Content that Builds Trust


Different types of content will achieve different things. You can educate and inform, build trust, establish your expertise, expand your community, and generate sales.

Building trust is one strategy that is appropriate for just about any type of organization or independent professional. It can be used in your newsletter and also extends to your website, blog and social media. This type of content is used to bridge the gap between awareness and trust.

Here are some types of content that specifically work to build trust:
  • How-to content - specific advice, tips and processes
  • Articles written by you - displaying your knowledge of the subject
  • Articles published by others that specifically mention you or your organization
  • Reviews - customer reviews on sites such as Yelp and Google Places
  • Testimonials - endorsements from happy customers
An added bonus is that these types of content often support your SEO efforts. Being brief and to the point also builds trust so I'll stop here.

Comments

Post a Comment

Popular posts from this blog

5 More Inspired Ways to Develop Content Ideas

Image
Here is more inspiration as a follow-up to  5 Inspired Ways to Develop Content Ideas . That list had suggestions that you can do in minutes while sitting at your desk. This list of inspiring quotes requires you to get out from behind your desk. “Libraries store the energy that fuels the imagination. They open up windows to the world and inspire us to explore and achieve, and contribute to improving our quality of life. Libraries change lives for the better.”  - Sidney Sheldon #1. Swing by your local library and run your hand along a row of books. Enjoy the relaxing atmosphere and poke around for ideas by scanning book titles in the stacks. “I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.”  - Herb Kelleher #2. Off you go to your neighbourhood bar ... or coffee shop or... . Take a notepad and pen. Listen to what people are talking about. Ask people for their opinion on something about your busi...
Keep reading »

Social-Media-Friendly Blogging

Image
You've just finished editing (and proofing!) your latest blog post. You pause for a mental happy dance, then you click Publish. Ahh. And now the rest of the work starts. Because, of course, you need to let people know about this new useful and interesting article you've just laboured over. You'll want to share your new article out on your social media feeds multiple times, especially when it's new, and then tapering off over the coming months. And to be efficient about it, you'll want to schedule all of those posts now. So let's start writing the text for those social media posts. What will tease people into clicking and reading? (I'm not talking about lying; teasing is good marketing.) You can write your teaser from scratch. But the fastest thing is to do is to copy text snippets directly from your blog post. That is usually what I do for my own posts. And it's often when I realize I could have done a better writing job. I could have writ...
Keep reading »

How to Be Lucky

Image
Years ago I read a magazine article that was an interview with a well-known Canadian male (although I can't remember who). What I do remember was the message, which went something like this... The subject of the interview was being referred to as extremely lucky. He adamantly claimed that he wasn't lucky - he was prepared. He was prepared to take advantage of opportunities that arose. Not only that, he was also constantly vigilant, so he wouldn't miss those opportunities. I'm pretty sure that was the same year I started my business. The message has stuck with me. For me, being prepared is about getting all my ‘ducks in a row’ when it comes to capacity and commitments. Being vigilant means networking and being social. Those things set me up for success. When those golden opportunities come along, I want to be found alert and prepared to take them on. In other words, I'm ready to get lucky... in business, that is. photo by Roadsidepictures / Flickr ...
Keep reading »

Do You Get Excited About Marketing Tasks?

Image
Do you enjoy doing your own marketing? The answer has a big impact on how successful you will be at it. Stop and consider: Do you like doing marketing work? Do you have the needed skills? Are you good at it, really? Is what you're doing yielding desired results? No? Beware. Negativity and stress will rain all over your marketing activities, dampening your results. It can be daunting to give up control and money for marketing help. I do marketing for clients, charities and myself... and I still hire experts for my own marketing. I'm happy to get fresh and creative input from other pros. And I've learned I'm much better at other people's marketing than my own. In recent months, I've had marketing help from eleven different people. Some was consulting, some training, but a fair bit was doing things I do for my own clients. Even though I love marketing, I still delegate. Instead of trying to convince you it will be a good thing, how about a li...
Keep reading »

Why Prune my Contact List?

