Work Better, Not Harder

Is this you... ? When you watch TV, you can't wait for the ads. On YouTube, you let every ad play fully. You open your email inbox eagerly every morning, anticipating all the emails with this week's sales or next week's webinars. You read the newspaper for those big black and white ads. You check out every promotional link that Google places in your search results. You go for the ads first when you log into Facebook. You're entranced by the billboards on the Bedford Highway. So, is this you? No? It's not anybody . There is no one eagerly anticipating your sales pitches. (Your mother doesn't count.) We keep on doing these things, even without an eager audience, because they work sometimes. That perfect timing, or perfect graphic, or perfect wording, sometimes gets people's attention. So we keep doing what works sometimes. Eventually, though, what worked sometimes starts to work even less frequently . As more and more marketers adopt the same st...

You've finally decided to start doing some email marketing for your small business. There are lots of things you know you need to consider and lots of things you don't know about yet. But you're game and, having finally made the decision, you hop online to do a little research. Because, of course, we can find all the answers to life's mysteries on Google. You'll quickly find this challenging for two reasons. There's both good advice and bad advice . Some of the advice online comes from people who are writing from experience but a lot doesn't. Some of it has simply been researched online and rehashed. I could go on and on about the myth of double opt-in . Even if you are learning from experienced marketers, there's always the caveat - 'it depends' . I find myself saying that often when teaching because - really - there is no magic bullet or secret formula. You need to know what it depends on . There are some email marketing best practi...

If you were holding a dinner where each plate sold for $150, would you buy the invitations at the dollar store? No? So don't promote anything important for your business with a free overused 5-year-old Pixabay image. There are options - lots of options - rather than intimating your business is a bargain brand. If you don't spend a bunch of time searching Pixabay or other free sites, you may not know what's been overused and common - here's an app for that . And you can also check the upload date, although that doesn't mean the photo was taken then. If you're going to use free photos, pick more recent releases. Unique and eye-catching is your goal. But you don't want to pay $20 for a stock photo for each new blog post or newsletter article. What are other wallet-friendly options? #1. Snap your own photos. This ensures uniqueness and the price is the best you'll get. Of course, the eye-catching part will be up to you. #2. Engage a friend or ...

Over the last 10 years or so I've built close to 100 websites and landing pages. In the olden days, clients would send me Word docs with the text for each page. I would add the pages, insert the text, and insist on a call-to-action for the bottom of each page . Sometimes those CTAs were different and sometimes they were all the same. Often they included wishy-washy words, like 'feel free', and asked people to 'get in touch'. Last fall when I was rebuilding my own website , my WordPress mentor asked, "What do you really want people to do on your website?" I opened my mouth... and realized I didn't really know the answer. How did I want people to get in touch? Who did I want contacting me? I started with what I didn't want. Receiving unexpected phone calls during the day can cause havoc with my workload and lead to mistakes. And sometimes I work nights and sleep mornings. The getting-in-touch part couldn't be by a spontaneous ph...

You work hard to attract new subscribers who find value in what you're offering. Someone makes a decision to sign up to your mailing list expecting to receive that great value and... they don't hear a thing from you. I'm not talking about businesses who have sign up forms yet never send a thing - that's a different blog post (and hopefully that's not you). Delivering your precious content to your fans has always been a challenge - what with spam filters, corporate gateways, and then trying to stand out in the inbox. What you may not have realized is that Google has become society's censor, whether you use it yourself or not. Google decides what gmail users see in their inbox , and what gets (sometimes arbitrarily) moved to the promotions folder - out of sight, out of mind. Even if you want to receive newsletters from your clients, or get this week's sales at the mall, Google may decide you don't. This is interfering with: satisfying your subsc...

OK so the joke is ancient... and really only works when spoken. The answer has even changed - now it's news letter instead of news paper . But people are still reading, and more than ever. Whether you choose informational or promotional marketing or both, you're missing opportunities if you're not using email to market your small business. B2B: Email is the third most influential source of information for B2B audiences, behind only colleague recommendations and industry-specific thought leaders. ( source ) B2C: 80% of retail professionals indicate that email marketing is their greatest driver of customer retention. ( source ) If you're going to invest time and money in email marketing, you want to step out strong. Feel the pressure to get it right. Here's a checklist to help you gauge your readiness. originally published in Work Better, Not Harder newsletter October31, 2017 Click to Tweet this Article

If you give someone a $25 giftcard to a shop where the lowest priced item is $50, is it a gift? What if a complete stranger gifts you 50% off the price of a conference ticket? Is that a gift? The headline said: Our Gift to You: A Special Discount for Generators Summit . When I followed the link in the email to get my gift, I was taken to an Eventbrite ticket purchase page. Currently I can get the early bird price. What a generous gift... not. Usually I would tweet or otherwise share information about such an interesting event, even if I won't attend. This particular event is actually getting a whole blog post. Be aware of the perceptions of people opening your emails or clicking on your links.   Using the word 'gift' in any marketing context is tricky because it mixes up social values with economic values. Just because others do it, doesn't mean it's right (for you). Click to Tweet this Article

Sometimes I can be quite judgmental of others' newsletters, and most of the time I keep that to myself. Being a critic means I can also appreciate good examples of newsletters, and email marketing in general. Have a look at this one which arrived in my inbox recently from a local restaurant with the subject line: Seasons Greetings from all of us at Finbar's . The content in this email is just right for several reasons. The subject line clearly said what is was - a holiday greeting. If I wasn't in the mood for holiday cheer, I could have deleted it with little hassle (but stayed subscribed for future news). I was feeling cheery when I received Finbar's email. A good overall balance of images and text - and not too long. It looked like it wouldn't take much time to read. A colourful photo of the young kids dressed for the season - you won't find this on shutterstock; it connects on a personal level. A funny personal story - curiosity got me reading the ...

