Elements of eNewsletter Success [Infographic]


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Home Office Holiday Party

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In preparation for our office party this year, I wrote a poem. Then I gathered together the things I would need to have a party with Romeo and Danielle. (The Temptations were for Romeo, the phone for Danielle, and the coffee for me.) Romeo, my cat, is used to hearing me talk out loud as I proofread and he was unusually excited about hearing the poem. Danielle, who lives several time zones away in Saskatchewan, also works alone (and helps me out lots) so I invited her to my office party by phone. It was a good move because she's a master at rhyming words. After much anticipation, I started to read the finished poem aloud to them. As you can see in the photos above, I had their full attention. Ode to a Midnight Blog Silent night, late at night, I've still got my blog to write. My laptop propped up on my bed, I'm hoping ideas will fill my head. Yawns escaping, eyelids drooping, Neck is stiff, my thoughts are looping. My brain is sore, I th...
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Reducing the Noise

One problem with the current social media soup is the high noise to relevant signal ratio. The most effective way to deal with this problem is to find accepted and popular experts in your field of interest and subscribe to their feeds. This will lead you to relevant online communities from which you can find and share pertinent advice and draw new customers. This approach will work much better than broad monitoring of many social media services because it will greatly reduce the noise you will need browse and therefore, the time you need to spend building your online reputation. Click to Tweet the Article
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Quick Tip - Avoid Hidden Format Problems

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When you're inserting content into your newsletter, website or blog, you're often copying it from other documents.  I suggest you always compose in Word (or similar) to take advantage of its spelling and grammar-checking functionality. Your formatting in Word may not be the same as your default formatting in these various applications.  While there are a raft of applications that make it easy now to do your own newsletter, website and blog, most of them are converting your content to html code in the background.  When you copy in text that is already formatted, you're possibly creating problems behind the scenes .  As well, you'll end up with differing fonts and sizes that all have to be corrected before you publish. You can avoid the potential for problems by stripping off all formatting before you paste into the application.  An easy way to do this is to use Notepad (or similar).  You simply open a blank notepad document, paste your con...
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Is Your Canadian Small Business Compliant with CASL Yet?

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It's that year - the Canadian Anti Spam Legislation comes fully info effect on July 1, 2017. Wait, before you roll your eyes and click away, read the next paragraph. The average small business in Canada has nowhere near the list size to trigger an investigation under CASL. And the reality is most small businesses aren't yet CASL-compliant... and that probably includes yours (and even mine). There's no need to get alarmed. Here are the 4 most obvious ways businesses aren't yet fully compliant. #1. Subscription process is missing a description of what content the subscriber can expect to receive and how often You don't want to be misleading and you also can't be too vague. Simply "Sign up for my newsletter!" is not good enough. Besides, you want a killer call-to-action ; it makes good sense regardless of CASL. Offering a free download? If you plan to add the contact to your regular mailing list, you still need to say that. #2. Maili...
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Eliminating Waste and Ageism from My Writing

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In today's society... in today's busy world... our current technological society... and so on. I've written phrases like that more than once. And I've stopped because: 1. These phrases don't add any value to my writing. If I'm writing about the past, I'll say, "In the past..." or some such thing. Similarly if I'm writing about the future. Otherwise isn't the perception it's current? 2. Lots of people don't know a different society , don't remember a time before computers. Technology is hardly new. Anyone over 50 like me has actually been using it longer than anyone younger. Reserve space in your writing for words that really count, that add meaning to your writing. Eliminate what's left. Make sure every word works. Your readers will thank you for it and show you by coming back to read more. photo by Street matt / Flickr Click to Tweet this Article
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Trying to Unsubscribe

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We often talk about the importance of making it easy to unsubscribe. I thought I would share with you my recent experience demonstrating the frustration that can occur when it is not. I decided to unsubscribe from Air Canada's onAir newsletter several issues ago. When my issue arrived, I clicked to unsubscribe and landed on a 'No Update' error page. No big deal, the internet can be glitchy, I would just do it the next issue. This went on for 4 or 5 issues at which point, I started to feel like they were sending me to the error page on purpose. I was getting a little hot under the collar. Last week, on a bad day for me, the current issue arrived and I landed on the same error page. I then went back to the newsletter and clicked the "contact us" link which took me to a form on their website called 'Let Us Know'. It was a lengthy form and the first section was my contact information in which I had to fill out my address, email, phone number and ...
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3 Reasons Why Businesses Should Be Podcasting

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(guest post by Mike Tanner) To suggest that I’m a big fan of podcasts would be… a bit of an understatement. In addition to being the host of 3.5 podcasts (it’s a long story), I provide podcasting consulting, speak on podcasting panels and once had a dream that I was the host of a potato chip podcast called “Chip Off The Old Block” (That podcast should be coming out in the fall.) I started podcasting because I enjoyed it. But what I’ve discovered about podcasting as it relates to business has left me realizing that I made the absolute right decision when I decided to start broadcasting my thoughts on an audio medium. So here are three reasons why businesses should be podcasting. Passive Advertising I am a big fan of social media advertising. The targeting options available on major platforms are outstanding and things like analytics and retargeting make it a no-brainer to use social to promote your business, whether that’s through the use of paid ads or just a solid soc...
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Your Goals Shape Your Content

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You may have several goals you want to achieve by way of your newsletter (substitute website, blog and/or social media as it applies to you). Probably you want to increase sales. Here are some other possible related goals: 'Touching' your customers, prospects and colleagues on a regular basis Building strong business relationships Developing your reputation and sphere of influence Sharing your valuable information, products, and services Being seen as an expert Growing your fans, followers and blog readership Keeping up with your competition These all may well be good reasons to have a newsletter. The ones that are most important for you will depend on what type of business you have, how long you’ve been in business, what your competitive situation is, and more. You should be able to pick 2-3 goals to specifically focus on - then match your content to those goals. (It's simple logic, but sometimes we forget.) For example, if building your reput...
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Old Tech for New Content Ideas

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File cards - yup, I've been walking around with a few in my purse, wrapped in an elastic band. File cards are fantastic for catching your great content ideas , and here's why: Small size - less space than a notebook and no bigger than a cell phone Entertainment - can keep you occupied while on the bus or waiting at a coffee shop Transportable - featherweight, fits in your back pocket Skins/cases are cheap - you can change the colour of the elastic band whenever you want Expandable - easy to add notes or do a quick outline Customizable - different colours, lined or unlined, different sizes, add star stickers to your best ideas Recyclable Plus they enable creativity . When you're frustrated, throw them up in the air. Examine how they land to see unexpected connections. This is a tactic of Sue Grafton's private detective Kinsey Millhone ... and it works for content, too. Click to Tweet this Article
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7 Out Of 12 Small Business Bloggers Agree On This

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When I teach marketing courses, the group eventually tires of seeing this list come up on the screen in every class: Build relationships, community Grow your reputation, sphere of influence Be seen as an expert Share valuable info, products, services Increase your social media following Give value to your customers, prospects and colleagues on a regular basis Get found - SEO The items on this list are key reasons for publishing a blog or newsletter . Yes, of course, the ultimate goal is sometimes - but not always - an increase in sales. The problem is, you (and me) can't meet all the goals on that list at the same time. We'd become unfocused and demotivated. So I 'force' these small business folk to pick only two goals  to focus on. Last week I noted the two goals each person called out as we went around the room. I added my own two goals, as well, to round the group off at a dozen. Seven of us chose #2 - growing our reputation - as one of our two ...
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