How often do you 'prune' your email subscriber list? — iContact (@iContact) March 27, 2014 My answer is: Never! I've got two really good reasons for you: #1. There's value in being seen even if your email goes unopened. If someone has not unsubscribed, don't make assumptions about their wants and needs . Perhaps the timing just isn't right. Being seen in your subscriber's inbox serves as a reminder that can still keep you top of mind. #2. Your open rate is over rated. If you make decisions about deleting contacts based on open rates , you're effectively negating all the hard work you do to build your list . Open rates are understated by the number of 'plain text' or 'text only' views; an image has to be viewed in order to count as an open. With more use of mobile devices, the gap between actual opens and reported opens is increasing. You could be deleting a contact who regularly reads your newsletter on their phone. Are y...
Keep reading »

Role-based Email Addresses and Why You Aren't Reaching Them

Image
Bulk email service providers , like iContact, maintain a list of email address prefixes which they prevent sending to. This is because the role-based email addresses on the list are often meant to be used by groups of people, rather than single recipients. That makes it more likely your emails to these addresses will be flagged as spam (which sucks!). Here are a few examples: admin@, contact@, mail@, and support@.  Click here to see iContact's partial list of Role Email Addresses.  Oh, and if you ever notice you have subscribers with email addresses starting with spamtrap@, you'll know they took your free giveaway but never want to hear from you (it's on the list). Any email address with a prefix on that list will never receive a bulk email you send. If you don't use iContact, find out what the prohibited list is for your provider. What does this mean when collecting addresses to add to your list? You'll want to ask for an alternate email address if g...
Keep reading »

How to Find Time to Create Content

Image
Whether you write for your blog, newsletter or social media - or all three - there are two approaches to creating your content: on the fly or by scheduling time . They both have to do with finding time to do it well . You can spend some time daily creating content by blocking off 15-30 minutes in your schedule every day. If there's a certain time of day that you're more creative, exploit that and preserve the same time every day in your calendar. Alternately, you can set aside a block of time each week. Of course, this means more time at once, perhaps a couple of hours. Creating content on the fly is a little more haphazard, and it's what I do a lot of the time - write when I'm inspired. I might read an article I clicked on from Twitter. Or I might have a phone conversation with a new client. Or someone might ask me a question. I most enjoy writing when I drop everything and do it while the idea is fresh. Now you might be thinking that's an inefficient way...
Keep reading »

Asking Your Friends Works Better Than Asking The Universe

Image
During the past two weeks, I've been repeatedly reminded of The Secret and its message of asking the Universe for what you want and being open to receiving what comes. Except it's not the Universe I've been asking - it's my friends (aka business colleagues). Since the new year started, I've been doing a lot of strategizing and planning about how to adapt my business to a changing life situation. I'm rethinking the way I do things, whether I should even be doing some things, and how to make the best use of my time (while still loving work). Phew! From all that strategizing, I got a list of options, then pros/cons and risks/costs, and finally a pared-down list of things to pursue. One of the things on that list is to make sure to let all my friends know what kind of work/clients I'm looking for. As it turns out, talking to some of those friends, asking for advice and suggestions, as I went through this process has led directly to new opportunities. ...
Keep reading »

Is your Sign-up Form CASL Compliant?

Image
You already know about the identification requirements that need to be in the footer of commercial electronic messages (CEMs) to be compliant with CASL : name, mailing address, plus either phone # or email address. Do you know that this information must also be near, or "easily accessible" from, your sign-up form if you want to gain express consent? Take a moment and check your website to see if this contact information is there. Perhaps you have a contact page with this info on it, or have it in your page footer - that's good. You might also put it on your redirect page if you have one. (That's your web page where a new subscriber ends up after clicking 'sign up'.) Also note: "An individual must take action to opt-in to a stated purpose ." Is there a description of what people are signing up for? (It's also a good time to test your form by signing up to make sure it works.) While you're there looking, think about how you can mak...
Keep reading »

Are you Easy to Find? Use Linked In to Improve Search Results.

I should be able to find anyone online these days.  I often search for specific people or company names to get product or contact information.  Sometimes it's fast and sometimes it's very frustrating.  Three times in the past week I failed to find websites (that I knew existed) for local companies.  What business owner doesn't want to be found? If you search my name on Google , the second entry is my Linked In profile . This leads people to a wealth of information about me and my company, including my phone number, website and blog - even if they aren't on Linked In themselves. Take advantage of this prime search ranking!  Complete your Linked In profile.  The more complete and compelling your profile is, the more people will take it seriously and visit links you have posted. Click to Tweet this Article
Keep reading »