Advertising agencies get paid big bucks to create witty, actionable slogans and calls to action. So what do us small businesses who can't pay big bucks do? The answer is not to call on a friend. And it's not to just ignore call to action opportunities. It's you who has to develop those clever calls to action for your business. It can be stressful and time consuming. Pacing around the office doesn't help much but I continue to do it. Keep your inhouse ad agency sharp by scheduling a weekly repeating 30-minute spot in your calendar for each of these activities below: Seek inspiration actively , not just when you stumble upon it. Check what experts in your industry are talking about. Find a free ecourse. Buy (and read!) a new business book. Find an inspiration buddy. We often find it easier to come up with ideas for other businesses. Reciprocate with another business owner by brainstorming together regularly. Stay current. It's so very easy to do a little...

You sell services or you sell products, or you sell both. Whatever your product mix, a component of your small business content strategy needs to be informing potential customers about those products and services. Make sure your promotional messages fit with, and flow from, your informational content. It’s a balancing act. We’re all familiar with the feeling of being blasted with too many repetitive sales offers (not good for us). At the other end of this spectrum is creating great information but having no call to action (not good for you). Direct promotion This includes things like advertising and special offers. A banner ad is pretty direct. A BUY NOW button is also pretty direct. Indirect promotion This is where you work your promotional messages into your informational content, writing articles that naturally lead into a call to action. Success stories are an example of this; at the end you can say something like, “If you want to feel like this, get in touch.” A ‘How...

There are so many things to consider and details to look after when it comes to email marketing that the big picture can easily be lost. Here is what small business owners like us always need to keep in mind: #1. You want your subscribers to be from your target market , or have influence with your target market. #2. To get and keep those subscribers, your content - whether it's articles or advertisements - needs to be interesting or useful to your target market. Let me repeat that: your content is for your target market. Which means it's not about you - and doesn't even have to be about what you do . If you are starting out, before you think about what you want to include, first think about what your subscribers would want. If you can find an answer to this question, you've got it made: What can you give your target market that they can't get anywhere else? Click to Tweet this Article

Has anyone really read every word of Gone with the Wind ? Be honest now. I've read it twice and I remember skipping whole pages of scene-setting descriptive text. When I read this quote by Elmore Leonard, whose books I read, it resonated with me. "I try to leave out the parts people skip." ( click to tweet this ) This is a great principle for marketing , too. Recall those bags of brochures and business cards you've thrown out after conferences. What's the practical application? Have a look at your website with a fresh eye from the perspective of your ideal client . Better yet, have one of your ideal clients take a look. Ask them to 'browse' and then find out what they skimmed over, or skipped completely. You can also do this for your brochures and bios, your articles and newsletters. You could even get carried away and do an audit of all your marketing materials . Click to Tweet this Article

When I was in university, a long time ago, I majored in Accounting and Management. At that time my interest in marketing was so lacking that I only grudgingly took the first year required Marketing credit, Advertising. You see, I sort of felt that marketing was vaguely seedy and extremely creative. And that I was neither. What I know now is that marketing can still be seedy, but it doesn't have to be. And creativity comes in many forms. There’s one other factor to successful marketing: flawless execution . All that has come before is quickly negated by sloppy presentation. I became a marketer without ever making a conscious decision to do so. I’m still not very seedy, and not a creative genius. But I can plan and I can execute like there’s no tomorrow. Making it happen is where I make a difference, sometimes the difference between success and failure. I still have that big heavy Advertising textbook and I’m not sure why I've kept it. It’s clearly outdated for an indu...

While enjoying coffee with a client last week, we talked about the challenges of selling training programs strictly by email advertising. Doing some quick mental math, we figured we'd need a list of 100,000 minimum to have any small chance of success. Building a large list is no easy task and to do it fast would require buying or renting email lists, or scraping email addresses off the web. I'm not very comfortable with either of these list building tactics, however, "quantity" email marketing is extremely successful for a lot of organizations. Take note: big list campaigns require a big budget - not just at the start, but continuously. On the other hand, you can accomplish a lot with a small list - quality instead of quantity. A different strategy , this is all about information (or content) marketing - giving something of value to your target market . It requires having a good reputation to be successful AND it also helps build your reputation . If yo...

I often become frustrated when reading email marketing advice online. Many times I've thought, “I wouldn't recommend THAT to my clients.” Of course, while there may be a few best practices, if you want to stand out, you can’t do the same thing as everyone else. I used to think there was a clear division between promotional and informational marketing – specific strategies that applied to one or the other. While that is certainly true, the line is somewhat blurred. After all, our inboxes are full of things we call newsletters, advertisements, announcements... and spam . What we call these things often reflects how we feel about them. I've defined a successful newsletter as being useful or interesting, or both . I admit to a negative attitude about blatant advertising, yet I’m happy to find out about a networking event, or see the latest shoe styles. Those are products I’m interested in hearing about. And THAT is what will make your email campaign effective: finding rea...

If your business sells to consumers, you definitely should consider doing some extra promotional emails leading up to the holidays. This is something you need to plan now and start executing soon. You could simply add more targeted promotional messages to your regular newsletter. BUT you've worked hard all year to build your reputation and gain the attention of your readers. Now is the time to capitalize on that a bit. I'm not suggesting that you start blasting your readers with advertising. I am suggesting that a well-planned campaign can be very effective at this time of year. Here are some ideas to consider: If you sell gift certificates , you'll definitely want to promote them. Recommend who they will be suitable for. Insert Buy Now buttons directly into your newsletter with an immediate call to action. Do a holiday countdown with number of shopping days left. Create special offers or promotions only for your email subscribers. This can also help to get yo...