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Just this week I heard it again: “If I start a newsletter, what would I put in it?” While I can think of lots of content ideas for just about any business owner I meet, it’s not so easy for everyone. In fact, it wasn’t always easy for me either. It gets easier, and you get better, with practice. For consultants, there’s an added bonus to spending time creating marketing content and that's learning . Benjamin Franklin said, “There is no better way to learn than to teach.” Sharing valuable content is teaching and, when you’re creating content for your blog or newsletter, you’ll also be doing research, checking assumptions, and developing opinions . If you’re a new business owner, or new to developing content, finding a place to start might feel like picking a needle out of a haystack. In this series of posts, I'll explain how to get started and accomplish other goals, too. Build Your Confidence Since confidence comes from writing about what you know , start with crea...
We tell our new clients that the newsletters we design for them will be completely unique. Part of being unique is making a personal connection with your reader. Here’s our best advice about how to make your newsletter more personal and distinct. 1. Write a personal introductory note . Share news and give teasers for the content to follow. Inject your personality. Your writing may be more informal here. 2. Insert your signature as a graphic. Sign a blank piece of white paper and scan it - first name only. Use a pen or marker that matches your branding. 3. Use a good photo of yourself. You want this photo to look like you now , not 5 years ago. Dress as you would when you meet contacts in person. Incorporate your brand colours into your clothing if possible. Keep in mind that the direction you are facing in your photo will determine where it goes in your newsletter, you don’t want to be facing off screen. 4. Use your own photos. Instead of common, often overused, internet ph...
If you are looking for writing ideas, how to manage your content, or just a bit of inspiration, you've found the right post. Here is a library of links to all of our articles about content creation (up to May 2012). You may not think of testimonials as part of your content strategy, but they certainly are. Ask anyone who's had to rush to gather a bunch in a hurry to put on a new website. Requesting a Testimonial gives you suggestions about how to manage that. What to Write About has lots of general tips and suggestions to help you get started plus some info specific to enewsletters. Don't Forget Your Fans gives you ways to get your 3 F’s - friends, family and fans - to help extend the reach of your messages. If you're wondering about newsletter content strategies, How Much is Too Much? gives you some ideas to answer that question for yourself. If one of your goals is to build your reputation, then Content that Builds Trust is an essential r...
When I teach marketing courses, the group eventually tires of seeing this list come up on the screen in every class: Build relationships, community Grow your reputation, sphere of influence Be seen as an expert Share valuable info, products, services Increase your social media following Give value to your customers, prospects and colleagues on a regular basis Get found - SEO The items on this list are key reasons for publishing a blog or newsletter . Yes, of course, the ultimate goal is sometimes - but not always - an increase in sales. The problem is, you (and me) can't meet all the goals on that list at the same time. We'd become unfocused and demotivated. So I 'force' these small business folk to pick only two goals to focus on. Last week I noted the two goals each person called out as we went around the room. I added my own two goals, as well, to round the group off at a dozen. Seven of us chose #2 - growing our reputation - as one of our two ...
We often talk about the importance of making it easy to unsubscribe. I thought I would share with you my recent experience demonstrating the frustration that can occur when it is not. I decided to unsubscribe from Air Canada's onAir newsletter several issues ago. When my issue arrived, I clicked to unsubscribe and landed on a 'No Update' error page. No big deal, the internet can be glitchy, I would just do it the next issue. This went on for 4 or 5 issues at which point, I started to feel like they were sending me to the error page on purpose. I was getting a little hot under the collar. Last week, on a bad day for me, the current issue arrived and I landed on the same error page. I then went back to the newsletter and clicked the "contact us" link which took me to a form on their website called 'Let Us Know'. It was a lengthy form and the first section was my contact information in which I had to fill out my address, email, phone number and ...
A wrap-up article is a logical and unique grouping of pieces of content where the grouping provides value to the reader beyond the individual pieces on their own. You might think of it like a themed gift basket. There are several reasons we need to be creating these wrap-up articles. They... serve as a great resource - valuable information grouped together use commonly searched keywords and phrases (good SEO) encourage deeper reading are often faster to create provide a process to repurpose past content remind us of what we've written and provide inspiration to write more Wrap-up articles serve us better than just about any other content we might create. Of course, we have to be creating content on a regular basis to be able to wrap it up. There are lots of different ways to group pieces of content : by topic - e.g. content idea generation, writing tips by use - e.g. how-to, conceptual, tips by thing - e.g. infographics, videos by user - e.g. for begi...
I'm a big fan of repurposing content for two reasons: It can save me time . People have different ways of learning. Different formats for the same material will ensure a broader reach. Summing up a past article in a graphical format is a great way to appeal to a different audience. Pick an article that can be summed up into bullet points. Then turn those bullet points into a graphical format. With the proliferation of infographics, we now have lots of choices of apps to make it easy for us to create our own: infogr.am piktochart.com Hubspot’s templates canva.com Here are a few examples of our own infographics: Elements of eNewsletter Success (used Hubspot's templates) 9 Ways to Personalize Your Newsletter (used Canva) 4 Ways to Constantly Grow Your List (used Canva) In her article Marketing with Infographics , Janet Slack suggested these other creative uses for infographics: Share testimonials Showcase your expertise Share customer statistics...
photo: The Stakhanovite Twins We get asked this a lot, “When is the best time to send out my newsletter?” The short reply is usually this: Tuesday, Wednesday or Thursday between 9:45 and 10:15am. Then one Thursday morning I received 4 newsletters at exactly 9:45am. The fact is there is no magic answer - no set of best practices or generally accepted principles. There are lots of opinions though and we've seen many of them disproved through our own work. If you review overall average e-marketing statistics for time of day and day of week, no real trends stand out. See an example below. At first I found that kind of surprising but now it makes total sense - because email marketing is so diverse. More specific statistics, such as industry averages, offer some insight... but who wants to be average? This is why it's so important to know your target market! Where will your subscribers be when they receive your newsletter: at home, at wo...
photo by photosteve101 I'm such a newsletter critic. I think it makes me better at what I do - learning from others' good and bad examples. Here are the things that often stand out during my critiques: You didn't use a bulk email application. This is such a big mistake, it deserves its own post to list all the reasons why! You didn't include a link to subscribe. If your newsletter is good, your readers will share it with their friends. Don’t make those friends have to hunt for your sign-up form. Not everyone is tenacious. You used a misleading subject line. Perhaps you felt that you had to trick people into opening your newsletter. Don’t do this! Readers will feel like they've been duped if you don’t deliver on the promise in your subject line. I see obvious errors. There are spelling errors and, oops, a hyperlink doesn't work. Always get another set of eyes to check your newsletter. Don’t forge...
If you don't think spelling mistakes matter, consider this: photo: CHRIS YOUNG / THE CANADIAN PRESS The headline was: "Kathleen Wynne’s ‘open government’ launch marred by spelling mistake." So, while she was talking about important stuff, eyes were on the spelling error, mouths were snickering, and fingers were tweeting. Her message was lost in the distraction. Do you think someone got reprimanded or even fired over this mistake? Who goofed? Was it the person who requisitioned the sign? The person who ordered the sign? The person who approved the proof? The person at the printer who processed the order? The person who printed it? The person who packaged and shipped it? The person who received and unwrapped it? The person who placed it on the podium? The camera and sound crew who set up and tested, looking right at it? Kathleen herself as she walked to the podium? This wasn't just one person's mistake. There were a lot of people going through the mot...
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