you need to know. Read my blog post CASL Basics for Small Business for a quick overview. You can find lots of information ...
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Why is List Building so Important for Small Businesses?

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Your contact list should be the most valuable asset your small business has, like a privately owned gold mine . Once you have added someone to your contact list, you can create more chances to get them as a client or fan, sell them a product or service, and get a referral or testimonial. The possibilities open up. How many times have you stifled a good idea because you didn't have an interested audience waiting to hear from you? photo by Merlijn Hoek / Flickr Click to Tweet this Article
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The Best Mailing List Ever

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photo by kreg.steppe Do you have subscribers who jump on every email you send? Do they open and read immediately, eagerly anticipating interesting and useful information? The best kind of mailing list is full of responsive subscribers . These are people who have: asked for your newsletter replied with positive feedback clicked on links in your newsletter shared your newsletter via email and social media How many of those people do you have on your mailing list? The answer should always be: not as many as I want to have . Once you have the basics in place, you can work to build your list into the best list. Concentrate on those areas of interaction listed above and think about tactics that will improve on your current performance in each. Take little steps and work steadily at improvement. A blitz approach will be surprising, and perhaps unnerving, to your regular readers. Click to Tweet this Article
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