Being Opened vs. Being Read


Does a high open rate mean anything if nobody is reading and acting?

Your open rate is an indication of brand recognition. Your click rate is one indication of whether your newsletter actually gets read. (How many newsletters do you open without reading?) Getting read is what raises your reputation and prompts interaction.

Did you know that you can actually increase one at the expense of the other? That’s why, when you shoot for one goal, you have to be aware of what else you’re impacting.

Being opened, being read, and being clicked – that’s being 'read deeply'. Want to know how to ensure that your newsletter gets read more deeply? Send it at an off-peak time. When there is less available to read, people are more likely to read more deeply.

You might be thinking, “That’s nuts! My open rate would drop.” And you’d be exactly right. But the amount of reading in relation to your open rate would increase. Go figure.

Email marketing stats show that open rates are (slightly) lower on weekends. But they also show that click rates are (slightly) higher on weekends. (I caution you that these are industry-wide stats and may not represent your situation.)

Likewise sending at peak times may increase your open rate, but possibly at the expense of not being read as much. Obviously the trick is to find the point when both are optimized - quite a trick if you can do it.

Would you rather be opened or read? It really can be a trade-off.

 (OK, so I used a cute animal photo. You caught me.)


Comments

Post a Comment

Popular posts from this blog

Count your Contacts: In or Out?

Image
I get it... this anti-spam stuff is onerous and complicated. So you might be thinking that you’ll send your current subscribers a consent request just to be safe. It can’t really hurt anything, can it? Safe, not sorry, right? This is a situation where safety has a significant price tag. Here is an example to show how your current email marketing efforts will be impacted. Let’s say you have a list of 1000 subscribers . (Keep in mind that you may already have express consent from some of them.) We’ll be generous and say you get an average open rate of 25% (industry average is 20%). That means that 250 people open your newsletter, but not always the same 250 people. Out of those 250 who open your email, how many do you think will opt-in? Statistics (and my experience) show that it will be about 30% - in this case, 75 people . With one swift move you've reduced your mailing list from 1000 to 75. Will you continue to publish a newsletter for 75 people? And what about
Keep reading »

How to Start Writing when you Feel Stuck

Image
Are you struggling when you sit down to write? Do those first couple of sentences elude you? Recently I learned a powerful technique for dealing with this dilemma. During a coaching session on writing with Neil Everton , I was asking him for help with closing my articles. Neil directed me back to the top of the examples I had brought and suggested we start at the beginning. You want your reader to nod and think “yes” , Neil told me. That first sentence needs to connect with the reader and bring them along for the rest of the article. One way to do this is to ask a question, as I did at the start of this article. Whether it’s a question or a statement, try to elicit feelings about the topic and empathize with the reader’s situation. Did I also figure out my endings? I learned that getting the beginning right made writing the closing so much easier. I simply need to answer that opening question. When you're stumped at the start, write out the question or problem that you w
Keep reading »

Get Read to Get Ranked

Image
Years ago when I first started doing email newsletters, each new client had questions about writing the introduction to their very first issue. Eventually, I prepared a tip sheet for new clients and also posted the info on my blog thinking it might be useful to others. That was in 2012. Three years later I realized 2 things: the advice I was giving needed to be refined/updated and this was the top-performing post on my blog (by far!) so others were indeed finding it useful. I published a refreshed version with a similar subject line. That was in 2015. Now you can see that these two posts account for a huge chunk of the traffic: all-time stats 2010-2019 And you can see what that organic traffic is searching: all-time stats as of 2010-2019 These readers didn't come to my blog because I did something magic to get Google to rank the posts. People came (and still come) because it's a topic they're interested in and the information is useful. (If you search &
Keep reading »

A Marketing Strategy Gone Wrong

Image
The first thing I said when he answered the phone was, "Josh, I really feel sorry for you today!" Josh is a pleasant fellow who answered the phone last Thursday when I called the Centre for Arts and Technology in Halifax. I was just a little upset. I was pretty sure that mine wasn't the first call of this sort that he had received, and it wouldn't be the last. It started when I received 17 identical promotional emails to 17 imaginary Daley Progress employees from the Centre for Arts and Technology back on April 17th. ( Click here to get the back story on our imaginary staff.) That's the footer of an email addressed to mikehopkins@daleyprogress.com. (There is no Mike Hopkins.) At the time I replied and asked for all email addresses ending in my domain name to be deleted from their mailing list. Of course, I also took the time to preach a little about the dangers of buying mailing lists. I was disappointed that a reputable organization had been duped .
Keep reading »

