How to Answer a Question on Your Small Business Blog


You might think your website FAQ page is the best place to answer questions but I would argue that your blog is even better. In fact, I suggest your FAQ page should list the questions, and perhaps short answers, with links to blog posts for more detailed answers.

If your answers to frequently asked questions are individual blog posts, that content is ultimately more shareable via social media, email or chatbot. It's also a great way to make use of common keyword phrases, boosting your SEO.

The Question

The question you're answering might serve well as your post title or you might include it in your first paragraph. If it makes sense, you might also add some context which gives information about who the answer is for. For example, I might mention that I get asked this question often when networking with other small business owners.

The Answer

Generally, there are two types of answers.

Facts and/or opinions:

In this case, the question might start with something like, "What is the best ... ?" It's important to differentiate between facts and your opinions. Consider including 2-3 points to back up your position, whether using facts, opinions, or both.

Instructional:

This question might start with, "How do I ... ?" Make your response easy to follow by using bullet points or numbered steps. Include things like screenshots, photos, videos and worksheets - visuals can often make the difference between understanding and confusion.

Of course, if you are mentioning things that you have already talked about on your blog, you'll want to add links to encourage deeper reading (like I just did there).

This type of content will serve you well, and not just online. The next time a client sends an email asking questions, you can quickly direct them to well-thought-out, detailed answers.

Click to Tweet this Article

Comments

Post a Comment

Popular posts from this blog

It doesn't have to be About You

Image
Let’s face it: some businesses are in a better position to provide valuable information through newsletters (blogs, social media) than others. Take our own newsletter as an example. We could easily publish a newsletter about publishing newsletters. (Stay with me here.) It would have lots of tips and suggestions and advice. We could really show off our expertise and share our opinions. Now, who would that appeal to? People who are publishing their own newsletters. Perhaps even people who are publishing newsletters for others. These people aren’t our target market - not even close. Our newsletter has nothing to do with our area of specialty. But of course we have to have one. What’s an 'enewsletter boutique' without its own newsletter ? So we found something else of use to our target market:  ideas and tips for small business owners shared by other small business owners. And (big bonus here) members of our target market are the authors of our newsletter! Giving va
Keep reading »

People DO Sign Up for Newsletters

Image
“Nobody signs up for newsletters anymore.” I heard as I sat in the audience during an Infusionsoft presentation. I gritted my teeth. The presenter went on to say that newsletters are all about what’s happening with the company and have no value. A filling popped out. I kept my mouth shut till I could get home to my keyboard. Here's why... I was chatting with a new client recently and asked her if she had a chance to look at the newsletter examples in my online gallery . She told me she had actually signed up for several of them. This is just one example that shows people still want interesting and useful information delivered to their inbox. People say YES to value. When they know you deliver value on a regular basis, they'll sign up because they won't want to miss it . In fact, stats say that 1 in 5 people actively seek out and sign up for newsletters to get the information they want. Creating that perception of value happens over time as you consistently mee
Keep reading »

Let's Play like Adults

Image
Yesterday I politely wrote asking to be removed from a mailing list after receiving a promotional email that was ugly, far from CASL-compliant, and for products I’m not interested in. I even included links to CASL info in an effort to help. I received this response a few moments later: “Please do the same for me.” This childish reaction came from an older man who had attended a free email marketing training I put on last spring at the request of the Halifax Chamber of Commerce. He sells products to my target market. Do you think I’m ever likely to recommend him to anyone now? Email marketing isn't a game, it’s a business strategy. I firmly believe we should unsubscribe from mailings that aren't of interest to us. I read many newsletters from people who don’t read mine. It’s not a “tit for tat” thing. Email marketing costs money. Why would we want to waste our efforts sending messages to people who don’t want them ? Go ahead, unsubscribe from the things you don’t w
Keep reading »

3 Wimpy Phrases to Avoid in a Newsletter

Image
These three phrases come up repeatedly in newsletter content - I've edited them out many times. I bet you're familiar with them, too. “I want to tell you about...” This is similar to the verbal, “All I'm saying is...” which my husband has adopted lately, or “Here’s the thing...” In an email or newsletter, just go ahead and tell us. If you really want to set the stage for something important, try “I have exciting news...” (But don’t add “... and here it is!”) “Feel free to contact me...” Does this mean people aren't usually free to contact you? It sounds like you're giving permission. As a call to action, it’s very wimpy. Lacking something more creative, “Please call me to...” will be more effective. “If you have questions...” Often used with the line above, this one adds to the wimpy-ness. It’s more effective to assume people will have questions. Try “Call me with your questions.” or "I'm happy to answer your questions." Or pick a differen
Keep reading »

