How a Newsletter can make You a Trusted Resource


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Why is List Building so Important for Small Businesses?

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Your contact list should be the most valuable asset your small business has, like a privately owned gold mine . Once you have added someone to your contact list, you can create more chances to get them as a client or fan, sell them a product or service, and get a referral or testimonial. The possibilities open up. How many times have you stifled a good idea because you didn't have an interested audience waiting to hear from you? photo by Merlijn Hoek / Flickr Click to Tweet this Article
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Trying to Unsubscribe

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We often talk about the importance of making it easy to unsubscribe. I thought I would share with you my recent experience demonstrating the frustration that can occur when it is not. I decided to unsubscribe from Air Canada's onAir newsletter several issues ago. When my issue arrived, I clicked to unsubscribe and landed on a 'No Update' error page. No big deal, the internet can be glitchy, I would just do it the next issue. This went on for 4 or 5 issues at which point, I started to feel like they were sending me to the error page on purpose. I was getting a little hot under the collar. Last week, on a bad day for me, the current issue arrived and I landed on the same error page. I then went back to the newsletter and clicked the "contact us" link which took me to a form on their website called 'Let Us Know'. It was a lengthy form and the first section was my contact information in which I had to fill out my address, email, phone number and ...
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5 More Inspired Ways to Develop Content Ideas

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Here is more inspiration as a follow-up to  5 Inspired Ways to Develop Content Ideas . That list had suggestions that you can do in minutes while sitting at your desk. This list of inspiring quotes requires you to get out from behind your desk. “Libraries store the energy that fuels the imagination. They open up windows to the world and inspire us to explore and achieve, and contribute to improving our quality of life. Libraries change lives for the better.”  - Sidney Sheldon #1. Swing by your local library and run your hand along a row of books. Enjoy the relaxing atmosphere and poke around for ideas by scanning book titles in the stacks. “I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.”  - Herb Kelleher #2. Off you go to your neighbourhood bar ... or coffee shop or... . Take a notepad and pen. Listen to what people are talking about. Ask people for their opinion on something about your busi...
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Do You Get Excited About Marketing Tasks?

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Do you enjoy doing your own marketing? The answer has a big impact on how successful you will be at it. Stop and consider: Do you like doing marketing work? Do you have the needed skills? Are you good at it, really? Is what you're doing yielding desired results? No? Beware. Negativity and stress will rain all over your marketing activities, dampening your results. It can be daunting to give up control and money for marketing help. I do marketing for clients, charities and myself... and I still hire experts for my own marketing. I'm happy to get fresh and creative input from other pros. And I've learned I'm much better at other people's marketing than my own. In recent months, I've had marketing help from eleven different people. Some was consulting, some training, but a fair bit was doing things I do for my own clients. Even though I love marketing, I still delegate. Instead of trying to convince you it will be a good thing, how about a li...
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Content Plans were Made to be Broken

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You might be very successful if you're working on your content once a week for a couple of hours, independent of your other business activities. You're working to a plan and that's great. Break away from your routine this week and be spontaneous . (The planner in me loves making plans and the rebel in me loves to find creative ways to break them.) You'll find the content you develop is more inspired if you can take advantage of opportunities as they arise. Here are some examples of short pieces of content you can write in the moment. You have a phone discussion or meeting with a customer. Write a success story , answer a question, describe a service, describe something that makes you unique. You receive an inquiry by email, or on Facebook or LinkedIn. Answer the inquiry on your blog and include the link when you reply. You learn something new.  Perhaps you took a course or maybe you read an article. Learning anything translates into great content. Check o...
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What First, How Second

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Buying or subscribing to a software application is never the solution to a problem. But it can certainly be part of the solution... or not. It's all about the process. An app can help streamline a process. Likewise, it can overcomplicate a process. It's all in the way you use it. Finding the right app or apps is important but mapping out the desired process flow should always come first. It's only after we've designed our process - and know our desired result - that we look for "an app for that". When mapping out your processes, start with the way the process currently flows. Draw it on paper or list it as steps in a text file. Then, suspend reality temporarily and map out what the most efficient workflow looks like. Describe the steps that you want to happen - the "what". Yes, you'll need to consider the "how" but don't limit yourself at this point. It's easy for me the recommend this approach; I've seen it work many tim...
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Write without Fear, Edit without Mercy

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Do you get hung up over finding the perfect word? Distracted by comma placement? Or just stuck looking at a blank screen? I've told many people I'm a wannabe writer. Now, closing on 350 articles, I still feel like a wannabe. That's because I'm a much better editor than writer. I still quibble over words and have to remind myself to move on - but now that happens in 10 seconds instead of 3 minutes. If writing is what's holding you back from publishing a blog or newsletter, here's what you need to know: Write something instead of nothing. Maybe you'll change it later, but it's a start. Write when you're inspired. That might mean making time to get inspired. Don't set goals about the number of words. Write only as much as you need to , as opposed to a 500 word essay. Don't get stuck choosing words. Pick one and move on. Spend twice as much time editing as you do writing. Have a time gap between when you write and wh...
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Too Much Personal Information?

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You know that awkward feeling when someone you don't know very well blurts out something really personal? Too much information, you think. Email marketing can be like that, too. I received this message on Facebook from Earl Smith - TMG The Mortgage Group : What do you think of personal life content within a professional newsletter? I've been told by an enewsletter service provider that it's a "necessity" They believe that, by having a little bit of personal content in each newsletter, it connects with your clients better. Examples they give are photos of you with your kids briefly describing an activity you did. Photo of your dog playing in the snow with a caption. Describing a trip you recently took. I understand the theory but wanted to get another perspective on this method. I disagree that it's a necessity and here's why. It all depends on your marketing strategy. Your strategy should reflect your personality but that doesn't mean it h...
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We Can't Do It All So Let's Choose Wisely

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My good friend and business collaborator, Anita Kirkbride , has been doing keynotes recently about how to embrace being #flawsome . It's a hard lesson for someone like me with perfectionistic tendencies. But around mid-May, I made a conscious decision to let a few things suffer so that others could flourish. Here's one of the things that suffered: Fewer people read my blog. That tells me my own marketing is working when I'm maintaining it. I know exactly what happened: I wrote fewer posts and one of the scheduling apps I use conked out for 2 weeks. (Thank you, Google, for continuing to send readers.) I decided to live with it because other things, like Social Media Day Halifax 2019 , were more important. And yes, I felt a bit guilty because I teach this stuff and setting an example is important. No one ever said running a small business is easy. Sometimes we have to make tough choices... and move on. And really, while seeing my blog readership increase instead ...
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3 Wimpy Phrases to Avoid in a Newsletter

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These three phrases come up repeatedly in newsletter content - I've edited them out many times. I bet you're familiar with them, too. “I want to tell you about...” This is similar to the verbal, “All I'm saying is...” which my husband has adopted lately, or “Here’s the thing...” In an email or newsletter, just go ahead and tell us. If you really want to set the stage for something important, try “I have exciting news...” (But don’t add “... and here it is!”) “Feel free to contact me...” Does this mean people aren't usually free to contact you? It sounds like you're giving permission. As a call to action, it’s very wimpy. Lacking something more creative, “Please call me to...” will be more effective. “If you have questions...” Often used with the line above, this one adds to the wimpy-ness. It’s more effective to assume people will have questions. Try “Call me with your questions.” or "I'm happy to answer your questions." Or pick a differen...
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