What to Write About

Image
Your website is about what you do and your blog is about why you love what you do. I wish I could say I made that up but I read it somewhere. It has really stuck with me though. What an easy rule to follow! For newsletters and email communication, your content will depend on your strategy and goals. Choose to send either a mostly promotional email or a mostly informational email. I recommend 80% information and 20% promotion – or vice versa. Having this focus makes it clear to your subscribers what to expect. You are better to send two separate emails than to send one email that is 50/50. Each type of email has its place. I can get just as excited about a shoe sale as I do about a new idea. What do your subscribers want to read about (or look at)? That is more important than what you want to write about. (It’s also the difference between blogs and newsletters.) Content creation is one of the big challenges for my newsletter clients. I always tell them that it gets easier
Keep reading »

Home Office Holiday Party

Image
In preparation for our office party this year, I wrote a poem. Then I gathered together the things I would need to have a party with Romeo and Danielle. (The Temptations were for Romeo, the phone for Danielle, and the coffee for me.) Romeo, my cat, is used to hearing me talk out loud as I proofread and he was unusually excited about hearing the poem. Danielle, who lives several time zones away in Saskatchewan, also works alone (and helps me out lots) so I invited her to my office party by phone. It was a good move because she's a master at rhyming words. After much anticipation, I started to read the finished poem aloud to them. As you can see in the photos above, I had their full attention. Ode to a Midnight Blog Silent night, late at night, I've still got my blog to write. My laptop propped up on my bed, I'm hoping ideas will fill my head. Yawns escaping, eyelids drooping, Neck is stiff, my thoughts are looping. My brain is sore, I th
Keep reading »

5 Ways to Grow Your List this Summer

Image
Your contact list doesn’t grow on its own and summer is when we all tend to slow down. Here are some practical, yet easy ways to grow your contact list over the summer months and still enjoy some time off. eMail Auto Responder When you set up your ‘out of office’ vacation notification, include a call to action and link to your newsletter sign-up form. Scheduled social media posts Set up a series of posts using Hootsuite or similar to encourage sign-ups . You can direct people to your sign-up form, to your archive, or to specific past issues that still make good reading. Review your current and prospective client list When you’re preparing for your fall sales activities, also note those that aren’t already receiving your newsletter and encourage them to sign up by sending a personal note. Review not only the contacts in your CRM system, but also those you’ve connected with on LinkedIn, Facebook, etc. You could also consider mailing a copy of your most recent newsletter. Net
Keep reading »

Perpetual One-question Survey = Evergreen Content

Image
You and I both know it can be a lot of work to keep the content machine going - blogging, email marketing, social media and more. When I find an idea I can execute in 15 minutes that will give me social media posts and blog content (plus market intelligence) for years, I'm all over that. It's easier to explain if I give you an example - here's my own one-question survey: What is your content creation stumbling block?   Why run a one-question survey? You get market intelligence which is a fancy way of saying you can find out about your target market's problems, or preferences, or habits, or whatever you want to find out. I was curious to know what it is about blogging that people struggle with the most because I want to write articles that are helpful. You get three kinds of content: Calls-to-action to get people to complete your survey - on social feeds, in your newsletter, on your blog, in your email signature, and so on. Sharing the results periodically - on social
Keep reading »

Prevent Scope Creep

Image
All big projects have the potential for scope creep - uncontrolled changes in project scope. It results in missed deadlines, budget overruns and altered deliverables. We entrepreneurs can be guilty of this when it comes to operating our businesses. It’s easy to get distracted by new opportunities and ideas. It’s sort of what small business is all about: being flexible enough to jump on opportunities. I’ve been guilty of doing this myself. It can be fun and challenging but sometimes not very productive. I’ve created 30 or so workshops that I have no desire to sell. My branding and website have undergone many renditions. Was I being productive during those hundreds of hours? It felt like it. I was busy but, oops, I wasn’t making any money. In January 2010 I set my theme for that year to be ‘FOCUS’. It stayed my theme for 2011 and I’m finally seeing the results of my intentions. (In fact, I’m satisfied enough to pick a new theme for 2012.) I did it by creating simple rules for
Keep reading »