Uncommon eMail Marketing Advice

Image
When it comes to email marketing, the most important lessons aren't necessarily common sense. I've had a few a-ha moments along the way. If you are struggling to get results from your efforts, perhaps you'll find the reason and solution here. #1. While you might say you can sell to anyone, you can't create an email campaign that will appeal to everyone. Don't waste your time trying - diluted content is boring. Identify the best niche within your overall target market and create your newsletter for them. #2. Give subscribers what THEY want, not what you want to give them. Start with what would be useful or interesting for your target market , then compare that to your goals to find a sweet spot. #3. What can you give your subscribers that they can't get anywhere else?  Identify that, find a way to deliver it, and you've got it made. #4. Don't hide your unsubscribe link. You want your readers to know they can signal their lack of interes
Keep reading »

Quick Tip - Avoid Hidden Format Problems

Image
When you're inserting content into your newsletter, website or blog, you're often copying it from other documents.  I suggest you always compose in Word (or similar) to take advantage of its spelling and grammar-checking functionality. Your formatting in Word may not be the same as your default formatting in these various applications.  While there are a raft of applications that make it easy now to do your own newsletter, website and blog, most of them are converting your content to html code in the background.  When you copy in text that is already formatted, you're possibly creating problems behind the scenes .  As well, you'll end up with differing fonts and sizes that all have to be corrected before you publish. You can avoid the potential for problems by stripping off all formatting before you paste into the application.  An easy way to do this is to use Notepad (or similar).  You simply open a blank notepad document, paste your content into it, then copy
Keep reading »

Up the Value of Your Redirect Pages

Image
Many of the people connecting with you online are arriving at one of your redirect pages at some point. A redirect page is the 'thank you for signing up' page you send them to when they sign up for your newsletter, or the event registration page you send them to when they sign up for your events. Often, these pages contain minimal, basic information. A thank you message in the case of the newsletter or confirmation of event details (location, time, date, etc) in the case of event registration. But why stop there? For one moment, you have managed to connect with that person. You have them at your website and they have already let you know they are interested in what you are doing by signing up for your newsletter or registering for your event. Why not think about what value you can offer them while they are there? How can you expand on that connection? With both your target market and your marketing strategy in mind, take a fresh look at your redirect pages and con
Keep reading »

That was a Great Conversation But...

Image
Imagine you've just gotten off the phone from a lively conversation with a prospect that lasted an hour. Your purpose in having the call was to build a new business relationship or build on an established one. You both discovered you have much in common and had lots to talk about. What was expected to be a half-hour call became a delightful chat that extended to an hour. You hang up feeling really good about the personal connection you made and pat yourself on the back. Then reality strikes. You check your calendar and realize you're now behind schedule. Your other planned work for the day has been compromised and you'll have to work a longer day or bump something to tomorrow. "That's OK," you think, "It was time well spent." But wait, it's not about you. The person you were speaking with undoubtedly feels the same way. Even though they enjoyed the conversation, now they are also struggling to fulfill their commitments and maintain their work sch
Keep reading »

The Anti-spam Revolution

There’s a bit of a kerfuffle lately about the new Canadian anti-spam regulations (CASL) . Organizations are busy pushing out emails asking us to re-opt-in to their mailing lists before July 1st. Are you wondering what it’s all about? Or are you ignoring it, hoping it will never impact you? As a small business owner, you should know the basics because, unless you plan to stop doing emails, text messages, and social media posts, your business communication is regulated by the new law. It’s not just about these enewsletters. First, only commercial electronic messages (CEMs) fall under the regulations. Your message is a CEM if it encourages participation in a business transaction or activity, regardless of whether there is an expectation of profit . Many emails, texts, and social media posts sent on behalf of your business are going to be CEMs. Now you know that you need to know. Read my blog post CASL Basics for Small Business for a quick overview. You can find lots of information
Keep reading »

Do You Need an Editorial Calendar?

Image
An editorial calendar makes it easy for people to work together, helping them follow a plan. What if there's only you in your business? Does it make sense to create an editorial calendar? Absolutely, but for different reasons. If your plan is in your head, writing it out will reduce stress - now you don't have to remember it. Handwriting activates the creative part of your brain and your memory . More importantly, having a plan will prep your brain to be on the lookout for appropriate content. You can use fancy spreadsheets, or find a detailed editorial calendar online. You can use coloured file cards, sheets of paper, or a whiteboard. The most important thing is that it works for y-o-u . It doesn't have to be like anyone else's editorial calendar. Of course, before you create an editorial calendar, you need to generate a bunch of content ideas . If you are like me, your content ideas may not be well organized. Creating an editorial calendar forces you t
Keep reading »